Complain About Bespoke Post - learn how to file a complaint

Getting a hold of a real person can feel like a quest. Here are your best shots, ranked by what you need.

How to Contact Bespoke Post Customer Service

Immediate to 48 hours, but honestly, it often feels longer, especially when you're waiting for a refund.

Want to cut through the noise? Try these.

• Use Keywords: Start your email subject line with words like "Billing Dispute" or "Cancellation Issue" to get routed faster.
• Be Specific: Don't just say the service is bad. Provide dates, order numbers, and the names of items you were charged for.
• State Your Goal: Clearly say "I want a refund of $55.95" instead of "I'd like to discuss my options." Be direct.

If Bespoke Post is ignoring you, it's time to go over their heads. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's a public record, and companies with poor BBB ratings often feel the pressure to respond to avoid looking bad. You have to try resolving it with Bespoke Post first, but after that, the BBB is fair game. The process is straightforward online, just be prepared to wait. Bespoke Post usually responds after the BBB gets involved, but it can take a couple of weeks.

Here’s a template that gets straight to the point. Copy, paste, and fill in your details.

Subject: Formal Complaint Regarding Unwanted Charge - Account [[Your Account Email or Number]]

Hello,

I am writing again to resolve an issue with an incorrect charge on my account. This is my second attempt to contact you about this.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription box I had already skipped or intended to cancel. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm that my subscription has been successfully cancelled so this does not happen again.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that seem to work when you're getting nowhere.

• Ask for a Supervisor Immediately: If you get a generic, unhelpful response via email or text, your first reply should be "Please escalate this to a supervisor." Don't waste time arguing with the first line of support.
• Request Written Confirmation: Whatever they promise you (a refund, a cancellation), ask them to confirm it in writing in the same email thread. This creates a paper trail you can use later.
• The Reddit Tactic: Some users on Reddit report that mentioning you plan to file a "chargeback for services not rendered" can trigger a faster response, as chargebacks cost the company money and time to fight.

Tired of getting the runaround from Bespoke Post support? Sound familiar? You send an email, wait two days for a generic reply, and then have to explain your problem all over again. It's exhausting. Pine AI can take over this whole frustrating process. We handle the persistent follow-ups and deal with the pushback on your behalf. No more checking your inbox every five minutes or crafting the perfect angry-but-polite email. Let us handle the headache while you get your money back. No joke.