Cancelling your Cove subscription isn't as simple as tapping a button in an app. Since it's a home security service, they require you to cancel over the phone. Here’s how to get it done using your iPhone to get started.
How to Cancel Cove on iPhone (iOS)
1 Confirm You Can't Cancel in the App Store
First, let's get this out of the way. You cannot cancel your Cove monitoring subscription through your Apple ID or the App Store. Cove manages billing directly, not through Apple, so you have to deal with them.
2 Find Your Account Information
Open the Cove app on your iPhone. Look for your account number or any customer identification details in the settings or profile section. You will need this for the next step.
3 Call Cove Customer Support
The only effective way to cancel is by phone. Call Cove's support team at 855-268-3669. Have your account information ready and be prepared to state you want to cancel your monitoring service.
How to Cancel Cove on Android
If you're on an Android device, the process is the same as for iPhone users. You'll need to make a phone call because there is no online or in-app cancellation option available.
1 Check the Google Play Store (and See It's Not There)
Just like with iOS, you won't find a cancellation option in your Google Play subscriptions. Cove handles its billing directly, so you can't manage your subscription through Google. It's a common point of confusion.
2 Locate Your Account Details in the App
Open the Cove app on your Android device. Navigate to your account or profile settings to find your customer account number. Write this down or have it ready.
3 Place a Call to Cove Support
You must call Cove's customer service to terminate your service. Their number is 855-268-3669. Tell the representative you wish to cancel your monitoring plan completely.
How to Cancel Cove on Desktop or Laptop
1 Log In to Your Cove Account
Go to the Cove website and log in to your account portal. This is a good place to double-check your account details and billing information before you call.
2 Look for a Cancellation Button (You Won't Find One)
Many users search for a 'Cancel Subscription' button in their online dashboard. Unfortunately, Cove does not offer one. They require all cancellations to be processed over the phone with a live agent. Honestly, it's a bit of a hassle.
3 Call the Cancellation Hotline
With your account information handy from the website, call Cove support at 855-268-3669. Be firm and clear that you want to cancel. They will likely present you with offers to stay, so be prepared to decline them if you're set on cancelling.
4 Request a Confirmation Email
Before you hang up, insist on receiving a confirmation email with a cancellation number. This is your proof that the subscription has been terminated. Do not end the call without this.
Cancel Cove by Phone
Calling is currently the only confirmed method to cancel your Cove monitoring service. Here’s what you need to know:
- Phone Number: 855-268-3669
- Hours of Operation: They are typically available during standard business hours, but it's best to call earlier in the day to avoid long wait times.
- What to Expect: Have your account number and the primary contact's name ready. The support agent will verify your identity and then likely ask why you are cancelling. They are trained to make retention offers, so you may be offered a discount to stay. If you want to cancel, politely but firmly decline the offers and request to proceed with the cancellation.
Before You Cancel: What You Should Know
- Refund Policy: Cove offers a 60-day money-back guarantee. If you cancel within this period, you can get a full refund for your equipment and monitoring fees. After 60 days, no refunds are provided for monitoring services already paid for.
- Equipment: You purchase and own the Cove equipment from day one. If you cancel your monitoring service after the 60-day trial, you keep the equipment, but it will no longer be professionally monitored. It will function as a local, unmonitored alarm system.
- Contracts: Cove promotes a 'no long-term contracts' model, which means you shouldn't face early termination fees. You simply stop paying for the monthly monitoring service.
Having Trouble Cancelling Your Cove Subscription?
If you're running into issues, you're not alone. Many users find the phone-only cancellation process frustrating. Here are a few tips:
- Have All Information Ready: Before you call, make sure you have your account number, full name, and service address on hand. This speeds up the process.
- Call During Off-Peak Hours: Try calling early in the morning on a weekday to potentially avoid longer hold times.
- Be Persistent: If the agent is making it difficult, remain calm but firm. You can always ask to speak to a supervisor if you feel you are not making progress.
- Check Your Bank Statements: After you've cancelled, keep an eye on your bank or credit card statements for the next month or two to ensure no further charges are made. If you see a charge, call them back immediately with your cancellation confirmation number.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (USD) | Key Features |
|---|---|---|
| Cove Basic | $17.99/month | 24/7 professional monitoring, TripleTouch™ alarm response, environmental monitoring (smoke, CO, flood), Cove InstaText™ communication. |
| Cove Plus | $27.99/month | Includes all Basic features plus smartphone control, Alexa & Google Home integration, a lifetime equipment warranty, and a $5/month credit towards new equipment. |
How Pine AI Can Help You Cancel Your Cove Subscription
Tired of waiting on hold just to cancel a subscription? Pine AI can handle the entire cancellation process for you. We'll make the call to Cove, navigate their retention offers, and ensure your service is terminated. Let us deal with the hassle so you don't have to.
Frequently Asked Questions about Cove
Can I unsubscribe from Cove anytime?
Can I get a refund from Cove if I forgot to cancel?
How do I know my Cove subscription is cancelled?
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
