Squarespace
Cancel subscription
How to Cancel Squarespace Subscription: Official Steps
Step-by-step guide to cancel a Squarespace website subscription, with Billing panel navigation, domain and email effects, refund limits, and data access tips.
- 13 current official sources checked
- 1 billing route separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Squarespace through the correct billing owner
Web cancellation
Cancel Squarespace through Web
1Open the site dashboard
Go to the Squarespace login page in a browser, sign in, and open your account dashboard. From the list of sites, choose the specific website you want to stop paying for so its site dashboard and left-hand navigation open. Make sure you’re using an account with Owner, Admin, or Billing permissions on this site, or you won’t see full billing options.
2Open Billing
In the site dashboard, open the site settings area (for example, by clicking the settings gear at the bottom of the navigation) and select the Billing panel. This opens a page showing the site’s active subscriptions, invoices, and payment details so you can manage website billing separately from domains, Google Workspace, and other services.
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3Select the website subscription
In the Billing panel, look for the Subscriptions section and click the Website or Store subscription (the entry that represents the website plan you want to cancel). Confirm that the plan name and billing cycle shown here match the site and subscription you intend to stop so you don’t accidentally change billing for another site or add-on.
4Choose Cancel subscription and confirm
With the website subscription open, click Cancel subscription. Review the cancellation details page and, if offered, choose Retain Access to let the site stay online until the end of the current billing cycle or Get Refund Immediately to end service right away with a refund if your annual plan is still within the published refund window. Continue through the survey screens, review the Your other subscriptions panel, and click Cancel subscription again to finalize. Afterward, visiting your site from any domain will show a “Website expired” message, and in Billing you’ll see the subscription marked ended with an option to resubscribe instead of cancel.
Refund policy
Refunds when you cancel a Squarespace website subscription
Squarespace’s refund rules distinguish sharply between annual and monthly website plans, between first-time purchases and renewals, and between Squarespace-billed subscriptions and Mobile Start plans billed through Apple. Understanding those boundaries helps you time cancellation correctly and know when requesting a refund is realistic under their policies.
Check my refund options- Annual website subscriptions have a 14-day refund window
- Squarespace’s website refund policy allows you to request a full refund on an annual website subscription if you cancel within 14 days of the first purchase. After that 14‑day period, annual website plans are non-refundable, though you can still cancel to stop future renewals.
- Monthly website subscriptions and renewals aren’t refundable
- Monthly website plans aren’t eligible for refunds under the published policy, and Squarespace also doesn’t refund renewal payments for any website billing plan. If you don’t want to be charged again, you need to cancel before the listed renewal date shown in your Billing panel invoices.
- Free domains affect the refund amount
- If you received a free Squarespace domain with an annual plan and cancel within the 14‑day refund window, Squarespace deducts the domain’s registration cost from the refunded amount. The domain subscription itself continues and must be canceled or set to stop auto-renew separately if you don’t want it to renew.
- Mobile Start refunds are handled by Apple
- Mobile Start website plans purchased in the Squarespace iOS app are charged through Apple. Squarespace explains that it can’t directly refund those in-app purchases; instead, you must follow Apple’s process to request a refund if you cancel a Mobile Start plan before it naturally expires.
- Other subscription types follow separate policies
- Domains, Email Campaigns, Google Workspace, Acuity Scheduling, Digital Products, and some other add-ons have their own refund terms. Squarespace maintains a consolidated refunds overview so you can check which products are refundable and under what conditions before you cancel those subscriptions.
Review Squarespace’s current refund guidance for website, domain, and other subscriptions before you cancel so you can time changes within any applicable refund windows. Open Squarespace refund policy overview
Scope & effects
What canceling a Squarespace website subscription does
Key behaviors of Squarespace’s website cancellation flow so you know exactly what will and won’t change when you stop your plan.
Stops website billing and auto-renew
Canceling through the Billing panel ends the website subscription’s automatic renewals. The subscription either stops at the end of the current billing cycle or immediately, depending on the option you select at cancellation and your eligibility for a refund window.
Takes the site offline with an expired message
Once your website subscription actually ends, visiting any domain connected to the site shows a “Website expired” message and hides the site’s content from visitors, while keeping owner access to backend panels.
Leaves other subscriptions active by default
Website cancellation doesn’t automatically cancel Squarespace domains, Google Workspace, Acuity Scheduling, Email Campaigns, or other subscriptions. Those services continue to renew until you cancel or disable auto-renew for each one individually.
Keeps your account and data available for management
Even after the site is expired, account holders can still log in to view invoices, manage domain subscriptions, access contacts and order history, and export available site content, rather than losing everything on the cancellation date.
Refunds
Squarespace website refund boundaries
Summary of when Squarespace will and won’t refund website subscription charges, based on its current website refund policy.
Annual website plans
Squarespace states you can request a full refund for an annual website subscription if it’s canceled within 14 days of the first purchase. You must submit a refund request, and cancellations of annual plans after that 14‑day window are non-refundable under their policy.
Monthly website plans and renewals
Monthly website subscriptions aren’t eligible for refunds under the published policy. Renewal payments for any website plan—monthly or annual—are also non-refundable, so you should cancel before the next renewal date if you don’t want to be charged again.
Free domain offers tied to annual plans
If you received a free Squarespace domain with an annual website plan and then cancel within the 14‑day refund period, Squarespace deducts the domain’s cost from your website refund. The domain itself continues as a separate, renewing subscription unless you cancel or disable auto-renew for it.
Mobile Start website plans bought in-app
Mobile Start website plans are one-time 30‑day purchases made through the Squarespace iOS app and processed by Apple. Squarespace’s policy directs you to request any Mobile Start refunds from Apple, as Squarespace can’t issue refunds for those Apple-managed transactions.
Refunds for other Squarespace subscriptions
Other products like domains, Email Campaigns, Google Workspace, Acuity Scheduling, and Digital Products have their own refund policies. Squarespace centralizes these in a dedicated refund-policy overview and may treat each subscription type differently from website plans.
Domains & email
Domains and Google Workspace when you cancel
How your custom domains and Squarespace-managed email behave when you end a website subscription.
Squarespace domains don’t end with the website
If you registered your domain through Squarespace, canceling the website subscription doesn’t cancel the domain. The domain remains yours, keeps auto-renewing on its schedule, and continues billing until you cancel it or disable auto-renew.
Options for Squarespace-registered domains
Before or after canceling your site, you can keep the domain with Squarespace, move it to another Squarespace site, transfer it to a different registrar, or turn off auto-renew so it expires at the end of the current term.
Domain cancellation and refund windows
For most generic top-level domains registered with Squarespace, you can cancel within five days of registration for a refund. Older domains, transferred-in domains, and many country-code domains don’t have this grace period and should instead have auto-renew turned off if you want them to lapse.
Google Workspace email stays active
If you manage Google Workspace through Squarespace, canceling your website subscription doesn’t automatically end your email service. That subscription continues to bill through your account until you follow Google Workspace-specific cancellation or transfer steps.
After cancellation
Access to your site and data after canceling
What you can still see and manage in Squarespace once your website subscription has been canceled or expired.
Backend access to key panels
After a site expires, you can still log in and access panels like Contacts, Products & Services, Scheduling, Email Campaigns, and, where applicable, Digital Products. This lets you review customers, orders, appointments, and some member data even though the public site is offline.
Settings you can still manage
From the expired site’s settings, you can open the Billing panel to review invoices, the Domains & Email panel to manage domains and Google Workspace, the Import & export content panel to export available site content, and the Permissions & Ownership panel to adjust contributor access.
Impact on digital memberships and subscriptions
If your site used Digital Products memberships, Squarespace pauses those subscriptions when the website subscription ends. Members lose access to member areas until you upgrade to a compatible current plan or otherwise restore service, but your configuration and pricing plans remain available for a period to resume.
Search engine and visitor experience
After cancellation takes effect, your site becomes private, search engines stop indexing its content, and visitors see a Website expired notice on all connected domains. Search engines may take several weeks to fully remove the old URLs from their results.
iOS & Mobile Start
Mobile Start plans and Apple-managed billing
How Mobile Start website plans purchased through the Squarespace iOS app fit into cancellation and refunds.
What a Mobile Start plan is
Mobile Start is a 30‑day website plan you buy as an in-app purchase in the Squarespace iOS app. It’s valid for a single month, doesn’t auto-renew, and is meant as a lightweight way to upgrade a trial from a phone before moving onto a standard website plan.
Stopping a Mobile Start plan early
If you want to stop using a Mobile Start plan before its 30 days are up, Squarespace directs you to cancel and request a refund through Apple’s systems. Because Apple processes the payment, Squarespace itself can’t refund Mobile Start charges.
Moving from Mobile Start to a standard plan
After a Mobile Start plan ends or is canceled, you can switch the site to a standard Squarespace website subscription from a desktop browser. Once you upgrade to a standard plan on that site, you can’t return that same site to a Mobile Start billing model.
Feature and add-on limitations on Mobile Start
Mobile Start plans don’t include access to some add-ons, including Google Workspace, Squarespace domain registration or transfer, and certain media or commerce tools. If you need those services, you’ll need to move to a standard website plan and then manage those subscriptions separately.
Alternatives
Alternatives to canceling your Squarespace subscription
Options to reduce costs or hide your site without immediately ending your Squarespace website billing relationship.
Change plan or billing cycle instead of canceling
Rather than canceling, you can downgrade to a lower-tier website plan or change between monthly and annual billing in the Billing panel. Squarespace’s plan-change flow lets eligible users adjust pricing level and cycle while keeping the site online and preserving its content.
Hide the site or require a password
If you mainly want visitors to stop seeing the site, you can change Site Availability to Private or set a site-wide password. This keeps the subscription active and billing unchanged, but removes public access or restricts it to people who know the password.
Delete selected content or redesign the site
Before canceling, you can delete specific pages, posts, or sections, or even strip out content and rebuild on the same subscription. Squarespace supports deleting content, moving items to Deleted Pages for a time, and redesigning while the website plan stays active.
Full exit: cancel, then delete site or account
If you’re leaving Squarespace entirely, the recommended order is to cancel subscriptions, manage or transfer any Squarespace domains, and only then delete the site or account. Deleting a site or account is irreversible and should be done after you’ve already stopped billing and exported needed data.
Troubleshooting
If you can’t see the Squarespace Cancel button
Steps to take when the expected Cancel subscription control doesn’t appear in your Squarespace Billing panel.
Confirm you’re in the correct site and Billing panel
First, make sure you’ve opened the right site from your account dashboard. Then open its Billing panel via site settings and look under Subscriptions for the Website or Store entry. The Cancel subscription option only appears when you’re viewing a specific active subscription.
Check your contributor permissions
Only the site Owner, Administrators, and contributors granted Billing permissions can change or cancel subscriptions. If you’re a Website editor, Store manager without Billing, or another limited role, ask the owner or an admin to either adjust your permissions or perform the cancellation for you.
Look for a resubscribing instead of canceling state
If the website subscription has already been canceled and has reached the end of its billing cycle, the Billing panel won’t show Cancel subscription. Instead, you’ll typically see an option to resubscribe, indicating the plan is inactive and no further website-renewal charges will occur.
Third-party or reseller-managed sites
If your website subscription was purchased through a third-party reseller instead of directly from Squarespace, your Squarespace dashboard may not include full billing controls for that site. In that case, you must cancel or disable auto-renew with the reseller, and you may need to contact support if the site still appears active in your account.
Commerce
Commerce orders, subscriptions, and gift cards
How Squarespace Commerce behavior changes when you cancel a website subscription, and what stays under your control.
Storefront and customer subscriptions stop
When you cancel a Commerce-enabled Squarespace site, the storefront goes offline with the rest of the site and Squarespace cancels active customer subscriptions tied to that store. New visitors can’t place orders on that site once the Website expired state is in effect.
Order and payment history remain accessible
After cancellation, you can still open the Products & Services panel to review past orders, payment details, and customer records. You can issue refunds for eligible orders through the standard commerce refund tools, subject to limits set by each payment processor.
Gift cards persist but can’t move to another site
Squarespace notes that active gift card balances don’t expire, but they can’t be refunded or transferred to another site when you cancel your subscription. Before ending the site, you should cancel and refund gift cards where appropriate according to Squarespace’s Commerce refund workflow.
Order cancellation separate from subscription cancellation
Canceling a Squarespace website subscription doesn’t itself cancel or refund individual commerce orders. Those actions are managed per-order in the Orders area, where you can move orders back to a pending state if needed and issue full or partial refunds using the commerce tools.
Squarespace cancellation FAQ
Provider-specific answers based on official sources checked August 10, 2026. Signed-in terms, region, billing owner, and applicable law still control.
Can I cancel my Squarespace website subscription immediately or at the end of the term?
What happens to my custom domain if I cancel my Squarespace site?
Do I get a refund if I forget to cancel before my Squarespace website renews?
How can I confirm my Squarespace website subscription is actually canceled?
Can I reactivate my Squarespace site after canceling the subscription?
Does canceling my Squarespace site also cancel Email Campaigns, Google Workspace, or Acuity Scheduling?
How does canceling my Squarespace site affect search engine results?
Is canceling a Squarespace subscription the same as deleting my site or account?
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