Where can I see the current pricing?

All current plan pricing is listed on the Pricing page. If anything in this FAQ conflicts with the Pricing page, the Pricing page is the source of truth.

What's the difference between monthly and annual billing — besides the price?

Annual plans cover bill negotiation with your plan credits at no extra cost. Starter, Pro Monthly, and Enterprise Monthly: 25% success fee on confirmed savings. Pro Annual and Enterprise Annual: same negotiation service, covered by your plan credits — no percentage fee.

What plans do you offer?

Starter, Pro Monthly, Pro Annual, Enterprise Monthly, and Enterprise Annual. Starter, Pro Monthly, and Enterprise Monthly: bill negotiation available with a 25% success fee. Pro Annual and Enterprise Annual: bill negotiation covered by plan credits — no success fee.

What currency do you charge in? Can I pay in local currency?

Pricing is shown in USD. If you pay with a non-USD card, your bank may apply currency conversion based on its own rates and fees.

Are there discounts or special offers?

We may run occasional promotions — access the Upgrade page after login to view current offers. Active discount codes can be applied at subscription checkout. Pro Annual saves approximately 32% compared to Pro Monthly. Enterprise Annual saves approximately 20% compared to Enterprise Monthly.

How can I upgrade or downgrade?

Upgrades apply immediately with a prorated charge and immediate credit increase. Downgrades take effect on the next renewal.

You can cancel anytime. Current period stays active; future renewals stop. We don't prorate mid-cycle by default.

Can I switch annual to monthly (or vice versa)?

Yes. Switching resets your renewal schedule. Mid-term annual refunds aren't prorated unless explicitly granted.

Can I transfer my subscription to another account?

Subscriptions are tied to the account that purchased them. Transfers aren't supported in self-serve. If you're locked out of an account, contact support and we'll help you recover access.

How do I change payment method?

Update your card in Settings → Plan & Credits. We retry failed payments automatically.

What can I do if my payment method is not supported?

Try a major credit or debit card. If your card is being declined, you can also contact your bank to adjust the temporary limit or authorize the transaction. If you're still blocked, reach out to support with your country/region and we'll advise on options.

Why did my payment fail?

The most common reasons are: - Your card expired or card details are outdated — update your card in Settings → Plan & Credits. - Insufficient funds — check your account balance and retry. - Your bank blocked the transaction — contact your bank to authorize it, then retry.

Invoices and receipts are available in Settings → Plan & Credits immediately after a charge. Export anytime.

Can an invoice be modified?

Invoices are generally not editable after they're issued. Update your billing details for future invoices. If you need a correction, contact support and we'll help where possible.

Why do I see an "additional charge" after a bill negotiation?

On Starter, Pro Monthly, and Enterprise Monthly plans, bill negotiation charges a 25% success fee after savings are confirmed — this is separate from your subscription renewal. Pro Annual and Enterprise Annual plans waive this fee entirely; negotiation runs under your plan credits.

What types of charges might I see?

There are three types of charges you may see on your account: - Subscription renewals - Add-on credits ($20 for 4,000 credits) - Bill negotiation success fee (Starter, Pro Monthly, and Enterprise Monthly plans only)

How can I request a refund for a subscription plan?

We don't refund used subscription time by default. If you were charged in error or hit a system issue, contact support with the invoice ID and we'll review. For annual plan users, we can also discuss downgrading to monthly with a prorated refund of the difference.

How can I request a credit or add-on refund?

Credits and add-ons are generally non-refundable once granted or used. If credits were consumed due to a system fault, contact support with the task link and timestamp for review — we may issue credits or a refund at our discretion. Add-on credits never expire and stay on your account even if you cancel.

How do daily credits work?

Daily free credits make it easy to try Pine without burning your paid balance. - New users receive 200 credits on signup. - 50 credits per day, granted automatically on login. - They accumulate up to a maximum of 500 credits — no rollover beyond the cap. - They reset daily at 00:00 UTC. - Best for chatting with your assistant, quick requests, and testing things out.

What should I do if my daily credits didn't refresh?

Check the reset time (00:00 UTC) and make sure you've logged in after the reset. If it still doesn't refresh, contact support with your account email.

Do monthly plan credits roll over?

No. Plan credits reset at each renewal. - Unused credits do not carry over. - Add-on credits never expire. Example: Pro grants 6,000 credits/month. Use 5,500 by renewal → remaining 500 expire, next cycle starts fresh at 6,000.

What's the spend order for credits?

Daily free refresh credits → plan credits → add-on credits. This preserves add-ons (they never expire) for later.

What can Starter credits be used for?

Starter credits work for conversations with your Pine AI assistant and most requests — research, calls, form submissions, follow-ups, disputes, refunds, bookings, and more. The only exception is bill negotiation, which uses percentage billing on the Starter plan instead.

I have credits, but they weren't used for my bill negotiation. Why?

On Starter, Pro Monthly, and Enterprise Monthly plans, bill negotiation uses percentage-based billing instead of credits — the 25% success fee is charged after savings are confirmed. To use credits for negotiation instead, switch to a Pro Annual or Enterprise Annual plan.

What happens at 0 credit balance?

At 0 credits, your Pine AI assistant and all requests will pause. To continue: - Upgrade your Starter plan to a higher-tier plan, or - If you're already subscribed, purchase an add-on pack ($20 for 4,000 credits). Note: bill negotiation on Starter, Pro Monthly, and Enterprise Monthly plans uses percentage billing, not credits — so a 0 balance does not affect your ability to run bill negotiation.

Who can buy add-on credits?

Only active subscribers can purchase add-ons. - Pack size: $20 for 4,000 credits. - Never expires — stays on your account even after cancellation.

What happens to my credits after I cancel?

Your subscription stays active until the end of the current billing period. Plan credits stop refreshing after that. Add-on credits remain on your account and can still be used later.

Where can I check my balance and usage?

You can find your current balance and recent credit consumption in Settings → Plan & Credits in the left panel. If something looks off, contact support with a timestamp and task link.

How can I optimize my credit usage?

Be flexible on outcomes. Provide key details up front. Batch related requests so we can reuse context and reduce duplicated work. For bill negotiation, tell us what you will accept.

Can I see usage before starting?

Actual usage varies with request type, call time, research depth, retries, and follow-ups. Conversations with the assistant use credits per message. Requests involving phone calls or computer actions typically run 1,500–3,000 credits each.

How does the bill negotiation feature work?

Just share your bill details with the Pine AI assistant and it handles everything. - Calls your service provider (internet, phone, insurance, utilities, and more) - Requests lower rates, applies promotions, or removes unnecessary fees - Follows up as needed until a result is reached In some cases, a three-way call with you may be needed to verify your identity or authorize changes with the provider. You'll be notified when it's done.

How does bill negotiation billing work?

The bill negotiation feature is available on all plans. Starter, Pro Monthly, and Enterprise Monthly: 25% success fee, charged only after savings are confirmed. Pro Annual and Enterprise Annual: negotiation uses plan credits — no percentage fee, no hold, no extra charge.

What's the pre-authorization hold, and will I be charged if it fails?

Before starting bill negotiation on Starter, Pro Monthly, or Enterprise Monthly plans, Pine places a temporary hold on your saved payment method based on estimated savings × 25%. The hold lasts up to 7 days. If successful: Pine captures the actual fee based on confirmed savings. If unsuccessful: the hold is released in full — no charge. Pro Annual and Enterprise Annual subscribers skip this entirely.

When do you charge the bill negotiation success fee?

For Starter, Pro Monthly, and Enterprise Monthly plans, the success fee is charged only after bill negotiation savings are confirmed, based on the billing period defined on your invoice. Pro Annual and Enterprise Annual plans waive this fee entirely.

Why did a failed attempt consume credits?

Some negotiation attempts require significant work — phone calls, research, follow-ups — even when unsuccessful. Credits deducted on a failed attempt reflect the execution cost of that work.

Are other requests percentage-based?

No. Only bill negotiation uses percentage billing. All other requests — disputes, refunds, bookings, research, conversations — draw from your credits.

PricingPricing & Billing FAQ

Pricing & Billing FAQ

Billing should never feel like a guessing game. Here's a plain-language guide to how Pine charges: subscription plans, credits, payments, refunds, and when bill negotiation uses percentage billing. Clear rules, real examples, no surprises.

Quick Mental Model

If you remember one thing

Almost everything you ask Pine to do uses credits — except bill negotiation, which has its own billing depending on your plan.

What can Pine do?

Pine's AI assistant handles a wide range of things on your behalf — answering questions, having conversations, doing research, making phone calls, filling out forms, filing disputes, booking appointments, and negotiating your bills.

What are credits?

Credits are consumed whenever Pine's AI assistant is working for you — every conversation, phone call, research step, form submission, and follow-up draws from your balance. Think of them as the fuel that powers your Pine AI assistant.

Bill Negotiation (Plan-Specific)

Starter, Pro Monthly, Enterprise Monthly plans

A pre-authorization hold, then a 25% success fee on confirmed savings.

Pro Annual and Enterprise Annual plans

Covered by plan credits — no percentage fee.

Pricing & Subscription Plans

See current prices, plan differences, billing terms, upgrades, downgrades, cancellations, and transfers.

Payments & Refunds

Payment methods, failed payments, invoices, additional charges, and refund reviews.

Credits & Consumption

How credits are granted, spent, checked, and optimized across Pine requests.

Bill Negotiation

How Pine negotiates bills, charges success fees, and handles pre-authorization holds.

Pricing & Billing FAQ

Pricing & Subscription Plans

Payments & Refunds

Credits & Consumption

Bill Negotiation

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