Complain About Depositphotos - learn how to file a complaint

They say '24/7 support,' but '24/7 waiting' feels more accurate sometimes.

• Call during off-peak hours (e.g., very early mornings or late nights in the US).
• Use the live chat so you can save a transcript as proof of your conversation.
• Have your account email, subscription details, and any relevant invoice numbers ready before you contact them.

If customer service gives you the runaround, your first step is to ask to speak with a supervisor or manager. Be polite but firm. If that goes nowhere, it's time to escalate externally. The Better Business Bureau (BBB) is a solid option. You file a complaint on their website, they forward it to Depositphotos, and the company is pressured to respond to protect its public rating. The BBB process can feel slow, but companies often respond just to protect their rating. Don't expect miracles overnight. Another powerful move is filing a chargeback with your credit card company for any unauthorized charges. This often gets a much faster reaction since it directly impacts their bottom line.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email/ID]]

I am writing for the third time to address a persistent issue with my account.

On [[Date of Charge]], my account was charged [[$Amount]] for an auto-renewal I did not authorize and had previously attempted to cancel. Honestly, the amount of time I've had to spend chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] and written confirmation that my subscription has been permanently canceled and all my billing information has been removed from your system.

Please be aware that if I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my bank and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. Don't waste time repeating your story to the first-level support if you've already tried and failed to get a resolution.
• Use specific phrases. Words like 'unauthorized charge,' 'failure to honor cancellation,' and 'deceptive billing' can trigger a faster escalation.
• Take screenshots of everything. A user on Trustpilot mentioned they only got a refund after sending a screenshot of the cancellation confirmation page that the system seemed to ignore.
• Always request a reference number. For any call or chat, get a ticket or reference number. It's your only proof that the conversation happened.

Tired of getting stuck in a loop with Depositphotos' support chat, only for them to tell you auto-renewal is in the terms you agreed to? Sound familiar? It's a common tactic. Pine AI handles it for you. We draft the complaint, follow up persistently, and manage the back-and-forth so you don't have to. No more waiting on hold or getting generic email responses that lead nowhere. Let us take over the headache. Seriously.