Complain About Network For Good - learn how to file a complaint

Honestly, getting a quick reply feels like winning the lottery.

• Be incredibly specific. Include the date, the exact amount of the charge, and the last four digits of your credit card.
• Mention the original charity. State where you thought you were donating, for example, "I made a one-time donation to [Charity Name] via a Facebook fundraiser."
• Use a clear subject line. Something like "URGENT: Cancel Unauthorized Recurring Donation - [Your Name]" works better than "Help."
• Take screenshots. If you manage to find a cancellation page, screenshot the confirmation. Proof is everything.

If Network For Good is giving you the silent treatment, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB often gets a company’s attention because it’s public. Network For Good is BBB accredited and seems to respond to complaints filed there, even if it takes them a week or two. You'll need to create an account and detail your issue and what you want (e.g., a refund and cancellation). The BBB acts as a mediator. It works, but prepare to wait. Network For Good usually responds after the BBB sends them a notice.

Consumer Financial Protection Bureau (CFPB)

Since Network For Good processes financial transactions, you can file a complaint with the CFPB. This is a U.S. government agency, and their involvement is a serious step. This is best for situations where you have unauthorized charges and the company refuses to refund you. You must have tried to contact the company first. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

Subject: Formal Complaint: Unauthorized Recurring Charges & Cancellation Request - Account [[Your Name or Email]]

To Whom It May Concern,

I am writing again to resolve an issue with an unauthorized recurring donation. This is my second attempt to contact you regarding this matter, as my initial request seems to have been ignored.

On [[Date of first charge]], I made what I understood to be a one-time donation to [[Name of Original Charity]] through a third-party platform. However, I have since been charged [[$Amount]] on a recurring basis by Network For Good, a service I never intentionally subscribed to. Frankly, having to chase this down and spend my time correcting your platform's confusing sign-up process has been incredibly frustrating.

To resolve this, I need you to immediately cancel any and all recurring donations tied to my account and issue a full refund for all unauthorized charges, totaling [[Total Amount]].

Please be aware that if I do not receive a confirmation of cancellation and refund within 5 business days, my next step will be to file formal complaints with the Better Business Bureau and the Consumer Financial Protection Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the word "Unauthorized." In your emails, repeatedly use phrases like "unauthorized charge" and "non-consensual subscription." These are keywords that can trigger a more serious review.
• Check your statements. After you get a cancellation confirmation, check your credit card statement for the next three months. Some users on BBB report that cancellations sometimes don't stick the first time.
• Mention a chargeback. Casually mentioning that you are considering a credit card chargeback can sometimes speed things up, as chargebacks cost the company money and affect their standing with payment processors.
• Don't get emotional. Stick to the facts. Dates, amounts, and a clear timeline of your attempts to resolve the issue are more powerful than an angry paragraph.

Tired of sending emails into the void at Network For Good? Sound familiar? It’s exhausting trying to cancel a subscription you never even wanted, especially when their support team is nowhere to be found. The endless loop of support tickets and waiting for a reply that might never come is a huge pain. No joke. Instead of wasting another hour trying to get a response, let Pine AI handle it. We send the formal complaint, manage the follow-ups, and persist on your behalf. We know the right buttons to push to get their attention. Let us take over the headache.