Another melted chocolate bar from Endorfin Foods? Seriously. You pay a premium for craft chocolate, and it arrives looking like a sad, brown puddle. While their official BBB page shows zero complaints in the last three years, which is honestly surprising, forums and social media tell a different story. People are getting frustrated with inconsistent shipping and products arriving in less than perfect condition. It's not just about the money; it's the disappointment of waiting for a special treat only to have it ruined. When you try to reach out, getting a straight answer can feel impossible. Common complaints often point to shipping issues and problems with product quality upon arrival. Visit Endorfin Foods
Best ways to complain to Endorfin Foods
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| hello@endorfinfoods.com | Best for detailed complaints where you need to attach photos of damaged products. | |
| Social Media | Instagram or Facebook | Use for public complaints if you're not getting a response via email. Public visibility can sometimes speed things up. |
⏱️ Estimated Response Times from Endorfin Foods After Complaining
Patience is a virtue, especially when you're waiting for an email response about melted chocolate.
| Method | Expected Wait Time |
|---|---|
| 24-72 Hours | |
| Social Media DM | 12-48 Hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Include your order number in the subject line.
- Attach clear photos of the damaged product and packaging.
- Be polite but firm in your email, and state clearly what you want (a refund or replacement).
How to Escalate Your Complaint
If your emails are going into a black hole, it's time to escalate. Your first stop should be filing a formal complaint with the Better Business Bureau (BBB). It's a formal process and companies generally don't like having unresolved complaints on their record. Filing with the BBB gets their attention, but be prepared to wait a bit. A credit card chargeback is often faster if you have clear evidence like photos of a melted or damaged product. Just call your bank and explain the situation. This usually forces the merchant to respond quickly to avoid losing the funds.
Email Template to Complain to Endorfin Foods
Subject: Formal Complaint Regarding Order #[Your Order Number] - Damaged Product
I'm writing to you again about my recent order, as my initial attempt to resolve this has not been addressed.
My order, which I received on [[Date]], arrived completely melted and inedible. Frankly, it's incredibly disappointing to pay a premium for your products and have them arrive in this state, especially after looking forward to it.
To resolve this, I require a full refund of [[$Amount]] for the damaged items. I have attached photos of the product as it arrived for your reference.
If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to initiate a chargeback with my bank.
Thank you for your prompt attention to this matter.
Additional Helpful Tips to get Your Complaint Resolved
- Use a super clear email subject line. Something like 'Melted Product - Order #12345' gets straight to the point.
- Mention you're a long-time customer (if you are). It shouldn't matter, but sometimes it helps get you past the standard replies.
- Escalate publicly if needed. A Reddit user mentioned they got a faster response by tagging Endorfin Foods in an Instagram story with a picture of the damaged product. A bit aggressive, but it seems to work when you're being ignored.
Let Pine AI Help Raise the Complaint to Endorfin Foods
Tired of drafting the perfect 'my fancy chocolate is ruined' email only to get an automated reply? Sound familiar? It's exhausting. Instead of refreshing your inbox waiting for a human to care, let Pine AI handle it. We'll draft the complaint, follow up, and manage the back and forth so you don't have to. No more wondering if your email disappeared into the void. Seriously, it just saves you the headache.
Frequently Asked Questions about Endorfin Foods Complaint Filing
What if Endorfin Foods doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Endorfin Foods?
Is this the right phone number to contact Endorfin Foods?
What's the easiest way to cancel a subscription with Endorfin Foods?
Other ways that I can contact the Endorfin Foods?
Why is my chocolate 'gritty' or 'chalky'?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
