Trying to get a hold of Adore Me can feel a bit like dealing with a toxic ex—you just want to move on, but they keep charging you. You are likely here because of the infamous VIP membership charges, a return that went missing, or you simply forgot to "skip the month" (we have all been there). According to recent complaints on the Better Business Bureau and Pissed Off Consumer, billing disputes and difficulty cancelling are the main headaches users face. You can reach them via their phone number at 1.800.433.2367, email, or live chat. Visit Adore Me to log in first. Whether you are dealing with a shipping delay or just want out of the subscription like a character escaping a drama on Bridgerton, here is how to actually talk to a person.
| Contact Method |
Details & Availability |
Best For |
| Phone |
1.800.433.2367 (Mon-Sun 8:30 AM - 8:30 PM EST) |
Urgent billing issues, cancelling VIP |
| Live Chat |
Available on website (Mon-Sun 8:30 AM - 8:30 PM EST) |
Quick questions, returns |
| Email |
help@adoreme.com |
Non-urgent paper trails |
| Help Center |
Self-service portal |
Password resets, tracking orders |
Customer Support Channels
📞 Phone Support
Calling is usually the most effective way to resolve money issues. Be prepared for hold music.
| Department |
Phone Number |
Hours (EST) |
| Customer Care |
1.800.433.2367 |
Mon-Sun: 8:30 AM – 8:30 PM |
📧 Email Support
If you need to send screenshots of a double charge, email is your friend. Just don't expect a reply within the hour.
| Purpose |
Email |
Notes |
| General Support |
help@adoreme.com |
Avg. response: 24–48 hours |
💬 Live Chat
- Where to access: Bottom right corner of the Adore Me website.
- Steps: Click the "Help" bubble. You will likely hit a bot first.
- Pro Tip: Type "Agent" or "Representative" repeatedly to bypass the automated responses.
📱 In-App Support
- Platform: iOS and Android app.
- How to find it: Go to Account > Help Center. It mostly redirects you to the chat function anyway.
Estimated Response Times from Adore Me
| Method |
Expected Wait Time |
| Phone |
5–15 minutes (Mornings are faster) |
| Live Chat |
2–5 minutes (after getting past the bot) |
| Email |
24–48 hours |
| Social Media |
1–2 days (Hit or miss) |
Tips to Reach Support Faster from Adore Me
- Call mid-week: Mondays are a nightmare for call volume. Try calling on a Wednesday morning.
- Use the App for Chat: Weirdly, the chat function sometimes loads faster on the mobile app than the desktop site.
- Press 0 (Zero): On the phone menu, pressing 0 or saying "Customer Service" can sometimes shortcut the menu maze.
- Check your spam folder: If you emailed them, their reply often lands in the 'Promotions' or 'Spam' tab because of their marketing emails.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.
- The email address linked to your VIP account (this is crucial).
- Order ID number if you are calling about a specific shipment.
- Last 4 digits of the credit card on file for verification.
- Date of the charge if you are disputing a "skipped month" fee.
Where to Quickly Solve Problems with Adore Me
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| Cancelling VIP Membership |
Phone (1.800.433.2367) |
Do not let them talk you into "pausing" it. Be firm. |
| Missed "Skip the Month" |
Phone or Chat |
Ask for a one-time courtesy refund. They usually do it once. |
| Return Label Issues |
Live Chat |
They can email you a new QR code instantly. |
| Wrong Size Sent |
Email (with photos) |
Attach a photo of the tag immediately to speed it up. |
Additional Helpful Links for Adore Me
