Complain About Club Scrap - learn how to file a complaint

When you need to get in touch, going directly to the source is your first step. Here are the best ways to contact Club Scrap, but be prepared for their specific business hours.

A day or two, but when you're waiting on a refund, it feels like an eternity.

• Call during their off-peak hours (try mid-morning, Central Time).
• Use their direct email (info@clubscrap.com) instead of the contact form.
• Have your account number or order information ready before you call or write.

If you've emailed and called and are getting nowhere, it's time to escalate. Your best bet for a company like Club Scrap is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. You'll submit your complaint online, and the BBB will forward it to Club Scrap, who then has a chance to respond publicly. The process can feel slow, but companies often respond just to maintain their rating. Remember, you should always try to resolve the issue directly with Club Scrap first, as the BBB will ask if you've already done that.

Subject: Formal Complaint Regarding Account [[Your Account #]] - Unresolved Issue

Hello,

I am writing again to resolve an issue with my account. Despite contacting your support team on [[Date of first contact]], my problem with [[briefly describe the issue, e.g., an incorrect charge on my last kit]] remains unsolved.

On [[Date of incident]], I was charged [[$Amount]] for a shipment I had paused, and this unexpected charge has been a significant inconvenience. Frankly, having to track this down and spend my time chasing a resolution has been very frustrating and has taken the fun out of this hobby.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation via email that the refund has been processed and my subscription pause is correctly reflected in your system.

Please be aware that if I do not receive a satisfactory response within three business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first person you speak to can't help, don't waste time re-explaining. Politely ask to be transferred to someone with the authority to issue a refund or fix the problem.
• Request a read receipt. If you're emailing, use a tool or setting that notifies you when your email has been opened. It adds a layer of accountability.
• Mention online communities. Casually dropping a line like, "I was just about to ask about this in my scrapbooking forum" can sometimes light a fire under them. They don't want public complaints.
• Get everything in writing. After a phone call, send a follow-up email summarizing what was discussed and agreed upon. For example: "Hi, just confirming our call where you agreed to refund my last shipment."

Tired of waiting for an email reply about that surprise charge on your Club Scrap kit? It's a common story. You check your bank account and see a charge for something you thought you'd paused. Now you have to dig up their contact info, write an email, and then wait. And wait. Sound familiar?

Let Pine AI handle the annoying parts. We'll draft the complaint, send it, and manage the follow-ups so you don't have to. No more refreshing your inbox or trying to figure out their specific Central Time business hours. It just gets handled. Your sanity is worth it.