Complain About Blue Mountain - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

• Call during off-peak hours (try mid-morning on a Tuesday or Wednesday).
• Use their contact form to create a paper trail you can reference later.
• Have your account email and any relevant transaction dates or order numbers ready before you call.

If Blue Mountain is giving you the silent treatment, it's time to go over their heads. Don't just give up. Your first move should be to dispute the charge directly with your credit card company or bank. This is called a chargeback, and it's highly effective for unauthorized billing. Banks take it seriously.

Next, file a formal complaint with the Better Business Bureau (BBB). The BBB works, but prepare to wait. Blue Mountain's parent company, American Greetings, usually responds to complaints filed there to protect its rating, but it can take a couple of weeks. Remember, for most external bodies, you need to show you tried to resolve it with the company first, so keep a record of your attempts.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an unauthorized charge on my account.

On [[Date]], my card was charged [[$Amount]] for a subscription I did not authorize or want to renew. Frankly, having to chase this down and spend my time on it has been very frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is canceled and will not be billed again.

Please be aware that if I do not receive a satisfactory response and refund confirmation within 48 hours, my next step will be to file a chargeback with my bank and report this issue to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

(Pro-tip: Attach a screenshot of the charge from your bank statement.)

• Use a clear subject line. Instead of "Complaint," try "Formal Complaint: Unauthorized Charge on [Date]". It gets sorted faster.
• Always ask for a reference number. Whether you're on the phone or using a contact form, ask for a ticket or reference number for your complaint. It makes follow-up much harder for them to ignore.
• Log everything. One user on a consumer forum said the only thing that got their issue escalated was providing a log of every failed interaction, including the date, time, and representative's name for each call. It shows you mean business.
• Don't take the first 'no'. The first line of support often reads from a script. Politely ask to speak to a supervisor or manager if you aren't getting anywhere.

Tired of digging through website menus just to find a contact form that feels like it goes into a black hole? It's a common story on their Trustpilot page, people getting charged for years without realizing it. Sound familiar? Pine AI handles the tedious follow-up for you. No more checking your inbox every hour for a reply that never comes or listening to that awful hold music. Let us handle the back-and-forth and get your complaint in front of someone who can actually do something about it. Seriously.