Complain About Forged4X4 - learn how to file a complaint

Honestly, expecting a quick reply is setting yourself up for disappointment. It's the biggest complaint people have.

• Be painfully specific in your first email. Include your order number, dates, and exactly what's wrong.
• Follow up every 3-4 business days. Don't let your email get buried.
• Mention that your next step will be a BBB complaint or a credit card chargeback. Sometimes that gets their attention.
• Take screenshots of everything. Your order, your emails, everything.

If your emails are being ignored, it's time to escalate. Don't just keep waiting.

Better Business Bureau (BBB)

The BBB will forward your complaint to Forged4X4 and ask for a response, usually within 14 days. This process is formal and creates a public record of your issue, which companies hate. BBB works, but prepare to wait. Forged4X4 often takes a while to respond even to them, but they do have to eventually.

File a Chargeback

This is often the most effective tool. Contact your credit card company or bank and explain that you paid for goods you never received or that were not as described. They will investigate and can reverse the charge. You typically have 60-120 days from the transaction date to do this. You must have tried to resolve it with the merchant first, so keep copies of your emails.

Utah Division of Consumer Protection

Since Forged4X4 is based in Utah, you can file a complaint with the state's consumer protection agency. This is a serious step that can trigger a government investigation if they receive enough similar complaints.

Subject: Formal Complaint Regarding Order #[Your Order Number] - Final Attempt

To Whom It May Concern,

I am writing again to resolve an issue with my order, #[Your Order Number], placed on [[Date]]. This is my third attempt to get help with this, and my patience is gone.

Despite my previous emails on [[Date(s) of previous contact]], my problem remains unsolved. I either have not received my items, or the [[Specific item]] I received is defective and not what I paid for. Frankly, having to chase this down and waste my time on something that should have been handled correctly from the start has been incredibly frustrating.

To resolve this, I require you to [[e.g., ship the correct items immediately and provide a tracking number / issue a full refund of $Amount to my original payment method]].

Please be aware that if I do not receive a satisfactory response and a resolution within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Account #, if applicable]]

Pro Tips for Making Your Complaint Heard

• Use the word "Chargeback" in your email subject line. This can sometimes get your email flagged for a faster response by payment departments.
• Keep a log. Write down the date and time of every email you send. It feels silly, but it's crucial evidence for a chargeback claim.
• Post on their most recent Instagram photo. Don't just send a DM. Comment publicly on their latest post with your order number and a brief, polite summary of the problem. It's harder for them to ignore.
• One Reddit user said they got a response only after filing a BBB complaint. They mentioned that Forged4X4 suddenly emailed them the day after the BBB case was opened. It shouldn't have to get to that point, but it's a proven tactic.

Tired of sending emails into the black hole at Forged4X4? It's exhausting. You follow up, you get nothing back, and you start to wonder if you'll ever see your money or your stuff again. Sound familiar? It's a common story on their BBB page. Instead of spending your energy chasing a company that doesn't seem to care, let Pine AI handle the persistent follow-up for you. We send the emails, track the responses, and manage the whole annoying process so you don't have to. No more checking your inbox a dozen times a day. It just gets done.