Complain About Holstee - learn how to file a complaint

Good luck finding a phone number. It seems they prefer to keep you at arm's length. Here’s the main way to get in touch.

They say 1-2 business days, but honestly, prepare to wait longer.

• Use a clear and direct subject line (e.g., 'Missing Order #12345 - URGENT').
• Include your order number, full name, and the email you used to purchase.
• Attach screenshots of your order confirmation or any faulty products.
• Keep your email concise and to the point. No one reads walls of text.

If Holstee is ignoring your emails, it's time to take it public. Your best bet is filing a complaint with the Better Business Bureau (BBB).

Filing a Complaint with the BBB

The BBB acts as a mediator. It's free, and companies with an 'F' rating like Holstee don't want more public complaints stacking up.

1. Go to the BBB website: File a Complaint here.
2. Provide the details: You'll need to explain the problem, what you want (a refund, a replacement), and upload any proof you have.
3. Wait: The BBB forwards your complaint to Holstee, who is then expected to respond. The BBB works, but prepare to wait. Sometimes a company only responds after the BBB sends a second reminder. It's a process, but it often gets results when direct contact fails.

Subject: Formal Complaint Regarding Order #[Your Order Number] / Subscription Issue

Hi there,

I'm writing again to resolve an issue with my recent order, #[Your Order Number], placed on [[Date]]. This is my second attempt to get help with this, and my patience is running thin.

The issue is [[Clearly and briefly describe the problem. E.g., 'I received a damaged poster,' or 'I was incorrectly billed for my subscription after I had already cancelled it.']]. Frankly, having to spend my time chasing this down has been incredibly frustrating and not at all the mindful experience your brand promotes.

To resolve this, I need you to [[State your desired outcome clearly. E.g., 'issue a full refund of $XX.XX to my original payment method,' or 'send a replacement for the damaged item immediately.']].

Please confirm in writing that this has been handled within the next 3 business days. If I don't receive a satisfactory response, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Follow Up Methodically: If you don't hear back in 3 days, send a follow-up email. In the subject line, add 'Second Attempt'. It shows you're organized and not going away.
• Mention Their 'F' Rating: One user on a forum mentioned they got a quick response after politely noting they were aware of Holstee's 'F' rating on the BBB and didn't want to have to add to it. A little bit of informed pressure can work wonders.
• Reference Their Own Mission: Start your email with a line like, 'In the spirit of living with intention, I'd like to resolve this issue simply.' Using their own language can sometimes cut through the corporate noise.

Tired of refreshing your inbox waiting for a reply from help@holstee.com? Sound familiar? It’s exhausting trying to get a simple problem fixed when a company makes it so hard to talk to them. Pine AI can take over from here. We handle the persistent follow-ups and the formal complaint process for you, so you don't have to waste another minute feeling ignored. No more crafting the 'perfect' angry-but-polite email. Let us deal with the back-and-forth. It's time to get your problem solved without losing your sanity.