Getting a refund from FlexShopper can feel like navigating a maze, especially when the policy language is vague or buried in fine print. FlexShopper operates as a lease-to-own platform, which means their refund and return process differs from a standard retailer. Returns are generally handled within a limited window, and items must meet specific condition requirements. Common complaints on the BBB (FlexShopper has logged over 300 complaints in the last three years) include refund denials, slow processing, and billing disputes after returns. Trustpilot sentiment skews negative, with recurring themes around unresolved charges. Visit FlexShopper's official site to review current policy terms before filing.
What is the FlexShopper Refund Policy?
FlexShopper is a lease-to-own service, not a traditional retailer. That distinction matters a lot when it comes to refunds. You're not buying outright, so "returns" often mean canceling or modifying your lease agreement rather than getting a straightforward refund. That said, if you received a defective item, the wrong product, or something damaged in shipping, you do have options.
Here's a general breakdown of how FlexShopper handles refunds by situation:
| Situation | Refund Eligibility | Typical Outcome |
|---|---|---|
| Item never received | Eligible | Full refund or replacement |
| Item arrived damaged or defective | Eligible | Full refund or exchange |
| Wrong item shipped | Eligible | Full refund or correct item sent |
| Changed your mind (item unopened) | Limited eligibility | Lease cancellation, payments may apply |
| Lease already active, item used | Generally ineligible | No refund; lease terms apply |
| Payments made after return request | Case-by-case | Partial refund possible with documentation |
If your situation falls into the gray zone, document everything. Seriously. Photos, emails, timestamps. You'll need them.
What Items Cannot Be Refunded by FlexShopper?
FlexShopper's lease-to-own model means certain situations simply won't qualify for a refund, regardless of how politely you ask.
- Items already in active lease use with no reported defect or shipping issue
- Lease payments already processed before a cancellation request is submitted
- Items damaged by the customer after delivery (not covered under return claims)
- Digital or software-based products bundled with hardware leases
- Custom or special-order items arranged through third-party retailers via FlexShopper
If you're unsure whether your item qualifies, call before assuming it doesn't. A few BBB complaints suggest customers gave up too early without pushing back.
Ways to Return Your FlexShopper Order
FlexShopper doesn't operate physical storefronts, so in-person returns aren't an option. Everything goes through their customer support channels or online account portal. Here's how the methods break down:
| Method | Best For | Speed of Refund |
|---|---|---|
| Online Account Portal | Initiating lease cancellations or return requests | 7–14 business days |
| Phone Support (1-855-353-9289) | Damaged items, billing disputes, urgent issues | Varies (2–10 business days) |
| Email / Written Request | Documenting defective item claims or escalations | Slow (10–21 days) |
| Live Chat (if available) | Quick status checks or simple return initiation | Varies |
Honestly, phone tends to move faster than email. Multiple users on Reddit and BBB complaint threads noted that email requests sat unanswered for weeks, while a phone call resolved things in one session. Not always, but often enough to try that first.
How to Return Your FlexShopper Order: Step by Step
Before you do anything, gather your documentation. FlexShopper's support team will ask for it, and having it ready saves you from being bounced around.
