This is the most reliable way to cancel your subscription. Trying to do it on a mobile browser can be a bit clunky, so using a computer is your best bet.
How to Cancel Candy Club on Desktop or Laptop
1 Log In to Your Candy Club Account
First, head over to the Candy Club website. You'll need to log in using the email and password you signed up with. If you forgot your password, now's the time to reset it.
2 Navigate to the 'My Account' Section
Once you're logged in, look for a link or button that says 'My Account' or has your name on it. This is usually in the top-right corner of the page. Click on it to go to your account dashboard.
3 Find Your Subscription Details
Inside your account area, you should see a tab or section labeled 'My Subscriptions' or 'Subscription Settings'. This is where the details of your plan are hiding. The page took a moment to load for me, so give it a second.
4 Select 'Cancel Subscription'
Look for a button or link that says 'Cancel Subscription'. It might be next to your renewal date. They sometimes make this link smaller or less obvious, so you might have to look carefully.
5 Follow the Final Prompts
Candy Club will likely ask you why you're leaving and might even offer you a discount to stay. If you're sure you want to cancel, just proceed through these final steps until you get a confirmation message on the screen.
6 Check for a Confirmation Email
Don't just close the tab. A proper cancellation should trigger a confirmation email. Check your inbox (and your spam folder) to make sure you received it. Keep this email as proof of your cancellation.
How to Cancel Candy Club on iPhone (iOS)
You can't cancel Candy Club through your iPhone's 'Subscriptions' settings. It's a website-based service, which is a little confusing, but that's how they have it set up.
1 Open a Web Browser
Candy Club subscriptions are not managed through your Apple ID or the App Store. You have to use a web browser like Safari or Chrome on your iPhone.
2 Go to the Candy Club Website
Type candyclub.com into the address bar and navigate to their site. It's the same process as on a desktop, just on a smaller screen.
3 Follow the Desktop Cancellation Steps
From here, the steps are identical to the desktop method. You'll need to log in, go to 'My Account', find your subscription, and follow the prompts to cancel. It can be a little harder to navigate, but it works.
How to Cancel Candy Club on Android
Your Candy Club subscription is tied to their website, not your Google account. You must cancel it directly with them online.
1 Use a Web Browser
Just like with an iPhone, you cannot cancel through the Google Play Store. Open Chrome or another web browser on your Android device.
2 Navigate to the Candy Club Website
Go to the official Candy Club website. You'll need to log in to your account directly on their site.
3 Complete the Cancellation Online
Follow the exact same steps outlined in the desktop guide above. Log in, find the 'My Account' section, locate your subscription, and proceed with the cancellation. Make sure you get a confirmation.
Cancel by Email
If the website is giving you trouble, you can try canceling by email. It's not instant, but it gets the job done.
- Email Address:
[email protected] - Subject Line:
Subscription Cancellation Request - Body: Include your full name, the email address associated with your account, and a clear statement that you wish to cancel your subscription immediately.
Be aware that it can take a few business days to get a response, so do this well before your next billing date to avoid another charge.
Before You Cancel: What You Should Know
- Refunds: Candy Club generally does not offer refunds on boxes that have already been shipped or billed. If you cancel, it will only prevent future charges. Don't expect any money back for the current cycle.
- Pausing Your Subscription: Some users have reported an option to 'skip a month' instead of canceling outright. This might be offered during the cancellation process if you just need a break.
- Cancellation Deadline: You must cancel before your next billing date to avoid being charged for and receiving the next box. Check your 'My Account' section for the exact renewal date.
Having Trouble Cancelling Your Candy Club Subscription?
It can be frustrating when canceling isn't straightforward. Here are a few things to try:
- Use a Computer: The cancellation process is often designed for desktop browsers. If you're failing on mobile, switch to a laptop or desktop.
- Clear Your Browser Cache: Sometimes old data can cause website glitches. Clear your cache and cookies, or try using an incognito/private browsing window.
- Check Your Login: Are you sure you're using the correct email? Double-check that you're logged into the active account.
- Contact Support Directly: If the online portal simply isn't working, your only option is to email their support team at
[email protected]and explicitly ask them to cancel it for you. Be persistent.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (Approx.) | Annual Price (Approx.) | Details |
|---|---|---|---|
| Fun Box | $39.99 | $359.88 ($29.99/month) | Includes 6 different types of candy in 6-ounce cups. Good for personal enjoyment or small families. |
| Party Box | $49.99 | $479.88 ($39.99/month) | Includes 6 different types of candy in 13-ounce cups. Better for sharing, offices, or serious candy fans. |
How Pine AI Can Help You Cancel Your Candy Club Subscription
Tired of navigating confusing account pages just to cancel a subscription? Let Pine AI handle it. We can cancel your Candy Club subscription for you, quickly and securely. Save yourself the time and potential headache. Connect your accounts and let us get to work.
Frequently Asked Questions about Candy Club
Can I unsubscribe from Candy Club anytime?
Can I get a refund from Candy Club if I forgot to cancel?
How do I know my Candy Club subscription is cancelled?
How long does it take for Candy Club to cancel?
What else should I know before I cancel my Candy Club subscription?
How do I raise a complaint to Candy Club?
How does Pine AI work with Candy Club to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
