The most reliable way to cancel your Henry Meds subscription is through their website on a computer. Remember, Henry Meds requires a 30-day notice before your next billing date to process a cancellation, so plan accordingly to avoid another charge.
How to Cancel Henry Meds on Desktop or Laptop
1 Go to the Henry Meds Website
Open your preferred web browser (like Chrome, Firefox, or Safari) and navigate to the official Henry Meds website. This is where all account management happens.
2 Log In to Your Patient Portal
Find and click the 'Login' or 'Patient Portal' button, usually located in the top-right corner of the homepage. Enter your email address and password to access your account dashboard.
3 Navigate to Your Account Settings
Once you're logged in, look for a section named 'My Account,' 'Subscription,' or 'Billing.' The layout can change, but it's typically found under your profile icon or in a main navigation menu.
4 Find the Cancellation Option
Within your account settings, search for a link or button that says 'Cancel Subscription' or 'Manage Membership.' You might have to scroll a bit to find it. It's not always in the most obvious place.
5 Confirm Your Cancellation
Follow the on-screen prompts to finalize the cancellation. They will likely ask for a reason and may present you with an offer to stay. You'll need to confirm your decision, sometimes more than once. Make sure you receive a confirmation email afterward.
How to Cancel Henry Meds on iPhone (iOS)
Cancelling on an iPhone is done through your mobile browser, not your Apple Subscriptions list. The process is the same as on a desktop, just on a smaller screen.
1 Open a Web Browser
Henry Meds does not manage its subscriptions through the Apple App Store. You need to open Safari or another web browser directly on your iPhone.
2 Navigate to the Henry Meds Website
Type henrymeds.com into the address bar and go to their official site. Tap the menu icon and find the 'Login' option to access the patient portal.
3 Log In to Your Account
Enter your login credentials. Using a password manager on your phone can make this step a lot quicker. Sometimes the mobile site can be a bit clunky, so be patient.
4 Locate Subscription Settings
Tap on your profile or account icon to find the 'Subscription' or 'Billing' section. You may need to zoom in or scroll to find the correct link.
5 Request and Confirm Cancellation
Find the 'Cancel Subscription' button and follow the instructions. Complete all the confirmation steps until you see a message stating your subscription has been cancelled. Don't forget to look for the confirmation email.
How to Cancel Henry Meds on Android
Just like with an iPhone, you'll need to use a web browser on your Android phone to cancel. It's not an in-app purchase.
1 Launch Your Web Browser
Your Henry Meds subscription is not managed through the Google Play Store. Open Chrome, Firefox, or your preferred browser on your Android device.
2 Go to the Henry Meds Patient Portal
Navigate to the Henry Meds website and tap the 'Login' button. This will take you to the patient portal login page.
3 Sign In to Your Account
Use your registered email and password to sign in. If you've forgotten your password, now is the time to reset it.
4 Find Your Account or Billing Page
Once logged in, tap the menu or your profile icon and look for a link to 'My Account,' 'Subscription,' or a similar-sounding section. This is where your membership details are stored.
5 Follow the Cancellation Steps
Tap the 'Cancel Subscription' link and proceed through the confirmation process. Keep tapping until you get a final confirmation message on the screen. I had to click it twice before it registered, so make sure it goes through.
Cancel Henry Meds by Phone or Email
If navigating the website is a hassle, you can try contacting their support team directly. It can sometimes be slower, but it gets the job done.
- By Phone: Call Henry Meds support at (877) 443-6796. Have your account information ready, including the full name and email address associated with the account. Be prepared for potential hold times.
- By Email/Contact Form: Visit the Henry Meds contact page on their website to submit a request. Clearly state that you wish to cancel your subscription and include your account details. The response might take a few business days.
Before You Cancel: What You Should Know
- 30-Day Notice Required: You must cancel at least 30 days before your next billing date to avoid being charged for the next month. This is a common point of frustration for many users.
- No Refunds: Henry Meds states that payments are non-refundable. If you cancel after a payment has been processed, you will not receive a refund for that period.
- Loss of Access: Once your subscription period ends, you will lose access to the patient portal, your medical records through their platform, and communication with their providers. Be sure to download any information you need beforehand.
Having Trouble Cancelling Your Henry Meds Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Use a Desktop Computer: The cancellation option is sometimes easier to find on the desktop version of the site compared to the mobile version.
- Try a Different Browser or Incognito Mode: Website glitches happen. Clearing your browser's cache or opening an incognito/private window can sometimes solve the problem.
- Check Your Login: Make sure you are logged into the correct account, especially if you might have used a different email to sign up.
- Contact Support Directly: If all else fails, call them at (877) 443-6796 or use their contact form. A direct request is your final option if the self-service portal isn't working.
Subscription Plans and Pricing (2025)
| Program | Monthly Price (USD) | Details |
|---|---|---|
| Weight Management (Semaglutide) | $297/month | Includes provider consultations and medication. For medical weight loss. |
| Weight Management (Tirzepatide) | $449/month | A different medication option for weight management, includes provider care. |
| Hair Loss (Finasteride & Minoxidil) | $99/month | Topical spray treatment program for male pattern baldness. |
| Men's Health (Tadalafil) | $99/month | For treatment of Erectile Dysfunction, includes medication and consultations. |
| Skincare (Tretinoin) | $75/month | Prescription anti-aging and acne treatment program. |
How Pine AI Can Help You Cancel Your Henry Meds Subscription
Tired of navigating confusing menus and remembering 30-day notice periods? Let Pine AI handle it. We can cancel your Henry Meds subscription for you, quickly and securely. Connect your account, and we'll take care of the rest, ensuring you won't be billed again. It's the stress-free way to manage your subscriptions.
Frequently Asked Questions about Henry Meds
Can I unsubscribe from Henry Meds anytime?
Can I get a refund from Henry Meds if I forgot to cancel?
How do I know my Henry Meds subscription is cancelled?
How long does it take for Henry Meds to cancel?
What else should I know before I cancel my Henry Meds subscription?
How do I raise a complaint to Henry Meds?
How does Pine AI work with Henry Meds to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
