If you subscribed through the Apple App Store, your subscription is managed directly by Apple. It's a bit of a maze, but here's how to get it done.
How to Cancel Fitbit on iPhone (iOS)
1 Open the Settings App
Tap the gray gear icon on your iPhone's home screen. This is where Apple manages all app subscriptions, not inside the Fitbit app itself.
2 Tap Your Apple ID
Select your name and profile picture at the very top of the Settings menu to access your Apple account details.
3 Select 'Subscriptions'
On the Apple ID screen, find and tap on the 'Subscriptions' option. You'll see a list of all your active and expired app subscriptions.
4 Find and Tap Fitbit
Scroll through the list to locate your Fitbit subscription. Tap on it to open the management screen.
5 Tap 'Cancel Subscription'
At the bottom of the screen, tap the 'Cancel Subscription' button. You'll need to confirm your choice. Your access to Premium features will continue until the end of the current billing period.
How to Cancel Fitbit on Android
For Android users, Google Play is in charge of the billing. The process is hidden in the Play Store app, not the Fitbit app itself. A classic move.
1 Open the Google Play Store
Find and launch the Google Play Store app on your Android device. The cancellation is handled here, not in the Fitbit app.
2 Tap Your Profile Icon
In the top-right corner of the Play Store, tap on your profile picture or initial to open the main menu.
3 Go to 'Payments & subscriptions'
From the menu that appears, select the 'Payments & subscriptions' option.
4 Choose 'Subscriptions'
You'll see a list of all your active subscriptions managed through Google Play. Tap on 'Subscriptions' to proceed.
5 Select Fitbit and Cancel
Find Fitbit in the list, tap on it, and then select 'Cancel subscription'. Follow the on-screen prompts to confirm your decision. It's a bit buried, but it works.
How to Cancel Fitbit on a Desktop or Laptop
This is often the most direct way, especially if you signed up on their website. No app stores to deal with.
1 Go to the Fitbit Website
Open your preferred web browser and navigate to fitbit.com.
2 Log In to Your Account
Enter your email and password to sign in. If you're already logged in, you can skip this step.
3 Access Your Settings
Click the gear icon in the top-right corner of the page. A dropdown menu will appear. Click on 'Settings'.
4 Find 'My Account'
On the settings page, look for a link or tab on the left-hand side that says 'My Account' or 'Subscriptions & Payments' and click it.
5 Cancel Your Premium Subscription
You should see your Fitbit Premium status. Click the option to manage or cancel your subscription and follow the final prompts. They might offer you a discount to stay, so be ready for that.
Before You Cancel: What You Should Know
Once you cancel, you'll keep your Premium features until the end of your current billing cycle. Your historical data is safe, but you'll lose access to advanced analytics, your Daily Readiness Score, and guided programs. Fitbit's policy is pretty strict, so don't expect a prorated refund if you cancel mid-month.
Having Trouble Cancelling Your Fitbit Subscription?
Can't find the cancel button? It happens more than you'd think. Here are a few things to try:
- Check Your Biller: Did you sign up through the App Store, Google Play, or directly on the Fitbit website? You have to cancel where you started. If you try to cancel on the Fitbit site but you're billed by Apple, it won't work.
- Try a Different Device: The mobile app can be buggy. Try logging into your account on a desktop computer. This solves the problem for a lot of people.
- Clear Your Browser Cache: Sometimes old data can cause issues. Clear your cache and cookies or try using an incognito/private browser window.
- Contact Support Directly: If all else fails, it's time to contact Fitbit support. They can manually cancel it for you, but be prepared for a bit of a wait.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (USD) | Annual Price (USD) | Key Features |
|---|---|---|---|
| Fitbit Basic | Free | Free | Tracks steps, distance, calories, sleep stages, and basic health metrics. |
| Fitbit Premium | $9.99 | $79.99 | Includes all Basic features plus Daily Readiness Score, advanced sleep analytics, wellness reports, video workouts, and mindfulness sessions. |
How Pine AI Can Help You Cancel Your Fitbit Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We'll cancel your Fitbit subscription for you, quickly and securely. No more wasted time or surprise charges. Connect your accounts and let us take care of the rest.
Frequently Asked Questions about Fitbit
Can I unsubscribe from Fitbit anytime?
Can I get a refund from Fitbit if I forgot to cancel?
How do I know my Fitbit subscription is cancelled?
How long does it take for Fitbit to cancel?
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How does Pine AI work with Fitbit to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
