How to Cancel Your Planet Fitness Subscription (2025)

Since you can't cancel online or through the app, here are the two methods that actually work. It feels a bit old-fashioned, but this is how they do it.

Method 1: Cancel In Person (Recommended)

1. Visit Your Home Club: You must go to the specific Planet Fitness location where you signed up. You can't cancel at just any location.
2. Ask for a Cancellation Form: Go to the front desk and tell them you'd like to cancel your membership.
3. Fill Out the Paperwork: Complete the form. Make sure you read everything before signing.
4. Get Written Proof: This is critical. Do not leave without a signed and dated copy of your cancellation form. This is your only proof if they try to bill you again.

Method 2: Cancel by Certified Mail

1. Write a Cancellation Letter: Draft a letter that includes your full name, address, phone number, email, and your Planet Fitness membership number.
2. State Your Intent Clearly: Write that you are requesting the cancellation of your membership, effective on the date specified in your contract (usually after a 7-day notice period).
3. Send it via Certified Mail: Mail the letter to your home club's address. Using certified mail provides you with a tracking number and delivery receipt. This is your proof that they received your request. It costs a few extra dollars but is worth it.

• Refunds Are Unlikely: Planet Fitness does not offer prorated refunds. If you cancel in the middle of a billing cycle, you can typically use the gym until the end of that period, but you won't get any money back.
• Check Your Annual Fee Date: Many memberships have an annual fee (around $49) that is billed on a specific date. Try to cancel well before this date hits, or you'll be charged for it with no chance of a refund.
• Pausing is an Option: Some clubs may allow you to 'freeze' your membership for a medical reason or other specific circumstances, usually for a small fee. This might be a better option if you plan to return.

It's no secret that cancelling Planet Fitness can be a hassle. If you're running into roadblocks, here are a few things to try:

• Confirm Your 'Home Club': You can only cancel at the location where you originally signed up. If you've moved, you may need to contact that specific club to ask about their policy for remote cancellations.
• Use Certified Mail for Proof: If you can't visit in person, certified mail is your best friend. It creates a paper trail that is hard for them to dispute. Don't just send a regular letter.
• Get Everything in Writing: Never accept a verbal confirmation of cancellation. Always request a signed form or an email confirmation. If you sent a letter, your delivery receipt is your proof.
• Contact Corporate if Needed: If your home club is being uncooperative, you can try contacting Planet Fitness corporate headquarters. However, they will likely just redirect you back to the club manager.

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