Complain About FairHope Notes - learn how to file a complaint

Best ways to complain to FairHope Notes

Good luck, you'll need it. Here are their official times, but take them with a grain of salt.

🔍 Tips to Get a Quicker Response from a Complaint

• Submit your support tickets early on a weekday morning, not on a Friday afternoon.
• Use their official support portal instead of a general email for better tracking.
• Have your account email and any relevant invoice numbers ready to go.
• Mention the exact version of the app and your device (e.g., iOS 17.5, FairHope v3.2). It stops them from asking the basic questions.

How to Escalate Your Complaint

If FairHope Notes is giving you the silent treatment, it's time to go over their heads. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. The BBB process is slow, but sometimes just filing the complaint gets their attention because it's public. You can file online at BBB.org. You'll need to provide all your documentation, like emails and ticket numbers.

Another option for billing issues is to contact your state's Attorney General's office, which handles consumer protection. Remember, for most of these agencies, you need to show that you tried to resolve the issue with the company first. So, keep those support ticket numbers handy.

Email Template to Complain to FairHope Notes

Subject: Formal Complaint: Unresolved Billing Error on Account [[Your Account Email/ID]]

To Whom It May Concern,

I am writing for the third time to resolve a billing error on my account. Despite contacting support on [[Date of first contact]], my problem remains unsolved.

On [[Date of charge]], I was incorrectly charged [[$Amount]] for my subscription. My account is supposed to be on the legacy 'Pro' plan, and this charge is not authorized. Frankly, the amount of time I've wasted chasing this down is incredibly frustrating.

To fix this, I require an immediate refund of [[$Amount]] and written confirmation that my account billing has been corrected to prevent this from happening again.

Please be aware that if this is not resolved within 3 business days, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your attention to this matter.

[[Your Name]] Account ID: [[Your Account ID]]

Additional Helpful Tips to get Your Complaint Resolved

• Use a clear subject line. When you reply to their emails, change the subject to something like 'Ticket #12345 - Still Unresolved, Second Follow-Up'.
• Ask for escalation immediately. In your first message, include a sentence like, 'If this cannot be resolved by the first-line support agent, please escalate this ticket to a manager.'
• Screenshot everything. The error message, your chat with support, the confirmation email. Weirdly, I had to refresh the page twice before my cancellation confirmation even showed up. You need proof.
• Go public. A polite but firm tweet tagging their official account with your ticket number can sometimes work miracles. One user on Reddit said this was the only thing that got them a response after a week of silence.

Tired of getting that automated 'We've received your request' email from FairHope Notes and then... nothing? Sound familiar? It's exhausting. You're just trying to get a straight answer or a refund, not a part-time job managing a support ticket.

This is where Pine AI comes in. It handles the persistent follow-ups for you. No more setting calendar reminders to chase them down or re-explaining your issue for the fourth time. Pine AI deals with the back-and-forth so you can move on with your life. No joke. It just gets it done.