Claim Compensation from ViaSat | Get Reimbursed 2025

Getting your claim approved means being prepared. Don't contact them empty-handed. Follow these steps first:

• Gather Your Account Details: Have your account number, service address, and the name on the account ready. They will always ask for this first.
• Document Everything: This is critical. Keep a log of every outage or period of slow service. Note the exact dates and times. Run speed tests when your internet is slow and take screenshots. Evidence is your best weapon.
• Know Your Contract: Briefly review your ViaSat customer agreement. Look for clauses about 'Service Level Agreements' (SLAs) or outage credits. Knowing their own policy gives you leverage.
• Define Your Request: Decide exactly what you want before you call. Are you asking for a $20 credit for a two-day outage? A 50% discount for a month of unusable speeds? A clear request is harder to ignore than a vague complaint.
• Note Previous Contacts: If you've contacted them before about the same issue, have the dates and reference numbers of those calls or chats handy. This shows the problem is ongoing and that you've been patient.

In the United States, your rights as an internet customer are primarily defined by your service agreement and regulations from the Federal Communications Commission (FCC).

• ViaSat's Customer Agreement: This is your primary document. ViaSat's policy generally states they may provide pro-rated bill credits for qualifying service outages that are their fault. This typically does not cover issues caused by your own equipment, weather, or other factors outside their control. Don't expect cash; compensation is almost always a credit on your next bill.
• FCC Oversight: The FCC requires that internet service providers be truthful in their advertising about speeds and service. If you are consistently not receiving the speeds you pay for, you can file an informal complaint with the FCC. This often gets a prompt response from the company's executive team.
• What You Can Claim: You are eligible to claim compensation for verifiable, prolonged outages or significant periods where service is degraded to the point of being unusable. For example, if you pay for a 25 Mbps plan and are consistently getting less than 2 Mbps, you have a strong case for a partial refund or bill credit. Goodwill credits for general frustration are possible but depend entirely on the agent you speak with; always ask for a supervisor if you're not getting anywhere.

Subject: Formal Compensation Request for Service Failure - Account [Your Account Number]

Dear ViaSat Billing Department,

I am writing to formally request a bill credit for significant service failures at my service address: [Your Full Address]. My account number is [Your Account Number].

Over the past month, my internet service has been consistently unreliable and has failed to meet the advertised speeds for the plan I subscribe to. Specifically, I have documented the following issues:

• Total Service Outage: From [Start Date and Time] to [End Date and Time], my service was completely down.
• Unusable Speeds: Between [Date] and [Date], my download speeds averaged less than [Your Actual Speed, e.g., 2 Mbps], despite my plan promising up to [Your Plan's Speed, e.g., 25 Mbps]. This made basic activities like working from home and streaming impossible.

These issues represent a failure to deliver the service for which I am paying approximately $[Your Monthly Bill Amount] per month. This level of service is unacceptable and does not align with the terms of our agreement.

Given the duration and severity of these problems, I am requesting a credit of $[Amount you are requesting] to be applied to my next bill to compensate for the days the service was unusable.

I have attached screenshots of speed tests and a log of the outage times for your review. I expect a response and confirmation of this credit within 3-5 business days.

Sincerely,

[Your Name] [Your Phone Number]

If your initial request for a credit is denied, don't give up. The first 'no' is often just a script. Here’s how to escalate your claim effectively:

1. Ask for a Supervisor: If the front-line agent can't help, politely but firmly ask to speak with a supervisor or a member of the 'customer retention' team. They have more authority to issue credits.
2. File an FCC Complaint: This is a powerful step. Filing an informal complaint online with the Federal Communications Commission is free and straightforward. Companies are required to respond, usually within 30 days. This often gets your issue in front of a specialized team at ViaSat.
3. Contact the Better Business Bureau (BBB): While the BBB isn't a government regulator, companies often respond to complaints filed there to protect their rating. Detail your issue and the compensation you're seeking.
4. Use Social Media: A public post on X (formerly Twitter) or Facebook detailing your issue can sometimes get a faster response. Tag @ViasatInc and be clear, concise, and factual about your problem. Sometimes the fear of bad press works wonders.
5. Consider Small Claims Court: As a last resort for significant financial loss, you can consider small claims court. However, check your ViaSat customer agreement first, as it may contain a clause requiring you to settle disputes through arbitration instead.

Tired of fighting with ViaSat over slow speeds and surprise charges? What about that iron-clad two-year contract that costs a fortune to break? Sound familiar? Dealing with their customer service can feel like a part-time job, especially when all you want to do is cancel the service and stop the bleeding. The endless hold music, the transfers to different departments, the agents reading from a script who are trained to prevent you from leaving. It's exhausting.

Pine AI was built for this. We handle the entire cancellation process for you. No more waiting on hold. No more repeating your story to five different people. We navigate their system, handle the conversation, and make sure your service is terminated correctly, saving you from potential early termination fees. With a 93% negotiation success rate, we're experts at cutting through the corporate red tape. Let us take on the headache of dealing with ViaSat so you can move on to an internet provider that actually works. It's that simple.

The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.