Faith Box has an 'F' rating from the Better Business Bureau. Seriously, it's a disaster. The BBB has processed 101 complaints against them in the last three years alone, which is just wild for a subscription box service. It's not just a few isolated incidents. There's a clear pattern of unresolved issues. The most common complaints flagged by customers are about delivery issues and major billing problems, with many people getting charged for boxes that never arrive. If you're at your wit's end, you are definitely not alone in this. Official site: Visit Faith Box
Best ways to complain to Faith Box
Getting in touch with Faith Box can feel like shouting into the void. They don't make it easy, but here are the official channels. Be prepared to be persistent.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
support@faithbox.com |
Best for creating a paper trail of your complaint. You'll need this evidence if you have to escalate. | |
| Social Media | Facebook or Instagram | Use this for public pressure. A comment on a recent post asking about your order can sometimes get a faster response. |
⏱️ Estimated Response Times from Faith Box After Complaining
Days to never, if we're being honest. Based on customer complaints, waiting is the main event.
| Method | Expected Wait Time |
|---|---|
| 3-7 business days (or longer, many users report no response at all) |
🔍 Tips to Get a Quicker Response from a Complaint
- Use a clear, direct subject line like "Urgent: Missing Order #12345" to get noticed.
- Include all your details upfront: full name, order number, and the email associated with your account.
- Follow up every 48-72 hours. Don't let your email get buried.
How to Escalate Your Complaint
If Faith Box is ignoring your emails, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). The BBB will forward your complaint to Faith Box and ask for a formal response. Filing with the BBB often gets a response, but don't expect an overnight miracle. It's a process. They typically give the business about 14 days to reply. You can also initiate a chargeback with your credit card company or bank for goods or services not received. This is often the most effective way to get your money back when a company is unresponsive.
Email Template to Complain to Faith Box
Subject: Urgent: Formal Complaint Regarding Order #[[Your Order #]] / Account [[Your Account Email]]
To Whom It May Concern,
I am writing again to resolve an issue with my Faith Box subscription. This is my second attempt to contact you about this problem.
On [[Date]], I was charged [[$Amount]] for my [[Month]] box, but it has never arrived. The tracking information, if any was provided, shows no movement, and it is now well past the expected delivery window. Frankly, the time I've spent chasing this down and the lack of communication from your side has been incredibly frustrating.
To resolve this, I need you to either ship my box immediately with expedited shipping and provide a valid tracking number, or issue a full refund of [[$Amount]] to my original payment method.
If I do not receive a response and a clear resolution within 3 business days, please be aware that my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank for services not rendered.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use 'Formal Complaint' and 'Response Required' in your email subject line. This can sometimes get your message routed to a different inbox than the general support queue.
- Always ask for a written confirmation. If they promise a refund or a shipment, get it in writing. An email confirmation is evidence.
- Take screenshots of everything. One user on the BBB site mentioned their cancellation confirmation mysteriously vanished from their account history right before they were charged again. Document your entire journey.
- Mention the BBB in your first email. Sometimes, just showing you know your escalation options is enough to get them to take your complaint seriously from the start.
Let Pine AI Help Raise the Complaint to Faith Box
Tired of sending emails to support@faithbox.com and only hearing crickets back? It's a common story. So many users on the BBB and other forums talk about sending message after message with no reply. Sound familiar? Pine AI handles the persistent follow-ups for you. We'll keep pinging them based on their expected response times, so you don't have to. No more setting calendar reminders to chase them down or wondering if your email went into a black hole. Seriously. Let our AI handle the annoying parts so you can get on with your life.
Frequently Asked Questions about Faith Box Complaint Filing
What if Faith Box doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Faith Box?
Is this the right phone number to contact Faith Box?
What's the easiest way to cancel a subscription with Faith Box?
Other ways that I can contact the Faith Box?
Why was my subscription renewed after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
