Trying to get a hold of Rise Broadband? You're not alone. Whether you're dealing with surprise billing charges, service that drops while you're trying to stream the latest season of Fallout, or just general technical glitches, getting help can feel like a chore. Many users on the Better Business Bureau complain about these exact issues. You can reach them by phone at 844-411-7473 or through their online support channels. For self-help, you can always visit the official Rise Broadband site. Here’s a straightforward guide to cut through the noise and actually speak to someone who can help.
Different Ways to contact Rise Broadband
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 844-411-7473 (Mon-Fri 7am-8pm, Sat 8am-5pm, Sun 9am-5pm MT) | Urgent issues, billing disputes, cancellations |
| Live Chat | Available on their website during business hours | Quick technical questions, troubleshooting |
| [email protected] | Non-urgent inquiries, sending documents | |
| Online Portal | my.risebroadband.com | Bill pay, account management, checking for outages |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the most direct way to solve complex problems.
| Department | Phone Number | Hours (Mountain Time) |
|---|---|---|
| Customer Support & Billing | 844-411-7473 | Mon-Fri: 7am - 8pm |
| Technical Support | 844-411-7473 | Sat: 8am - 5pm, Sun: 9am - 5pm |
📧 Email Support
Email is better for issues that aren't time-sensitive and require documentation.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Expect a response within 1-2 business days. |
💬 Live Chat
Their live chat can be a good alternative to waiting on hold, especially for tech support.
- Where to access: Visit the Rise Broadband Support Page and look for the chat icon.
- Steps: Click the chat bubble, fill in your details, and you'll be connected to an agent.
- What it handles: Best for technical troubleshooting and simple account questions.
- Escalation: The chat agent can create a support ticket or advise you to call for more complex issues like billing disputes.
Estimated Response Times from Rise Broadband
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (Varies by call volume) |
| 24 - 48 business hours | |
| Live Chat | 2 - 15 minutes |
Tips to Reach Support Faster from Rise Broadband
- Call early: Try calling right when they open (7 AM MT) on a weekday to avoid the longest queues.
- Use keywords: When talking to the automated system, use simple keywords like "Billing" or "Technical Support" to get routed correctly.
- Avoid Mondays: Mondays are typically the busiest day for customer service calls. Try mid-week instead.
- Use Live Chat for tech issues: It's often faster for troubleshooting because you can easily copy and paste error messages.
Before You Call: What to Have Ready
Don't waste your time. Before you dial, make sure you have this stuff handy. Trust me, they will ask for it, and it's super annoying to have to search for it while they wait.
- Your Rise Broadband account number. It's on the top of your bill.
- The full name and address on the account.
- Your most recent bill. This is essential if you have a billing question.
- A brief, clear description of your problem. Know what you need before you call.
Where to Quickly Solve Problems with Rise Broadband
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (844-411-7473) | Phone agents have the most power to issue immediate credits. Have the bill with the error in front of you. |
| Slow Internet Speeds | Live Chat | It's faster for basic troubleshooting steps like resetting your modem. You won't have to wait on hold. |
| Service Outage | Online Account Portal | Check for reported outages in your area first. This is way faster than calling. |
| Canceling Your Service | Phone Support (844-411-7473) | This is usually the only way to cancel. Be prepared for them to try to keep you as a customer. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call creates a clearer record. Get a ticket number and the supervisor's name. |
Additional Helpful Links for Rise Broadband
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Frequently Asked Questions about Rise Broadband
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