Canceling on a computer is the most straightforward way. The website has all the options, even if they are a bit hidden. Just follow these steps.
How to Cancel Dollar Shave Club on Desktop or Laptop
1 Log In to Your Account
First, head over to the Dollar Shave Club website. Find the Log In button, usually at the top right corner, and enter your email and password. If you forgot your password, now's the time to reset it.
2 Navigate to Membership Settings
Once you're logged in, you should see your name or an account icon. Click on it and select Account from the dropdown menu. From there, look for a section called Membership Settings or something similar.
3 Find the Cancellation Option
This is where it gets a little tricky. They don't make the cancel button huge and obvious. You'll need to scroll down and look for a link that says Cancel Membership or Stop My Shipments. It's often at the very bottom of the page.
4 Follow the On-Screen Prompts
Dollar Shave Club will likely ask you why you're leaving and might offer you a discount or the option to pause your subscription instead. If you're sure you want to cancel, just click through the prompts until you get a final confirmation. Be persistent.
5 Check for a Confirmation Email
After you've successfully cancelled, you should receive an email confirming the cancellation. Make sure you get this email. If you don't see it within an hour, check your spam folder or log back in to verify your account status.
How to Cancel Dollar Shave Club on iPhone (iOS) or Android
There isn't a special way to cancel through your phone's settings. You'll just use your phone's web browser and follow a process very similar to the desktop version.
1 Open Your Mobile Browser
Dollar Shave Club doesn't handle cancellations through their app or the App Store. You have to use a web browser like Safari or Chrome on your phone.
2 Go to the Dollar Shave Club Website
Type dollarshaveclub.com into your browser's address bar and go to the site. Tap the menu icon (usually three lines) and select Log In.
3 Access Your Account Settings
After logging in, tap the menu icon again and go to your Account page. The layout might be a bit different on mobile, so you may need to scroll to find the right section.
4 Locate and Select 'Cancel Membership'
Look for the Membership Settings area. Just like on desktop, you'll need to find the Cancel Membership link. It's often tucked away at the bottom. Honestly, I had to zoom in to even see it the first time.
5 Confirm Your Cancellation
The site will present you with offers to stay. Keep tapping the options that lead to cancellation until you see a final confirmation screen. Wait for the confirmation email to be sure it went through.
Cancel by Contacting Support
If the website is giving you trouble, you can try contacting their support team directly. It's not the fastest method, but it's an option.
- Live Chat: Available on their website during business hours. This is usually quicker than email.
- Email/Contact Form: You can submit a request through their website's contact form. Expect a response within 1-2 business days.
Be clear and direct. State your name, account email, and that you wish to cancel your membership immediately. They will still likely try to convince you to stay, so be prepared.
Before You Cancel: What You Should Know
- Refunds: Dollar Shave Club does not offer refunds on subscription charges if you forget to cancel before your billing date. Their 30-day money-back guarantee only applies to your very first order.
- Pausing Your Subscription: Instead of canceling, they heavily promote 'snoozing' your next box. You can delay shipments for a month or two, which can be a good option if you just have too much product.
- Your Account: Canceling your membership doesn't delete your account. Your information will remain, and you can reactivate your subscription later if you change your mind.
Having Trouble Cancelling Your Dollar Shave Club Subscription?
It happens. Sometimes the cancel button seems to disappear or you get stuck in a loop. Here are a few things to try:
- Use a Desktop Computer: The website is easiest to navigate on a desktop or laptop. The mobile site can sometimes be buggy.
- Clear Your Browser Cache: Old data stored in your browser can cause issues. Try clearing your cache and cookies, then log in again.
- Try Incognito Mode: Open an incognito or private browsing window. This prevents extensions or cached data from interfering with the website.
- Check Your Billing: Dollar Shave Club is a direct subscription, so you can't cancel it through the Apple App Store or Google Play Store. You must cancel directly on their website.
- Contact Support Directly: If all else fails, use their live chat or email form. Tell them you've tried to cancel online and it's not working. They should be able to process it for you manually.
Subscription Plans and Pricing (2025)
| Plan Name | Price (per shipment) | Details |
|---|---|---|
| Starter Set | $5.00 (first box) | Includes a handle, two 6-blade cartridges, and travel-size shave butter. A popular trial offer. |
| 6-Blade Refill | $20.00 | Includes eight 6-blade razor cartridges. You can set shipment frequency (e.g., every 2 months). |
| 4-Blade Refill | $16.00 | Includes eight 4-blade razor cartridges. A slightly more affordable option for regular shavers. |
| Add-Ons | Varies | You can add products like shave butter, post-shave dew, and body wash to your box. Prices vary per product. |
How Pine AI Can Help You Cancel Your Dollar Shave Club Subscription
Tired of searching for hidden cancel buttons? Let Pine AI handle it. We'll cancel your Dollar Shave Club subscription for you, quickly and securely. No more dealing with retention offers or confusing website navigation. Connect your account and let us save you time and money.
Frequently Asked Questions about Dollar Shave Club
Can I unsubscribe from Dollar Shave Club anytime?
Can I get a refund from Dollar Shave Club if I forgot to cancel?
How do I know my Dollar Shave Club subscription is cancelled?
How long does it take for Dollar Shave Club to cancel?
What else should I know before I cancel my Dollar Shave Club subscription?
How do I raise a complaint to Dollar Shave Club?
How does Pine AI work with Dollar Shave Club to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
