Another charge for a box that hasn't even shipped? It's beyond frustrating. And it seems we're not alone. While their main reviews look okay, the data on PissedConsumer is pretty telling, suggesting only 10% of reported issues there ever get solved. That's a lot of unhappy customers. Popular complaints flagged online often circle back to the same things: billing problems and shipping delays. When you're paying for a fun escape room experience, the last thing you want is a real-life mystery of tracking down your package or fixing a surprise charge on your card. It completely ruins the whole point of the fun. Official site: Visit Escape The Crate
Best ways to complain to Escape The Crate
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| service@escapethecrate.com | Best for creating a paper trail of your complaint. | |
| Contact Form | Available on their website | A direct line, but make sure to screenshot the confirmation message. |
| Social Media | Facebook Page | Good for public complaints that might get a faster response. |
⏱️ Estimated Response Times from Escape The Crate After Complaining
They say 1-2 business days, but honestly, it can feel like an eternity when you're waiting for a tracking number.
| Method | Expected Wait Time |
|---|---|
| 1-3 Business Days | |
| Social Media | Varies (Could be hours or could be ignored) |
🔍 Tips to Get a Quicker Response from a Complaint
- Email them directly at service@escapethecrate.com instead of using the contact form.
- Include your order number and full name in the subject line.
- Attach screenshots of billing errors or shipping confirmations.
How to Escalate Your Complaint
If Escape The Crate goes silent, your next move is filing a complaint with the Better Business Bureau (BBB). It's a formal process, but it often gets a company’s attention because the complaint is public. You submit your case on the BBB website, they forward it to the company, and Escape The Crate is expected to respond. The BBB works, but prepare to wait. It's not instant. They usually give the business about two weeks to reply. Make sure you've already tried contacting the company first, as the BBB will ask for proof of that.
Email Template to Complain to Escape The Crate
Subject: Urgent: Unresolved Issue with Order [[Order #]] / Account [[Account #]]
I'm writing again to resolve an issue with my recent order. This is my second attempt to get help with this problem.
On [[Date]], I was [[describe the issue, e.g., incorrectly billed for a crate, my crate arrived with missing items]]. Frankly, having to chase this down has been incredibly frustrating and has taken the fun out of the experience.
To resolve this, I need you to [[state your desired resolution, e.g., issue a full refund of $XX.XX, ship the missing items immediately]]. Please confirm in writing that this has been handled.
If I don't receive a satisfactory response within 3 business days, my next step will be to file a formal complaint with the BBB.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use a Clear Subject Line: Don't just write "Complaint." Use "Billing Error on Order #12345" or "Missing Items in 'Escape the Gold Rush' Crate." It gets routed faster.
- Mention Your Subscription Length: If you've been a loyal customer for a while, say so. Sometimes, "I've been a subscriber for two years" can get you better service.
- One Issue Per Email: Don't lump a billing problem, a shipping question, and a feature request into one message. It's confusing. Send separate, focused emails.
- The Reddit Tactic: One user on a subscription box forum mentioned they got a fast response by posting a polite but firm comment on the company's most recent Facebook ad. It's public, and brands hate negative comments on their ads.
Let Pine AI Help Raise the Complaint to Escape The Crate
Tired of refreshing your email waiting for a reply from customer service? Sound familiar? It's draining to have to follow up on your own complaint. Instead of drafting another polite-but-annoyed email or getting lost in their contact form, just let Pine AI handle it. We take over the persistent follow-ups and deal with the back-and-forth for you. No more checking your inbox a dozen times a day. Seriously, let us take the headache out of it so you can get back to actually enjoying things.
Frequently Asked Questions about Escape The Crate Complaint Filing
What if Escape The Crate doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Escape The Crate?
Is this the right phone number to contact Escape The Crate?
What's the easiest way to cancel a subscription with Escape The Crate?
Other ways that I can contact the Escape The Crate?
What if my crate is missing an item?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
