Trying to reach Goldman Sachs support? It can feel like navigating a maze, especially since most people are actually looking for help with Marcus by Goldman Sachs or their Apple Card. Common complaints on the Better Business Bureau often mention confusing account statements and trouble with loan applications. Whether you're dealing with an Apple Card dispute that's become as complicated as the latest season of a hit streaming show, or just need a simple question answered, getting a human on the line is key. You can try calling them at 1-855-730-7283 (for Marcus) or checking their official site. Here’s how to cut through the noise. Visit Goldman Sachs at https://www.goldmansachs.com/ or Marcus at https://www.marcus.com/us/en.
Different Ways to contact Goldman Sachs
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone (Marcus Savings & Loans) | 1-855-730-7283 (24/7) | Urgent issues, account help, fraud reports |
| Phone (Apple Card) | 1-877-255-5923 (24/7) | Apple Card disputes, payments, technical issues |
| P.O. Box 45400, Salt Lake City, UT 84145-0400 | Formal complaints, official documentation | |
| In-App Support (Marcus) | Available within the Marcus app | Quick questions, checking account status |
Customer Support Channels
📞 Phone Support
Getting someone on the phone is usually the most direct route. Just be prepared for some hold music.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Marcus Savings, Loans & CDs | 1-855-730-7283 | 24 hours a day, 7 days a week |
| Apple Card & Apple Pay | 1-877-255-5923 | 24 hours a day, 7 days a week |
| General Motors (GM) Rewards Card | 1-833-773-0988 | 24 hours a day, 7 days a week |
📧 Email Support
Goldman Sachs doesn't advertise a direct customer support email for Marcus. They push you towards their phone lines or secure message center once you're logged in. It's not ideal, but it's what they offer.
💬 Live Chat or Website Bot
There is no public-facing live chat for non-customers. Once you log into your Marcus account or the Apple Card portal, you may have access to a secure messaging feature, which functions like a slow-motion chat. It's mostly for non-urgent questions.
📱 In-App Support
- Platform: iOS, Android (Marcus App)
- Steps to contact support:
- Log in to your Marcus app.
- Navigate to the 'Support' or 'Help' section.
- You can typically find contact numbers or a secure message portal here.
Estimated Response Times from Goldman Sachs
| Method | Expected Wait Time |
|---|---|
| Phone | 5-25 minutes (can be longer during peak hours) |
| In-App/Secure Message | 24-72 hours |
| 7-10 business days for a response |
Tips to Reach Support Faster from Goldman Sachs
- Call late at night or early in the morning. Since their lines are 24/7, calling at an odd hour like 11 PM or 6 AM can help you avoid the lunchtime rush.
- Use the right number. Calling the Apple Card line for a savings account issue will just get you transferred. Double-check you're dialing the correct department.
- Have your info ready. Don't make them wait while you search for your account number. More on that below.
- Say 'representative' clearly. If you get an automated system, repeating 'representative' or 'agent' can sometimes get you to a human faster.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even think about dialing, get these things together. Trust me, the agent will ask for them within the first 30 seconds.
- Your full name and the email address on the account.
- Your account number or the last four digits of your Social Security number.
- The specific transaction date and amount if you have a billing dispute.
- A brief, clear summary of your problem. Know what you need to ask before they pick up.
Where to Quickly Solve Problems with Goldman Sachs
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A dispute on your Apple Card | Phone Support (1-877-255-5923) | Agents on this line are specifically trained for Apple Card issues and can place holds on transactions immediately. |
| Unlocking your online account | The 'Forgot Password' link on the website | This is way faster than calling. Only call if the self-service option fails multiple times. |
| Questions about your interest rate | Phone Support (1-855-730-7283) | Ask the agent to explain the last rate change and where to find future notifications. |
| Filing a formal complaint | Certified Mail | A paper trail is your best friend. Send your letter via certified mail to have proof of delivery. |
Additional Helpful Links for Goldman Sachs
How Pine AI Can Help You Save Time Contacting Goldman Sachs
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Frequently Asked Questions about Goldman Sachs
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Why did my Marcus savings account interest rate change without warning?
