Trying to get in touch with Bullymake Box can feel like a mission, especially when you're dealing with common frustrations like billing disputes or trying to cancel a subscription, which users on sites like Trustpilot frequently mention. It seems like every dog influencer on TikTok has a Bullymake box, but figuring out their customer service isn't always as straightforward. Don't worry, we've figured it out for you. The main ways to contact them are through email and their social media channels like Facebook and Instagram. Your best starting point is always their official site, so you can visit Bullymake at bullymake.com to log in and manage your account directly.
Different Ways to contact Bullymake Box
| Contact Method | Details & Availability | Best For |
|---|---|---|
| [email protected] | Non-urgent issues, toy replacements, detailed questions | |
| 💬 Live Chat | Available on their website during business hours | Quick questions, order status, technical support |
| 📱 SMS/Text | (201) 379-4754 | Urgent account questions, quick follow-ups |
| 📝 Contact Form | Available on their website's 'Contact Us' page | General inquiries, feedback |
Customer Support Channels
📱 SMS/Text Support
Bullymake Box primarily uses text messaging for its phone support, which is a bit unusual. You won't be able to speak to a person directly by calling.
| Type | Number | Hours (ET) |
|---|---|---|
| Main Support | (201) 379-4754 | Mon-Fri, 9 AM - 5 PM |
📧 Email Support
Email is your best bet for issues that aren't super urgent but need a clear paper trail. It's especially good for sending photos of destroyed toys for their guarantee.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Average response: 24-48 business hours |
| Billing Inquiries | [email protected] | Include 'Billing Question' in the subject line |
💬 Live Chat
Their live chat is the fastest way to get a response during business hours. It's not a 24/7 service, so if the icon isn't there, you'll have to wait.
- Where to access: Look for the chat bubble icon on the bottom right of the Bullymake Box website.
- Steps to access: Click the icon and enter your name and email to start a conversation.
- Types of problems it handles: Good for quick questions about shipping, tracking, or navigating your account.
- Escalation: The chat agent can typically handle most common issues or create a support ticket for you if needed.
📱 In-App Support
Bullymake Box does not currently offer a dedicated mobile app for iOS or Android, so all support must be accessed through their website.
Estimated Response Times from Bullymake Box
| Method | Expected Wait Time |
|---|---|
| SMS/Text | 1-4 hours (during business hours) |
| 24-48 business hours | |
| Live Chat | 2-10 minutes (during business hours) |
| Contact Form | 24-48 business hours |
Tips to Reach Support Faster from Bullymake Box
- Use Live Chat for Instant Answers: If it's during their business hours (9 AM - 5 PM ET), live chat is almost always the quickest way to talk to a human.
- Be Direct in Your Email Subject: Don't use vague subjects. Try "Damaged Toy - Order #12345" or "Urgent: Incorrect Billing on [Date]".
- Text Them Early: Send your SMS message earlier in the day. Response times tend to slow down towards the end of the day.
- Have Your Info Ready: Always include the email address associated with your account in your first message to save time.
Before You Call: What to Have Ready
- The email you signed up with. Seriously, this is the main thing they use to find your account. Don't waste time guessing, have it open and ready.
- Your full name and shipping address. They'll use this to verify it's you. It's a pain, but necessary.
- Your order number (if applicable). If you're asking about a specific box or a shop purchase, having the order number from your confirmation email will speed things up immensely.
- A photo of the issue. If a toy broke or a product was damaged, just take a picture beforehand. They are going to ask for it, so you might as well attach it to your first email.
Where to Quickly Solve Problems with Bullymake Box
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Toy Was Destroyed | Email ([email protected]) | Attach a clear photo of the destroyed toy. Their guarantee is solid, and this is the fastest way to get a replacement approved. |
| A Billing Error | Live Chat or SMS | These methods are quicker for financial questions. Have the date and amount of the charge ready. |
| Updating Your Dog's Profile | Your Online Account (Self-Service) | This is way faster than contacting a human. Just log in and go to your profile settings. |
| Canceling Your Subscription | Your Online Account (Self-Service) | Do not email to cancel. Log in and cancel it directly from your subscription settings to ensure it's processed immediately. |
| Tracking Your Shipment | Your Online Account (Self-Service) | Your tracking number is posted in your account dashboard as soon as the box ships. |
Additional Helpful Links for Bullymake Box
How Pine AI Can Help You Save Time Contacting Bullymake Box
Tired of waiting for a response or navigating confusing account settings? Pine AI can help. We can manage your subscriptions, including canceling your Bullymake Box, with just a few clicks. Let us handle the hassle so you can spend more time with your furry friend. It's fast, secure, and designed to save you time and frustration.
Frequently Asked Questions about Bullymake Box
What's the fastest way to contact Bullymake Box?
How do I file a complaint about Bullymake Box?
Where can I find my account detail number for Bullymake Box?
How long does it take for Bullymake Box to get back to me?
What's the quickest way to cancel a subscription with Bullymake Box?
How do I escalate an issue with Bullymake Box?
Can I get a replacement for a destroyed toy?
Jamie Simmonds
Pet Industry Expert & Writer
Jamie Simmonds, leads the Pet Care content at Pine AI, where she shares her passion for helping pet owners navigate the joys and challenges of animal companionship. With over 12 years of hands-on experience as a certified veterinary technician, she now enjoys sharing that knowledge to the world. Besides writing, currently Jamie works at a general practice veterinary clinic , gaining extensive experience in animal wellness, nutrition, behavior, and preventative care. They are dedicated to demystifying complex topics and empowering owners to make informed decisions for their furry, scaled, and feathered family members.
