| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | (844) 411-7473 (Mon-Fri: 8am-8pm CST, Sat: 9am-6pm CST) | Urgent issues, billing disputes, cancellations |
| Live Chat | Available on their website during business hours | Quick technical questions, troubleshooting |
| Email / Web Form | [email protected] or website contact form | Non-urgent inquiries, sending documents |
| My Rise App | Available on iOS and Android | Account management, checking for outages |
Different Ways to contact Rise Broadband
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the most direct way to solve a problem, especially a complicated one.
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| Customer Support & Billing | (844) 411-7473 | Mon-Fri: 8am - 8pm, Sat: 9am - 6pm |
| Sales | (844) 848-7473 | Mon-Fri: 8am - 8pm, Sat: 9am - 6pm |
📧 Email Support
If your issue isn't urgent, sending an email is a decent option. It's good for keeping a paper trail.
| Purpose | Email Address / Method | Notes |
|---|---|---|
| General Support | [email protected] | Response can take 1-3 business days. |
| Contact Form | Rise Broadband Contact Page | Functions like email, goes to the same support team. |
💬 Live Chat
Their live chat can be a bit hit or miss, but it's faster than email for simple questions.
- Where to access: Look for the 'Chat with us' bubble on the bottom right of the Rise Broadband website.
- How it works: You'll likely start with a bot that tries to answer your question. If it can't, it should escalate you to a live agent during business hours.
- Good for: Basic troubleshooting, checking service status, and asking simple account questions.
📱 In-App Support
They have an app called 'My Rise Broadband' for managing your account.
- Platforms: iOS and Android.
- How to use: Download the app and log in. You can manage your bill, check for outages, and access support options directly from the app. It's not a direct support channel, but it links you to them.
Estimated Response Times from Rise Broadband
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (Varies wildly by time of day) |
| 24 - 72 business hours | |
| Live Chat | 2 - 20 minutes |
| In-App | N/A (Links to other support channels) |
Tips to Reach Support Faster from Rise Broadband
- Call early: Try calling right when they open at 8 AM CST. Avoid the lunch hour rush (12 PM - 2 PM CST).
- Use the chat for tech issues: For simple tech problems, the chat agents can often resolve it faster than waiting on hold.
- Have your info ready: Don't make them wait while you search for your account number. Have it in front of you.
- Check for outages first: Use the 'My Rise Broadband' app or their website to check for local outages before you call about a service disruption. It will save you a phone call.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial the number, get these things together. The agent is going to ask for them anyway, so you might as well be prepared.
- Your Rise Broadband Account Number: It's on the top of your bill. No bill? Log into your online account to find it.
- The Full Name and Address on the Account: Make sure it matches exactly what's on their records.
- A Brief, Clear Description of Your Problem: Know what you're going to say. For example, 'My internet has been down since 10 AM,' not just 'It's not working.'
- A Pen and Paper: Be ready to write down a confirmation number, a ticket number, or the name of the person you spoke with. Trust me, you might need it later.
Where to Quickly Solve Problems with Rise Broadband
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support at (844) 411-7473 | Have the specific bill with the error in front of you. Agents on the phone have the most authority to apply credits immediately. |
| Slow Internet Speeds | Live Chat or Phone Support | First, run a speed test and have the results ready. This gives them actual data to work with instead of just 'it feels slow.' |
| Service Outage | The 'My Rise Broadband' App | The app often has the most up-to-date outage information for your specific area. It's faster than waiting on hold to be told the same thing. |
| Canceling Your Service | Phone Support at (844) 411-7473 | This is one of those things you almost always have to do over the phone. Be prepared for them to try to keep you as a customer. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A direct phone call where you ask for a supervisor or manager creates a more urgent record. Note the date, time, and who you spoke to. |
Additional Helpful Links for Rise Broadband
How Pine AI Can Help You Save Time Contacting Rise Broadband
Tired of waiting on hold with Rise Broadband? Let Pine AI handle it. We can help you manage subscriptions, cancel services, and navigate customer support channels without the headache. Our AI-powered service saves you time and frustration, so you can get back to your life. Let us deal with the hassle for you.
Frequently Asked Questions about Rise Broadband
What's the fastest way to contact Rise Broadband?
How do I file a complaint about Rise Broadband?
Where can I find my account detail number for Rise Broadband?
How long does it take for Rise Broadband to get back to me?
What's the quickest way to cancel a subscription with Rise Broadband?
How do I raise a complaint to Rise Broadband?
Why is my Rise Broadband internet so slow at night?
Robert O’Connor
Home Services & Bills Content Manager
Robert O’Connor is the Home Bills & Services Content Manager at Pine AI, where he researches and produces practical, step-by-step content on managing utility bills, negotiating service contracts, and cutting household costs. Whether it's your Xfinity mobile plan needs cutting or you need to find a hack to improve your Verizon internet connection without spending more, he's your guy. With over two decades of experience in consumer advocacy, Robert specialises in helping readers understand the fine print, avoid unnecessary charges, and secure better deals from service providers. Robert’s mission is to empower households to take control of their recurring expenses and make informed decisions that protect their budget.
