Complain About Two Men and a Truck - File a Complaint Today

Here's a quick breakdown of every verified way to reach Two Men and a Truck support. Some of these routes are faster than others, and a couple are better suited for formal complaints.

A quick note: Corporate handles franchise-level disputes when the local office won't budge. If your local branch is stonewalling you, go straight to (800) 345-1070.

Getting through to someone who can actually help takes a little strategy. Here's what tends to work.

• Call early in the week, early in the day. Monday mornings can be busy, but Tuesday or Wednesday between 8am and 10am ET is usually your best shot at a shorter hold time. Fridays get backed up.

• Start with the local franchise first. Corporate prefers you try the local office before escalating to them. Skipping this step can slow things down. Call or email the branch that handled your move.

• Use two men and a truck chat support if you just need a quick answer. The website chat is handy for tracking down a claim number or getting a manager's email. It's not great for complex disputes, but it can point you in the right direction.

• Have your move date, job number, and a brief summary ready before you call. Reps can pull up your file faster, and you won't waste time explaining the basics twice.

• Mention the BBB or a formal complaint if you're getting nowhere. Some reps move a lot faster once they know you're serious about escalating. Keep it calm and factual, not threatening.

Walking into this without documentation is a mistake. Get organized first and your complaint will be taken a lot more seriously.

• Your job or order number (check your booking confirmation email)
• The date of your move and the name of the local franchise that handled it
• A copy of your original quote and the final invoice (compare them for any discrepancies)
• Photos or videos of any damaged items, taken as close to the move date as possible
• A written description of what went wrong, including specific times and names if you have them
• Any written communications with the local franchise (emails, texts, voicemails)
• Your original contract or bill of lading, which outlines their liability for damage
• Notes on any verbal promises made by the crew or office staff

Users on Reddit and consumer forums consistently say that having photos and a clear timeline is what separates a resolved claim from a dismissed one. Don't skip this step. The more specific you are, the harder it is for them to brush you off.

If the local franchise isn't responding and corporate is giving you the runaround, it's time to escalate. Here's the path to follow.

Step 1: Contact the Corporate Office Directly

If the local franchise hasn't resolved your issue within a week, call the Two Men and a Truck corporate office complaints line at (800) 345-1070 and ask specifically for the customer resolution team. Be clear that you've already contacted the local office and gotten no response. Keep it factual.

Step 2: File a Complaint with the BBB

The Better Business Bureau is a solid next step. It's free, it's public, and Two Men and a Truck corporate tends to respond to BBB complaints because their rating depends on it. Go to bbb.org and search for either the local franchise or the corporate entity in Lansing, MI. Most companies respond within 14 days. BBB works, but prepare to wait.

Step 3: File with Your State's Consumer Protection Office

Every state has a consumer protection division, usually under the Attorney General's office. Moving companies are regulated at the state level, so this is a legitimate route. Search "[your state] Attorney General consumer complaint" to find the right form. This one takes longer, sometimes 30–60 days, but it creates a formal record.

Step 4: File a Damage Claim Internally

If your belongings were damaged, Two Men and a Truck has a formal claims process. You'll need to submit a claim through the local franchise or via corporate within 90 days of your move (check your contract for the exact window). Their standard liability is $0.60 per pound per item unless you purchased additional coverage. That's worth knowing before you file.

Step 5: Small Claims Court

If the damage is significant and nothing else has worked, small claims court is a realistic option. Most states allow claims up to $5,000–$10,000 without a lawyer. Bring your contract, photos, invoices, and any written communication. It sounds intense, but it's more straightforward than most people expect. Just escalate it.

The Numbers Behind Two Men and a Truck Complaints: What the Data Actually Shows

The surface-level narrative about Two Men and a Truck is that they win on customer satisfaction. The complaint data tells a more complicated story.

The Resolution Gap Is Real

PissedConsumer data shows 57 total tracked calls with an average duration of 3 minutes and 24 seconds. Only 47% of those issues were resolved. That means more than half of customers who picked up the phone and called got nothing useful out of it. The company also replies to only 20% of negative reviews online, and when they do reply, it typically takes over one month.

BBB Numbers Are Small But Telling

The BBB profile shows 54 total complaints over three years, with 10 closed in the last 12 months. That volume sounds manageable. But individual complaint narratives reveal a pattern: customers report being offered token refunds (one received $150 after paying over $2,000) and waiting months for resolution. One complaint took approximately 8 months to close.

The Billing Problem Is Consistent

Based on available reports, unauthorized charges and deposit disputes appear repeatedly across complaint platforms. One documented case sought refunds for a $250 deposit plus a $947 unauthorized charge, plus damage compensation.

What Reddit Actually Says

Users on Reddit comparing moving companies note that both Two Men and a Truck and All My Sons drew heavily negative Yelp reviews, with one commenter describing a crew that "did a pretty terrible job" loading a truck in Arkansas. The forum consensus leans toward local independent movers over franchise chains.

The Pattern Most Articles Miss

The company's 92% positive feedback claim (based on available reports from competitor comparison snippets) coexists with a 47% phone resolution rate. Those two numbers are not contradictory. They reflect two different customer populations: satisfied customers who leave reviews, and damaged-goods customers who call and get stonewalled. The complaint funnel is broken at the phone support stage, not the service delivery stage.

Copy and adjust this template before sending. Keep it polite but firm.

Subject: Formal Complaint Regarding Damaged Items and Billing Dispute – Job #[Your Job Number]

Dear Two Men and a Truck Customer Resolution Team,

I'm writing again after already contacting my local franchise ([Franchise Location]) on [Date of First Contact] and receiving no satisfactory response. This is my second attempt to resolve this matter directly before escalating further.

On [Move Date], your crew handled my move from [Origin Address] to [Destination Address]. During or after the move, [describe the issue clearly, e.g., "several items were damaged, including a dresser and a TV stand, and my final invoice was $320 higher than the written quote I received"]. This has caused real inconvenience and financial loss that I should not be responsible for.

To resolve this, I need you to issue a full refund of $[Amount] and confirm the status of my damage claim in writing within five business days.

If I do not receive a response by [specific date], I will file a formal complaint with the Better Business Bureau and contact my state's consumer protection office.

Thank you for your prompt attention to this.

[Your Full Name] Job / Account Number: [XXXXXX] Phone: [Your Phone Number] Email: [Your Email Address] Move Date: [Date]

Please attach photos of any damaged items and a copy of your original quote alongside this email.

These go beyond the basics. They're the kind of tactics that actually move things forward.

• Document the condition of your items before the move, not just after. Take a quick video walkthrough of your furniture before the crew arrives. If something gets damaged, you'll have clear before-and-after evidence. This one tip has saved people thousands in disputed claims.

• Ask for a supervisor's name and direct contact on your first call. Don't wait until you're frustrated and on your third call. Get the name upfront. It makes follow-ups much easier and signals that you're paying attention.

• Send a follow-up email within 24 hours of any phone call. Write something like, "Following up on our call today, here is what we agreed to..." This creates a written record of verbal promises. A lot of Reddit users in moving-related threads say this is the single most effective thing they did.

• Post publicly on Facebook or X if direct contact stalls. Tag the brand, include your job number, and keep it factual. Two Men and a Truck monitors social mentions and tends to respond faster when the conversation is public.

• Reference your bill of lading. This is the legal document that governs your move. If the crew did something that violated its terms, say so explicitly in your complaint. It shows you've read the contract and you're not going away.

Moving complaints spiked in 2024 and early 2025, with more consumers reporting billing surprises and damage disputes than ever before. Tired of being bounced between a local franchise and a corporate line that just rings out? Sound familiar?

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