Airbnb guests
Free Airbnb stay issue message
Explain what happened and request a clear next step.
Message details
Add only details you have confirmed, then review the draft before using it.
Explain the issue
Describe what you observed. The draft will not guess at fault or compensation.
Stay issue message
Check-inYou
Hi there, I wanted to let you know about an issue during the stay at the stay. Could you please let me know the next step? Thank you, Guest
How it works
Three simple steps to a ready-to-use result.
Add the relevant details
Enter only the facts needed for this message or review.
Review the draft
Check the wording, timing, and first-hand details.
Copy into Airbnb
Copy the final text and complete the action in Airbnb.
Frequently asked questions
What should I include when reporting an Airbnb issue?
Describe what you observed, when it happened, any steps already tried, and the specific help you need. Keep photos or other evidence in the Airbnb conversation when relevant.
Should I contact the host before Airbnb Support?
For a non-emergency stay issue, message the host promptly through Airbnb so there is a record and the host can try to resolve it. Contact Airbnb Support if it remains unresolved.
Can this tool request a refund or compensation?
It can help you state what happened and ask for a next step, but it cannot approve a refund, alter the reservation, or file a claim. Complete those actions in Airbnb.
Need help with a guest message?
Turn the situation into a clear next step.
Tell Pine what you need to communicate. Pine can help refine the wording and plan what to do next.