Trying to contact City National Bank can feel like a real chore. Whether you're dealing with a mysterious fee, an online banking glitch, or just need to ask a question, getting a hold of a real person shouldn't be this hard. Given their reputation as the 'Bank to the Stars,' you'd think they'd have a direct line, but you still have to navigate the same system as everyone else. People online often mention frustrations with wait times and getting clear answers. This guide breaks down the best ways to reach them, including by phone or their secure messaging system. You can always start at the official City National Bank website for basic info.
Different Ways to contact City National Bank
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | (800) 773-7100 (Mon-Fri 4:30 AM - 9:00 PM PT, Sat-Sun 6:00 AM - 5:00 PM PT) | Urgent issues, fraud reports, complex questions |
| Secure Message | Via Online & Mobile Banking (24/7 submission) | Non-urgent inquiries, documentation, account questions |
| In-Person Branch | Varies by location | Deposits, withdrawals, new account opening, notary services |
| P.O. Box 60930, Los Angeles, CA 90060-0930 | Formal complaints, official documentation |
Customer Support Channels
📞 Phone Support
Getting someone on the phone is often the most direct way to solve a problem. Be prepared for potential wait times during peak hours.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Personal Banking | (800) 773-7100 | Mon–Fri: 4:30 AM – 9:00 PM, Sat–Sun: 6:00 AM – 5:00 PM |
| Business Banking | (800) 708-8881 | Mon–Fri: 4:30 AM – 9:00 PM, Sat–Sun: 6:00 AM – 5:00 PM |
| Lost or Stolen Card | (800) 773-7100 | 24/7 |
| Wealth Management | Contact your dedicated advisor | Varies |
📧 Email Support
City National Bank does not offer a general public email for support. For security reasons, they require you to use their Secure Message Center through your online banking portal. This is their version of email.
- How to access: Log in to your CNB Online Banking account and look for the 'Messages' or 'Contact Us' section.
- Notes: This method is secure and creates a written record of your conversation, but responses are not instant.
💬 Live Chat or Website Bot
City National Bank does not currently offer a public-facing live chat service for non-customers. A chat function may be available for certain issues once you are logged into your online banking account, but phone and secure messaging are the primary digital contact methods.
📱 In-App Support
You can contact support directly through the City National Bank mobile app.
- Platform: iOS and Android
- Steps to contact:
- Log in to the CNB mobile app.
- Navigate to the 'More' or 'Help' section in the main menu.
- Select the option to send a 'Secure Message' to customer service.
Estimated Response Times from City National Bank
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 25 minutes (highly variable) |
| Secure Message | 1 - 2 business days |
| In-Person Branch | 5 - 30 minutes |
| 7 - 10 business days for a response |
Tips to Reach Support Faster from City National Bank
- Call during off-peak hours. Try calling right when they open or during mid-week afternoons (Tuesday-Thursday) to avoid the Monday rush and Friday panic.
- Use the phone tree keywords. Say 'fraud' or 'lost card' to get routed to a priority line if that's your issue.
- Send a Secure Message for non-urgent issues. If your question can wait a day or two, sending a message saves you from waiting on hold.
- Have your information ready. Don't waste time fumbling for your account number once you get a human on the line.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial, get these things together. They will ask for them, and it's so much less stressful when you have them in front of you.
- Your full account number. Not just the last four digits.
- The name and address associated with the account.
- Your Social Security Number (SSN) or Tax ID Number (TIN). They'll likely ask for the last four digits to verify your identity.
- Details about your issue. If it's a specific transaction, have the date, amount, and merchant name ready.
Where to Quickly Solve Problems with City National Bank
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Suspected Fraudulent Charge | Phone Support (800) 773-7100) | Call immediately. This is an urgent issue, and phone agents can lock your card and start a dispute right away. |
| An Online Banking Login Issue | Phone Support (800) 773-7100) | The phone team can walk you through a password reset or unlock your account faster than other methods. |
| A General Question About Fees | Secure Message via Online Banking | This creates a written record. If they tell you a fee will be waived, you have proof. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call gets the process started. Always ask for a reference number for your complaint. |
Additional Helpful Links for City National Bank
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