Complain About Simply Self Storage - File a Complaint Today

Getting through to someone who can actually help takes a little strategy. Here's what tends to work:

• Call mid-morning on a Tuesday or Wednesday. Monday mornings and Fridays are the worst. You'll sit on hold longer and get a more frazzled rep.
• Go in person if your issue involves your unit directly. The on-site manager has more power to fix things like lock issues, billing errors tied to your specific unit, or access problems. Phone reps often can't do much.
• Use the contact form for billing disputes. It forces you to describe the issue clearly, and it creates a timestamped record. That matters if you need to escalate later.
• Mention that you've already tried once. Reps tend to move faster when they know this isn't your first call. It signals that you're serious and not going away.
• Keep your account number and move-in date handy before you dial. Calls go sideways fast when you're fumbling for details. Average calls run about 3 minutes, so use that time well.

Don't reach out empty-handed. The more organized you are, the harder it is for them to stall or dismiss you.

• Your account number and unit number. Both are on your rental agreement or in any email they've sent you.
• A copy of your original lease or rental agreement. This is your baseline. If they've changed terms without proper notice, you'll want to point to the original.
• Billing statements and payment receipts. Pull at least the last 3 months. Highlight any charges that look wrong or that changed without explanation.
• Dates and notes from previous contact attempts. Who did you speak to? When? What did they say? Write it down.
• Screenshots or photos. If your unit had damage, access issues, or the space didn't match what was advertised, document it visually.
• Any written correspondence. Emails, texts, or letters from Simply Self Storage staff.
• Your preferred resolution. Know what you want before you call: a refund, a rate correction, a formal apology in writing. Being specific helps.

If you've called, emailed, or visited in person and nothing has changed, it's time to escalate. Here's the path.

Step 1: Ask for a Manager or Corporate Contact

Request to speak with a district manager or ask for the corporate office contact directly. Simply Self Storage is headquartered in Orlando, Florida. You can try reaching their corporate team through the main line at (877) 786-7343 and specifically ask for simply self storage corporate office complaints handling. Some users on consumer forums report that escalating to corporate gets a faster resolution than dealing with local staff.

Step 2: File with the BBB

Simply Self Storage is not BBB accredited, but you can still file a complaint at bbb.org. The BBB contacts the business on your behalf and requests a response. Most companies reply within 14 days. Outcomes vary, but having a BBB complaint on record adds pressure. BBB works, but prepare to wait a couple of weeks.

Step 3: Contact Your State Attorney General

If you believe the company engaged in deceptive pricing or violated consumer protection laws, your state Attorney General's office is a strong next step. Most states have an online complaint portal. This is especially relevant if you were hit with fees that weren't disclosed in your contract.

Step 4: File with the FTC

For issues involving deceptive business practices, you can report to the Federal Trade Commission at reportfraud.ftc.gov. The FTC doesn't resolve individual disputes, but complaints feed into their enforcement database and can trigger broader investigations.

Step 5: Small Claims Court

If you're owed money and nothing else has worked, small claims court is a real option. Filing fees are low (usually $30 to $100 depending on your state), and you don't need a lawyer. Just escalate it. Bring your lease, billing records, and any correspondence as evidence.

The Numbers Behind Simply Self Storage Complaints: What the Data Actually Shows

Simply Self Storage is not BBB accredited. That single fact matters more than it sounds. Accreditation requires a commitment to resolve disputes. Without it, the company faces no formal accountability mechanism through the BBB system, even as complaints pile up on its profile.

Average call duration to customer service sits at roughly 3 minutes, according to PissedConsumer data. Three minutes is not enough time to resolve a billing dispute. It is barely enough time to explain one. This metric quietly signals a support model built around deflection, not resolution.

Billing is the sharpest pain point. One documented complaint shows a customer charged $150 for just 38 days of storage, a rate that does not align with any standard monthly pricing. Reddit users report even steeper escalations: one renter described their monthly rate jumping from $253 to $335, then to $417, with another attempted increase just one week later. That is a 65% price increase across a single calendar year.

The pattern most articles miss: complaints cluster around three specific failure points. First, price hikes with little notice. Second, staff unavailability during posted business hours. Third, refusal to provide documentation (including security footage) when customers dispute damage or access claims.

On the competitor side, the industry average customer review score sits at 4.5 out of 5, based on aggregated national storage provider data. Based on available reports, Simply Self Storage's review volume and sentiment fall measurably below that benchmark.

A Reddit commenter summarized the experience bluntly: 'They have awful customer service, never answer the phones, and are just in the business of screwing people over.' That is not an outlier. It is a recurring theme across platforms.

Copy and paste this template. Adjust the bracketed sections to match your situation.

Subject: Formal Complaint Regarding Billing Dispute on Account [Your Account Number]

Hi Simply Self Storage Support Team,

I'm writing again because my previous attempt to resolve this issue went nowhere. I contacted your team on [Date of First Contact] regarding [brief description of the problem, e.g., an unauthorized rate increase on my unit], and I have not received a satisfactory response.

To be specific: my monthly rate was increased from [$X] to [$Y] without the advance written notice outlined in my rental agreement. This has caused a real financial inconvenience, and I've now been overcharged for [number] months.

To resolve this, I need a full refund of [$Amount] applied to my account within 7 business days, along with written confirmation that my rate has been corrected going forward.

If I don't receive a response within 48 hours, I will be filing a formal complaint with the Better Business Bureau and my state Attorney General's consumer protection office.

Thank you for your prompt attention to this.

[Your Full Name] Account Number: [XXXXXX] Unit Number: [XXXXXX] Phone: [Your Phone Number] Email: [Your Email Address]

Please attach any billing statements, screenshots, or relevant correspondence to this email.

These go beyond the basics. If you want your complaint to actually move, try these.

• Send your complaint via email AND the contact form on the same day. Two channels, two timestamps. It's harder to claim they never received it.
• Request written confirmation of any promise made by phone. If a rep tells you a refund is coming, ask them to send that in writing before you hang up. Verbal promises disappear.
• Post publicly on their Facebook page with your account number redacted. Keep it factual and calm. A few users on consumer forums have reported that public posts got responses within 24 hours when direct contact failed.
• Reference your lease agreement by section number if possible. It signals you've actually read the contract and aren't just venting. Reps and managers respond differently when they know you have documentation.
• Follow up every 48 hours until resolved. Don't wait a week. Short, polite follow-ups with your case reference number keep the pressure on without escalating unnecessarily.

Unexpected rent hikes and billing disputes at self-storage companies have been trending hard across consumer complaint boards in 2024 and into 2025. You're not alone in this.

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