Claim Compensation from Rise Broadband | Get Reimbursed 2025

Getting your ducks in a row before you contact Rise Broadband dramatically increases your chances of success. Don't go in unprepared.

• Gather Your Account Info: Have your account number, service address, and the name on the account ready. It's the first thing they'll ask for.
• Document Everything: This is critical. Keep a log of every outage, including dates, times, and duration. Take screenshots of speed tests (using a site like Speedtest.net) that show you're not getting the advertised speeds. Note down every call you make to support, including the date, time, and the name of the representative you spoke with.
• Know What You Want: Decide on a specific outcome. Are you asking for a pro-rated credit for the days your service was out? A specific dollar amount off your next bill? Be clear and concise in your request.
• Review Your Agreement: Check your Rise Broadband customer agreement for any clauses about service uptime guarantees or outage credits. It's boring, I know, but referencing their own policy gives you a huge advantage.

In the United States, your rights as an internet customer are mostly defined by your contract with Rise Broadband and regulations from the Federal Communications Commission (FCC).

• Service Level Agreement (SLA): Your contract is the most important document. It should outline the company's promises regarding service availability. If they fail to meet these terms (e.g., through excessive downtime), you are entitled to compensation, which usually comes as a pro-rated bill credit for the affected period. Don't expect a cash refund; it's almost always a credit.
• FCC Regulations: The FCC requires that internet service providers deliver the services they advertise. If you're consistently getting speeds far below what you pay for, you have grounds for a complaint. The FCC doesn't typically intervene to force a specific compensation amount for an individual, but filing a complaint creates a formal record that providers are required to respond to.
• Typical Compensation: For most users, compensation will be a credit for the days the service was unusable. For example, if your service costs $60 a month and was down for 3 days, you could reasonably request a credit of around $6. For persistent speed issues, you might negotiate a larger, one-time 'goodwill' credit. Always ask for a supervisor if the first agent can't help.

Subject: Formal Request for Bill Credit - Account [Your Account Number] - Service Outage/Performance Issues

Dear Rise Broadband Billing Department,

I am writing to formally request a bill credit for my account, [Your Full Name], account number [Your Account Number], for the service address [Your Service Address].

My internet service has been consistently unreliable, failing to meet the advertised speeds and experiencing multiple outages. Specifically, I have documented the following issues:

• Service Outage: From [Start Date and Time] to [End Date and Time], my service was completely down.
• Poor Performance: On [List of Dates], my measured download speed was [Your Speed] Mbps, which is significantly below the [Advertised Speed] Mbps I pay for. I have attached screenshots from speed tests as evidence.

I have already attempted to resolve this by calling support on [Date of Call] and spoke with [Agent's Name, if you have it], reference number [Reference Number, if any]. The issue remains unresolved.

Given the duration of these service failures, I request a pro-rated credit on my next bill for the days my service was not functional, as well as an additional goodwill credit for the persistent performance problems.

I expect a response and confirmation of this credit within 5 business days. If I do not hear back, I will escalate this matter by filing a formal complaint with the FCC and the Better Business Bureau.

Sincerely,

[Your Full Name] [Your Phone Number] [Your Account Number]

If Rise Broadband denies your claim or offers an insultingly small credit, don't give up. You have other options.

1. Ask for a Supervisor: The first agent you speak with often has limited authority. Politely but firmly ask to be transferred to a supervisor or a member of the 'customer retention' team. They usually have more power to issue credits.
2. File an FCC Complaint: This is a powerful step. Go to the FCC's consumer complaint website and file a formal complaint. Rise Broadband is legally required to respond to you (usually within 30 days) and the FCC. This often gets results when direct contact fails.
3. Complain to the BBB: While the Better Business Bureau isn't a government regulator, companies often respond to BBB complaints to protect their rating. It creates public pressure.
4. Make Noise on Social Media: A public post on X (formerly Twitter) or Facebook detailing your issue can get a quick response from their social media team. Be factual, polite, and include any ticket numbers. Companies hate bad public press.

Tired of Rise Broadband's support script? The endless hold music, the transfers to nowhere, the feeling that you're talking to a wall? Sound familiar? Dealing with them to get a simple bill credit is exhausting enough, but trying to cancel is a whole other level of frustration. They make it intentionally difficult, hoping you'll just give up.

That's where Pine AI steps in. We handle the entire cancellation process for you. No more waiting on hold for 45 minutes just to be told you've been transferred to the wrong department. We navigate their phone trees, deal with their retention agents, and secure proof that your subscription is actually cancelled. With a 93% negotiation success rate, we're experts at cutting through the corporate red tape. It's not just about saving money; it's about saving your sanity. Let us take the headache off your hands. No joke.

The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.