Can a Pine AI employee see my credit card number or SSN?

No. This data is encrypted and protected by our strict role-based access controls. Our system is designed so that the AI handles the task without exposing sensitive information to any human, including our own team.

How do you use my data to train your AI?

We use anonymized, aggregated data to improve our system's performance—for example, understanding the average hold time for a specific airline. Your personal, identifiable information is never used for training models.

What happens if there's a security incident?

We have a comprehensive incident response plan in place. In the unlikely event of a breach, our plan involves immediately securing our systems, engaging external forensic experts to investigate, and notifying any affected users transparently and promptly.

Is this really secure enough for my most sensitive tasks?

Yes. We built the platform with tasks like IRS disputes and medical billing appeals in mind. The combination of our single-tenant architecture, end-to-end encryption, and strict access controls is specifically designed to provide the level of security required for your most critical and sensitive information.

The Pine AI service seems too good to be true. How do you actually make money?

Simple. Our business model is to provide a service so valuable that you're happy to pay for it, not to sell your personal information to advertisers. We believe good business isn't built on shady data practices. Our focus is solving your problems, that's the service our customers pay for.

Trust Center

Data Security and Privacy:
The Foundation of Pine

We know handling sensitive tasks like bills, taxes, or healthcare requires absolute trust. That is why Pine is built with bank-level security and transparent privacy controls.

Our Promise to You

Your trust means everything to us. That is why Pine is built on three simple principles:

We do not sell your data

Pine never sells or shares your personal data with unaffiliated third parties.

Encryption everywhere

All data is encrypted in transit and at rest using industry-standard protocols (128-bit or higher).

Used only for your tasks

Data you share is handled only to complete your task and never kept longer than necessary.

HEAR FROM THE CEO

"We built Pine on a simple principle: to handle your most sensitive tasks, we must first earn your absolute trust."

Stanley Wei

CEO, Pine

How Pine Actively
Protects Your Data

We go the extra mile to protect your data with a multi-layered audited approach:

Bank-Level Encryption

All information you share with Pine is transmitted over industry-standard encrypted channels (128-bit or higher). We also store it using strong encryption, ensuring it is protected while at rest.

Independent Verification

We regularly engage independent security experts to test Pine systems and identify potential vulnerabilities. We align our practices with leading frameworks such as SOC 2, GDPR, and CCPA.

Dedicated Monitoring & Response

We maintain a dedicated security team that continuously monitors Pine systems. If we ever detect unusual activity on your account, we will notify you right away.

HEAR FROM THE CTO

"We process sensitive data ephemerally in a cryptographic vault and erase it when the job is done - it's never stored."

Vincent Sun

CTO, Pine

Your Rights and
Control of Data

You own your data. Pine gives you full control over what we can access, store, or delete.

Access Anytime

View or export your data directly from your dashboard.

Delete Instantly

Permanently erase your data within 24 hours of request.

Opt-Out Easily

You'll never receive marketing emails without consent.

Revoke Access

Disconnect linked accounts (Google, Apple, etc.) anytime.

FAQs

Frequently Asked Questions

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Data Security and Privacy:
The Foundation of Pine