Trying to get in touch with Grove Collaborative can feel like a chore, especially when you're just trying to figure out a surprise charge or, like many people complain about on the Better Business Bureau, you're struggling to cancel your subscription. While you're busy making your home a #cleantok masterpiece with their eco-friendly products, dealing with customer service is the last thing on your mind. Luckily, you have a few options to reach them, including text, email, and their social media pages. Before you get too frustrated, this guide will walk you through the best ways to contact them. You can always visit the official Grove Collaborative site for more info.
Different Ways to Contact Grove Collaborative
Navigating customer service can be tricky. Use this table to figure out the best channel for your specific problem.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Text Message | Text (415) 237-6197. Available Mon-Fri 6 AM-5 PM PT, Sat-Sun 6 AM-4 PM PT. | Quick questions, order tracking, and simple issues. |
| Email / Contact Form | Submit a request via their Help Center. | Detailed problems, billing disputes, and issues requiring documentation. |
| Website Self-Service | Your account dashboard on Grove.co. Available 24/7. | Canceling or postponing subscriptions, updating your address, and managing products. |
| Social Media | Send a direct message to their Instagram or Facebook page. | Public complaints or issues that haven't been resolved through other channels. |
Customer Support Channels
Here's a detailed breakdown of the primary ways to get support from Grove Collaborative.
a. 📞 Phone and Text Support
Grove primarily uses a text number for support instead of a traditional call center. This is often faster for simple requests.
| Department | Phone Number / Method | Hours (Timezone) |
|---|---|---|
| Main Support | Text: (415) 237-6197 | Mon-Fri: 6 AM - 5 PM PT / Sat-Sun: 6 AM - 4 PM PT |
b. 📧 Email Support
To email Grove, you typically have to go through the contact form on their website's Help Center.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Via Help Center Contact Form | Average response time is 1-2 business days. Best for non-urgent issues. |
c. 💬 Live Chat or Website Bot
Grove's site features a chat bot to help you find answers in their Help Center.
- Where to access: Look for the chat bubble icon at the bottom right of the Grove.co website.
- Steps to access: Click the icon and type your question into the search bar.
- Types of problems it handles: The bot is best for finding help articles on topics like shipping, returns, and account management.
- If it escalates to humans: Yes, if the bot cannot answer your question, it will give you an option to submit a ticket to their support team via email.
d. 📱 In-App Support
Support within the Grove Collaborative app (iOS and Android) directs you to the same channels.
- Platform: iOS, Android
- Steps to contact support: In the app, navigate to your Account section and find the "Help Center." This will lead you to the same articles and contact form available on the website.
Estimated Response Times from Grove Collaborative
Patience is key, but here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Text | A few hours during business hours |
| 24 - 48 hours | |
| Chat Bot | Instant (for bot responses) |
| Social Media | 1 business day |
Tips to Reach Support Faster from Grove Collaborative
- Text instead of email: For simple questions, texting is almost always faster.
- Use the website first: For things like canceling or changing an order, your account dashboard is instant and saves you from waiting for a person.
- Have your info ready: Don't make them wait while you look up order numbers or email addresses.
Before You Contact Support: What to Have Ready
Seriously, don't waste your time. Before you even think about typing out that email or text, make sure you have your most recent order number and the email you signed up with handy. Trust me, they will ask for it, and it's so annoying having to dig through your inbox while you're already trying to solve a problem. If it's a billing issue, also have your most recent bill or the date and amount of the charge ready to go.
Where to Quickly Solve Problems with Grove Collaborative
Here’s a cheat sheet for getting your specific Grove Collaborative issue handled with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Website Self-Service (Your Account) | This is the fastest way. Don't email. Go to your account settings and click "Cancel My Subscription." It's designed to be a bit tricky, so be persistent. |
| A Billing Error or Surprise Charge | Email / Contact Form | Texting is okay for simple questions, but for money issues, you want a written record. Be specific with dates and amounts. |
| A Damaged or Missing Item | Text Message with a Photo | Texting them a picture of the damaged product is the quickest way to get a replacement or credit processed. |
| Postponing Your Next Shipment | Website Self-Service (Your Account) | This takes ten seconds. Log in, find your next order, and click the postpone button. It's much easier than trying to explain it to an agent. |
Additional Helpful Links for Grove Collaborative
For additional resources, check out the following links directly on their site:
Frequently Asked Questions about Grove Collaborative Customer Service
What's the fastest way to contact Grove Collaborative?
How do I file a complaint about Grove Collaborative?
Where can I find my account detail number for Grove Collaborative?
How long does it take for Grove Collaborative to get back to me?
What's the quickest way to cancel a subscription with Grove Collaborative?
How do I raise a complaint to Grove Collaborative?
Can I skip a month without canceling everything?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
