Get Late Delivery Compensation from Aaron's by Phone
Aaron's customer service number: 1-800-950-7368
Hours are generally Monday through Friday, 8 a.m. to 8 p.m. ET, and Saturday 8 a.m. to 5 p.m. ET. Hours can vary by location, so calling during mid-morning on a weekday tends to get shorter wait times.
When you call, skip the automated menu as fast as you can. Say "agent" or press 0 repeatedly to reach a live person. Once connected, say: "I had a scheduled delivery that was missed and I need to discuss compensation on my account." That framing tends to route you to someone with actual authority faster than just saying your delivery was late.
Ask specifically for a lease payment credit or a waived payment for the period you went without the item. If the first agent says they cannot help, ask for a supervisor. Frontline reps often have limited credit authority. Tier 2 or a store manager can usually do more.
If you leased from a local Aaron's store, calling that store directly sometimes works better than the national line. Find your store's number at aarons.com/stores.
Get Late Delivery Compensation from Aaron's by Email or Chat
Live Chat: Aaron's offers a live chat option through their Help Center at aarons.com/help. Look for the chat icon in the lower right corner. Fair warning: as of early 2026, multiple users report the chat widget disappearing on mobile browsers. Use desktop if you want a reliable session.
Chat response times vary. During peak hours, expect a wait. The chat bot will ask for your account info before connecting you to a human. Type your issue clearly and ask for a human agent early in the conversation.
Email or Contact Form: Aaron's does not publish a direct customer service email address, but you can submit a message through their contact form at aarons.com/help/contact-us. Expect a response within 2 to 3 business days, though some users report waiting longer.
If your first chat or form submission does not resolve the issue, escalate by calling the main line and referencing your chat transcript or form submission number. Having a paper trail helps, especially if you end up filing a BBB complaint later.
What is Aaron's Late Delivery Compensation Policy?
Here is the honest answer: Aaron's does not publish a formal, written late delivery compensation policy the way some retailers do. There is no public-facing page that says "if your delivery is late by X days, you get Y credit." That ambiguity frustrates a lot of customers, and it shows up repeatedly in BBB complaints.
What Aaron's does offer is a scheduled delivery window when you set up your lease. If the driver misses that window or the delivery does not happen at all, you are not automatically owed a refund. But you are not without options either.
What customers have actually received:
- A credit toward their next lease payment
- A waived delivery fee
- A rescheduled delivery at no additional cost
- In some cases, a goodwill credit applied to the account
None of these are guaranteed. They depend heavily on which agent you reach and how clearly you ask.
On BBB and PissedConsumer, the recurring complaint is not just that deliveries are late. It is that Aaron's does not proactively communicate the delay. Customers find out when the driver simply does not show. That lack of notice is worth mentioning in your claim because it strengthens your case for a goodwill credit.
One thing to know: Aaron's operates on a rent-to-own model, which means your "delivery" is tied to a lease agreement, not a standard retail purchase. That changes the compensation math. You are not getting a shipping fee refunded because there usually is no separate shipping fee. What you can push for is a payment credit for the days you were without the item you were paying for.
If you paid a delivery fee upfront, that is a different story. That fee is potentially refundable if the delivery failed entirely.
Bottom line: the policy is informal, the outcomes vary, and persistence matters more than the written rules here.
Before You Claim Late Delivery Compensation from Aaron's: What to Know
A little prep goes a long way before you contact Aaron's. Here is what to have ready.
Know how Aaron's defines "late"
Aaron's schedules deliveries in specific windows, often a half-day or full-day block. If the driver missed that window, that counts as late. If the delivery was rescheduled without your consent, that also counts. If you were given a vague "sometime this week" estimate, that is harder to argue.
What you are actually eligible for
No guaranteed cash refund exists here. What you can realistically expect:
- A credit on your lease account
- A waived payment for the period without the item
- A refund of any delivery fee paid upfront
- A goodwill gesture if you escalate politely but firmly
Proof to have ready before you call or message:
- Your agreement or order number
- The scheduled delivery date (from your confirmation email or app)
- Screenshots of any tracking updates or delivery notifications
- Any texts or emails from Aaron's confirming the delivery window
- Notes on how many days late the delivery was
Claim deadline
Aaron's does not publish a formal claim window, but do not wait. Report the issue within 7 days of the missed delivery. The longer you wait, the easier it is for them to say the window has passed or the issue is resolved.
One more thing: if the item was never delivered at all and you have been charged a lease payment for a period you did not have the product, that is a stronger claim than a simple delay. Make that distinction clear when you contact them.
What to Do If Aaron's Rejects Your Late Delivery Claim
Getting a "no" from Aaron's support is frustrating, but it is not the end. Here is how to push back.
Check whether your delivery date was confirmed or just estimated
Look at your original lease confirmation. If the delivery date was listed as a scheduled appointment (not a vague estimate), you have a stronger case. No confirmed date means no enforceable claim, unfortunately.
Challenge any force majeure excuse
If Aaron's blames weather or a carrier issue, ask them to confirm that the delay specifically affected your area and your route on that date. Broad excuses do not always hold up when you ask for specifics.
Ask for a supervisor or Tier 2 agent
Frontline agents often cannot approve credits above a certain amount. Ask directly: "Can I speak with a supervisor or someone with authority to apply a lease credit?" Do not accept a transfer to voicemail. Stay on the line.
Pivot to a lease credit if a cash refund is off the table
If they will not refund cash, ask for a credit toward your next payment or a free week on your lease. Agents have more flexibility with account credits than with cash.
Dispute the delivery fee with your bank
If you paid a separate delivery fee and the delivery failed entirely, contact your bank or card issuer to dispute that specific charge as "service not received." Keep your documentation ready.
File a BBB complaint
Aaron's has an active BBB profile and does respond to complaints. A filed complaint often gets faster resolution than a support ticket. Go to bbb.org and search for Aaron's.
Report to the FTC if the 30-Day Rule applies
If Aaron's took payment and failed to deliver within the promised timeframe without offering a refund or substitute, that may violate the FTC's Mail Order Rule. File at reportfraud.ftc.gov.
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