Complain About CoraCreaCrafts - learn how to file a complaint

It's tough to get a hold of a real person, but here are the official channels. Your best bet is often social media, where the public pressure can work in your favor.

Immediate to 3 days, but honestly, 'immediate' just means you get an automated 'we got your message' email.

• Call out your order number in the very first sentence.
• Use their social media DMs, not just email. It seems to be monitored more closely.
• Have all your details ready to go, like your account email, order number, and the date you were charged.
• Keep your message short and to the point. They seem to ignore long, rambling emails.

If CoraCreaCrafts is ignoring you, it's time to escalate. Your best option for an e-commerce or subscription box company in the US is the Better Business Bureau (BBB).

How the Better Business Bureau (BBB) Works

You can file a complaint for free on the BBB website. You'll describe the problem and what you want as a resolution (like a refund). The BBB then forwards this complaint to a contact at CoraCreaCrafts, who is expected to respond formally through the BBB platform. Most companies respond to avoid a negative mark on their public profile.

Just a heads up, the BBB process works, but prepare to wait. CoraCreaCrafts usually takes the full 14 days allowed to even acknowledge the complaint. You must have tried to contact them directly first, so make sure you have proof, like an email you sent.

Email Template

Subject: Formal Complaint: Unresolved Issue with Order #[[Order #]]

To Whom It May Concern,

I am writing for the third time to resolve an issue with my order, #[[Order #]], associated with my account under the email [[Account Email]].

My latest craft box, which arrived on [[Date of Arrival]], was missing half of the advertised items. Furthermore, the materials that were included were cheap plastic beads, not the semi-precious stones shown in the product photos. This has completely ruined my project and, frankly, has been an incredibly frustrating waste of my time and money.

To resolve this, I require a full refund of [[$Amount]] for this month's box to be processed immediately.

If I do not receive confirmation of this refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that have worked for other frustrated customers.

• Use the word 'Chargeback' in your subject line. This can sometimes trigger an alert in their support system and get your email routed to a higher-priority queue.
• DM them on Instagram. A user on a craft forum said they got a response in an hour by sending a public comment saying, 'Check your DMs about my missing order!' It creates public pressure.
• Request a complaint reference number. Even if they don't have a formal system, asking for one shows you're serious and are documenting everything. Weirdly, this sometimes makes them take you more seriously.
• Keep it factual. Stick to dates, order numbers, and what was promised versus what was delivered. Emotional rants are easy to ignore.

Tired of writing angry emails to CoraCreaCrafts that just go into a black hole? It's exhausting. You follow all the rules, send all the details, and get nothing but silence or a generic, unhelpful reply two weeks later. Sound familiar?

Let Pine AI handle it for you. Our AI sends the complaint, follows up persistently, and handles the frustrating back-and-forth so you don't have to. No more refreshing your inbox or wondering if you're being ignored. It just gets the job done while you focus on more important things. Like finding a craft company that actually delivers.