Cancelling your Facetory subscription is most reliable through their website. The mobile app can be a bit glitchy for account management, so using a computer is your best bet.
How to Cancel Facetory on Desktop or Laptop
1 Log In to Your Account
First, head over to the Facetory website and log in to your account using your email and password. This is where the magic happens, or in this case, the un-magic.
2 Navigate to Your Account Details
Once you're in, find the 'My Account' section. It's usually located in the top-right corner of the page. Click on it to open your account dashboard.
3 Find Your Subscription
Look for a tab or link that says 'My Subscriptions' or 'Manage Subscription'. It can sometimes be a little hidden, so take a good look. They don't always make it obvious.
4 Initiate the Cancellation
You should see your active subscription plan listed. Next to it, there will be an option to 'Cancel' or 'Edit'. Click the cancel button. Honestly, I had to click it twice before the next page loaded.
5 Confirm Your Cancellation
Facetory will likely ask you why you're leaving and might offer you a discount to stay. If you're sure you want to cancel, just proceed through the prompts until you get a final confirmation message. Make sure you see that confirmation screen.
How to Cancel Facetory on iPhone (iOS)
If you signed up for Facetory through the App Store, your subscription is managed by Apple. Follow these steps to cancel it.
1 Open Your iPhone Settings
Tap the gray gear icon for Settings on your home screen. This is for subscriptions billed through Apple, not directly through the Facetory website.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu to go into your Apple ID, iCloud, and media settings.
3 Go to Subscriptions
On the Apple ID screen, tap on 'Subscriptions'. You'll see a list of all your active and expired subscriptions linked to your Apple account.
4 Find and Cancel Facetory
Scroll through the list until you find your Facetory subscription. Tap on it, then tap the 'Cancel Subscription' button. You'll need to confirm your choice. If you don't see it here, you subscribed directly on their website.
How to Cancel Facetory on Android
For those who subscribed via the Google Play Store, your billing is handled by Google. Here’s how to end your subscription.
1 Open the Google Play Store
Find and open the Google Play Store app on your Android device. Make sure you're signed into the correct Google account you used to subscribe.
2 Navigate to Subscriptions
Tap on your profile icon in the top-right corner. In the menu that appears, select 'Payments & subscriptions'.
3 Select Your Subscriptions
From the 'Payments & subscriptions' screen, tap on 'Subscriptions'. This will show you all the services you're subscribed to through Google Play.
4 Cancel Your Facetory Subscription
Find Facetory in the list and tap on it. At the bottom of the screen, you'll see an option to 'Cancel subscription'. Tap it and follow the on-screen instructions to confirm. If it's not listed, you'll need to cancel on the Facetory website instead.
Cancel Facetory by Email
If you're struggling with the website, you can try canceling by email. It's not the fastest way, but it's an option.
- Email Address: [email protected]
- Subject Line: Subscription Cancellation Request
- What to Include: Make sure to provide your full name, the email address associated with your Facetory account, and your order number if you have it. State clearly that you wish to cancel your subscription.
Be prepared to wait a business day or two for a response. This method is not instant, so don't use it if your renewal date is tomorrow.
Before You Cancel: What You Should Know
Before you go, keep a couple of things in mind:
- Cancellation Deadline: You must cancel your subscription before the 1st of the month to avoid being charged for and receiving the next box. Their billing cycle is pretty strict.
- No Refunds: Facetory does not offer refunds on subscription boxes that have already been shipped or charged for. Once the payment goes through, that box is yours.
- Loyalty Points: Any unused loyalty points or rewards you've accumulated will be forfeited when you cancel. It might be worth checking your balance to see if you can snag a free product before you close your account.
Having Trouble Cancelling Your Facetory Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Check Your Billing Source: Did you subscribe directly on the Facetory website, or through the Apple App Store or Google Play Store? You have to cancel on the same platform you used to sign up.
- Use a Desktop Computer: Some users report that the cancellation option doesn't show up properly on mobile browsers. Try logging in from a laptop or desktop computer.
- Clear Your Cache or Use Incognito: Sometimes browser issues can cause problems. Clear your cache and cookies, or try using an incognito/private browsing window to log in and cancel.
- Contact Support Directly: When all else fails, email their support team at [email protected]. It might take longer, but they can process the cancellation for you manually.
Subscription Plans and Pricing (2025)
| Plan Name | Billing Cycle | Price (USD) | Details |
|---|---|---|---|
| Lux PLUS | Quarterly | $49.95 | 5-6 full-sized skincare products + 5-6 sheet masks. Ships every 3 months. |
| 7-Lux | Monthly | $19.90 | A curated box of 7 luxurious sheet masks. |
| K-Glow Box | Monthly | $11.90 | An affordable introduction with 4 essential sheet masks. |
How Pine AI Can Help You Cancel Your Facetory Subscription
Tired of navigating confusing account pages just to cancel a subscription? Let Pine AI handle it. We securely log in and cancel your Facetory subscription for you, saving you time and preventing any future unwanted charges. It's fast, easy, and completely stress-free.
Frequently Asked Questions about Facetory
Can I unsubscribe from Facetory anytime?
Can I get a refund from Facetory if I forgot to cancel?
How do I know my Facetory subscription is cancelled?
How long does it take for Facetory to cancel?
What else should I know before I cancel my Facetory subscription?
How do I raise a complaint to Facetory?
How does Pine AI work with Facetory to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
