Complain About LaserShip/LSO - File a Complaint Today

Getting through to someone useful at LaserShip takes a little strategy. Here is what actually helps:

• Call early in the week, early in the day. Monday mornings are busier, but Tuesday or Wednesday around 8–9am ET tends to have shorter hold times. Avoid calling Friday afternoons.

• Have your tracking number ready before you dial. The automated system will ask for it immediately. If you fumble for it, you get bumped back in the queue. Not fun.

• Use the lasership chat support option for simple issues. If your package is just delayed and you need an update, chat is faster than the phone. For missing or damaged packages, phone is better.

• Send an email to shipassist@lasership.com the same day you call. This creates a written record. If the phone call goes nowhere, you have a timestamp showing you tried.

• Mention the BBB or Trustpilot if you feel stuck. Some reps take complaints more seriously when they know you are ready to escalate publicly. Keep it calm, just factual.

Before you call or email, get your information together. It makes the whole process faster and harder for them to dismiss.

• Your tracking number (this is the most important thing, have it copied and ready)
• The order number from the retailer (Amazon, ASOS, Fashion Nova, wherever you ordered from)
• Screenshots of the tracking page showing the "delivered" status or the last known location
• A photo of your porch, mailbox, or entry area if the package was supposedly delivered but missing
• Photos of any damage if the package arrived but the contents were broken or wet
• Your delivery address confirmed correct on the order
• Dates and times of every tracking update, especially the final one
• Any previous support ticket numbers or chat transcripts from earlier attempts
• The retailer's contact info because sometimes you need to loop them in on a claim

Users on Reddit have pointed out that LaserShip sometimes closes tickets without resolving them, so having everything documented from the start gives you real leverage.

If LaserShip does not resolve your issue after the first attempt, do not just wait. Here is a clear path forward.

Step 1: Contact the Retailer First

This is actually the fastest route for most people. If your package was lost or stolen, the retailer (Amazon, Target, etc.) is often more willing to issue a refund or resend than LaserShip is. File a claim with them directly and mention that LaserShip confirmed a failed delivery.

Step 2: File a Complaint with the BBB

Go to bbb.org and search for LaserShip. The BBB has logged hundreds of complaints against them. Filing one puts pressure on the company to respond, usually within 14 days. BBB works, but prepare to wait. Most regulators require you to show you tried the brand's internal process first, so do that before filing.

Step 3: File with the FTC

If you believe your package was stolen by a driver or the company is engaging in deceptive practices, you can file a report at reportfraud.ftc.gov. The FTC does not resolve individual disputes, but your report contributes to investigations.

Step 4: Contact Your State Attorney General

If you are in a state with aggressive consumer protection laws (like California or New York), your state AG office can sometimes intervene. Search "[your state] attorney general consumer complaint" to find the form.

Step 5: Dispute the Charge with Your Credit Card

If you paid directly and the item never arrived, a chargeback through your bank is a legitimate option. Most card issuers side with the consumer when a package is confirmed undelivered. Do this as a last resort, but know it is available.

Step 6: Small Claims Court

For higher-value losses, small claims court is an option. LaserShip corporate office complaints can be directed to their registered address. Filing fees are low and the process is straightforward in most states.

The Numbers Behind LaserShip/LSO Complaints: What the Data Actually Shows

The data is blunt. LaserShip holds a 1.2-star average rating across 1,093 reviews on PissedConsumer, with only 3% of reviewers willing to recommend the service. That is not a rounding error. That is a structural failure.

The Better Business Bureau tells a similar story. LaserShip has accumulated more than 770 BBB complaints, and the company is not BBB accredited, meaning it has not agreed to BBB standards for dispute resolution. A BBB spokesperson confirmed that 397 complaints were filed in a single measured period, with the company working to "resolve or answer" them. Resolving and actually fixing a problem are two different things.

For context, LSO (Lone Star Overnight), a regional competitor operating in overlapping markets, reports a 4.9/5 customer satisfaction rating and claims 99%+ on-time delivery. Based on available reports, that gap between LSO and LaserShip is among the widest in the regional carrier segment, which itself represents only 6% to 8% of the total US parcel market.

Three patterns most coverage misses entirely:

1. Phone support is a dead end by design. Reddit users and review aggregators consistently describe 20-minute hold times, agents hanging up mid-complaint, and supervisors making promises with no follow-through. One Reddit commenter noted they were hung up on after presenting the company's own tracking data as evidence.

2. The retailer is the real pressure point. Multiple forum users (Reddit, PissedConsumer) report that escalating to the retailer, not LaserShip, produces actual refunds and reshipments. LaserShip's customer service appears structurally designed to absorb complaints without resolving them.

3. FTC filing is underused but recommended by experienced complainants. Several community posts specifically direct other consumers to the FTC Complaint Assistant portal, suggesting that internal resolution channels are widely seen as ineffective.

Copy, edit, and send. Keep it firm but professional.

Subject: Formal Complaint: Package Not Received, Tracking #[YOUR TRACKING NUMBER]

Hi LaserShip Support Team,

This is my second attempt to resolve a delivery issue that has been open since [DATE]. I am writing to put this complaint on formal record.

My package, tracking number [YOUR TRACKING NUMBER], was marked as delivered on [DATE] at [TIME]. It was not delivered. I checked my porch, building lobby, and neighbors. Nothing. The package contained [BRIEF DESCRIPTION] valued at approximately [$AMOUNT].

This has caused a real inconvenience. I had to reorder the item at my own expense and take time off work to follow up on this.

To resolve this, I need you to issue a full refund of [$AMOUNT] or confirm a replacement shipment within 5 business days.

If I do not receive a satisfactory response by [DATE, 5 DAYS FROM NOW], I will file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this.

[YOUR FULL NAME] Account Email: [YOUR EMAIL] Phone: [YOUR PHONE NUMBER] Order Reference: [ORDER NUMBER] Tracking Number: [TRACKING NUMBER]

Please attach screenshots of the tracking page and any photos of your delivery area as evidence.

These go beyond the basics. They are the things that actually move the needle.

• Loop in the retailer from the start. LaserShip is a third-party carrier. The company that hired them (Amazon, Nordstrom, etc.) has more power to push them than you do. File with both at the same time.

• Post on X (Twitter) with your tracking number and tag @LaserShip. Public posts get attention faster than private emails. Keep it factual, no rage-posting. Just the facts and a clear ask.

• Ask for a case number every single time. Whether you call or chat, get a case or ticket number before you hang up. Without one, your complaint can disappear into a void. Happened to a lot of people.

• Request written confirmation of any promise made. If a rep says "we will reship in 3 days," ask them to send that in an email. Verbal promises from call centers evaporate fast.

• Screenshot every chat before you close the window. The lasership customer service chat does not always send transcripts automatically. Copy the conversation yourself before you exit. One Reddit user said they lost their entire chat log because they forgot to do this.

Package theft and false delivery scans have spiked across the US in the past year, and LaserShip has been called out repeatedly in consumer forums and news coverage. No joke. Tired of hearing "your package was delivered" when your porch is completely empty?

Pine AI handles the whole process for you.

Step 1: Let's file a complaint to LaserShip/LSO Tell us what happened. We will ask for your tracking number and a few account details to get started.

Step 2: Pine gets to work We navigate their phone menus, wait on hold, and push through the right channels to make sure your complaint is actually filed. We do not just point you in the right direction. We finish it.

Step 3: Your complaint is raised and your case is closed with LaserShip/LSO You get your time back. No phone trees, no hold music, no ignored emails.