Claim Compensation from TDS Internet | Get Reimbursed 2025

Getting your thoughts and evidence in order before you contact TDS can make all the difference. Seriously, don't just call them angry. Be prepared.

• Gather Your Account Details: Have your account number, service address, and the name on the account ready. They will always ask for this first.
• Document Everything: Write down the exact dates and times of the outage or service issue. Note how long it lasted. If your internet was slow, run speed tests and take screenshots as proof. The more data, the better.
• Know What You Want: Decide on a fair compensation amount before you call. A common request is a prorated credit for the days you were without service. For example, if your bill is $60/month, a full day outage is worth a $2 credit. It's not much, but it's the principle.
• Keep a Log: Note the date, time, and name of every agent you speak with. If you use live chat, save the transcript. This creates a paper trail if they deny your claim later.
• Reference Their Own Policy: Briefly check the TDS Terms of Service online. They often mention service credits for qualifying outages. Using their own rules against them is a powerful move.

In the United States, your rights as an internet customer are primarily defined by two things: the company's own Terms of Service and regulations from the Federal Communications Commission (FCC).

• TDS's Terms of Service: This is your contract with them. It almost always includes a clause about service outages. Typically, they will only offer a prorated bill credit for the time the service was completely down. They won't usually compensate for slow speeds or intermittent issues unless you can prove it's a long-term problem they've failed to fix. You have to request the credit; it is never automatic.
• FCC Oversight: The FCC is the federal regulator for internet service providers. While they don't mediate individual billing disputes, filing an informal complaint with the FCC gets forwarded directly to a higher-level contact at TDS who is required to respond to you (and the FCC). This often gets results when regular customer service fails.
• What You Can Expect: Compensation from TDS will almost certainly be a credit on your next bill, not a cash refund. The amount will vary. For a day-long outage, expect a few dollars. For persistent issues, you might be able to negotiate a larger goodwill credit, like $10 or $20, especially if you threaten to cancel.

Subject: Compensation Request for Service Outage - Account [Your Account Number]

Dear TDS Billing Department,

I am writing to formally request a bill credit for a service failure at my address: [Your Full Service Address].

My account number is [Your Account Number].

From [Start Date and Time] to [End Date and Time], my internet service was completely unavailable. This outage lasted for approximately [Number] hours/days, which is a significant disruption and a failure to meet the service level I pay for each month.

The lack of service prevented me from working from home, which directly impacted my productivity and caused considerable inconvenience.

As per standard industry practice for service interruptions, I am requesting a prorated credit on my next bill for the entire duration of the outage. Given my monthly bill of $[Your Monthly Bill Amount], I have calculated a fair credit to be $[Calculated Credit Amount].

Please apply this credit to my account and confirm via email once it has been processed. If I do not receive a satisfactory response within 7 business days, I will escalate this matter by filing a formal complaint with the FCC.

Thank you for your prompt attention to this issue.

Sincerely,

[Your Name] [Your Phone Number]

So, the first agent said no. Don't give up. That's often just the first line of defense. Here’s how to push back.

1. Ask for a Supervisor: This is your first move. Simply say, "I understand that's your policy, but I'd like to speak with a supervisor or someone in the customer retention department." Supervisors have more authority to issue goodwill credits to prevent you from canceling.

2. File an FCC Complaint: This is a surprisingly effective tool. Go to the FCC's website and file an informal complaint under "Internet Issues." It's a simple form. TDS is legally required to respond to you, and these complaints are handled by a team with more power than standard support.

3. Contact the Better Business Bureau (BBB): While the BBB has no legal authority, companies like TDS often care about their rating. Filing a complaint on the BBB website creates public pressure and, like the FCC, requires a formal response from the company.

4. Make Noise on Social Media: A public post on X (formerly Twitter) or Facebook detailing your issue can get a quick response. Tag @tdstelecom and use hashtags like #TDSoutage. Their social media team's job is to avoid public relations disasters, so they may step in to help.

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The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.