Another day, another dollar spent on a Grabie order that seems to have vanished into thin air. It's not just you. While their overall score looks shiny, a deep dive into their Trustpilot page shows over 1,200 1-star reviews, which is a whole lot of unhappy customers. The biggest complaints are consistently about shipping that takes months, receiving items that look nothing like the ads, and customer service that's nearly impossible to get a hold of. It's incredibly frustrating when you're just excited to get your art supplies and instead you're stuck chasing down tracking numbers and sending emails into the void. You've spent your money and your time, and you deserve a response.
Best ways to complain to Grabie
Getting in touch with Grabie can feel like a mission. They don't make it easy, and you won't find a phone number to call. Your options are limited, so you have to make your one shot count.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
support@grabie.cc |
This is their main, and pretty much only, official channel for complaints. Use it for everything from order issues to refunds. | |
| Social Media | Instagram or Facebook Comments | For public complaints. If your emails are being ignored, a public comment can sometimes get their attention faster. |
⏱️ Estimated Response Times from Grabie After Complaining
Honestly, patience is not a virtue here, it's a requirement.
| Method | Expected Wait Time |
|---|---|
| 24-72 hours (officially), but users report waiting over a week for a non-automated response. | |
| Social Media | Varies. Could be a few hours, could be never. |
🔍 Tips to Get a Quicker Response from a Complaint
- Be super specific in your first email. Include your order number, the date you ordered, and exactly what's wrong.
- Attach pictures. If your product is damaged or not what you ordered, photo evidence is your best friend.
- Use a clear, direct subject line like "Urgent Issue with Order #12345 - Refund Required."
- Follow up every 48-72 hours. Don't let your email get buried.
How to Escalate Your Complaint
If Grabie is giving you the silent treatment, it's time to go over their head. Don't just give up.
Better Business Bureau (BBB)
Filing a complaint with the BBB is free and gets your issue on a public record. Companies often respond to these to protect their rating. It's not a court, so they can't force a refund, but the public pressure often works. Filing with the BBB can feel like shouting into the void, but Grabie will get a formal notification, and that often gets the ball rolling when emails have failed.
Credit Card Chargeback
This is your strongest move. If you paid by credit card and the company failed to deliver the goods or sent you something defective, you can dispute the charge with your bank. Call the number on the back of your card and tell them you want to file a chargeback. You'll need to have your evidence ready (like your unanswered emails to Grabie). This process usually favors the consumer, but make sure you've tried to resolve it with Grabie first.
Email Template to Complain to Grabie
Subject: Formal Complaint: Unresolved Issue with Order #[Your Order Number]
Hi team,
I'm writing again to resolve an issue with my order #[Your Order Number]. I first contacted your support team on [Date], but my problem remains unsolved.
On [Date of Purchase], I ordered [Product Name(s)]. The items I received were not as described and of poor quality, which is incredibly disappointing after the long wait for shipping. Frankly, having to track this down and spend my time on it has been very frustrating.
To resolve this, I need you to issue a full refund of [Amount] to my original payment method. I have attached photos of the items for your review.
Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
- Reference FTC Rules. A user on a forum mentioned they got a surprisingly fast response after they cited the FTC's "Mail, Internet, or Telephone Order Merchandise Rule" in an email about an order that was over a month late. It shows you're serious.
- Keep a Log. Write down every time you email them and what they said (if anything). Having a clear timeline is powerful if you need to escalate to your bank or the BBB.
- Use Public Socials as a Last Resort. Don't start by blasting them. But if your emails are ignored for over a week, a polite but firm public comment on a recent Instagram post asking them to check their support emails regarding your order number can work wonders. Weirdly, this seems to get a response faster than their actual support channel.
Let Pine AI Help Raise the Complaint to Grabie
Tired of sending emails to support@grabie.cc and only getting an automated reply back? It's exhausting. You've already spent your money, you shouldn't have to spend your sanity just trying to get a simple answer about a missing package or a broken product. Sound familiar? Pine AI can take over the frustrating back-and-forth for you. We handle the persistent follow-ups and navigate the pushback so you don't have to. No more checking your inbox every five minutes or wondering if you'll ever hear back. A total time-saver.
Frequently Asked Questions about Grabie Complaint Filing
What if Grabie doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Grabie?
Is this the right phone number to contact Grabie?
What's the easiest way to cancel a subscription with Grabie?
Other ways that I can contact the Grabie?
Are Grabie's products really as good as the ads?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
