Complain About Daily High Club - learn how to file a complaint

Best ways to complain to Daily High Club

Honestly, you're going to be waiting a bit. Patience is key here.

🔍 Tips to Get a Quicker Response from a Complaint

• Use a clear and direct email subject line like "Urgent: Issue with Order #[Your Order Number]".
• Include your order number, full name, and shipping address in your very first message.
• Attach screenshots or photos of the issue (e.g., damaged items, wrong products) to avoid back-and-forth questions.

How to Escalate Your Complaint

If Daily High Club is ignoring you, it's time to escalate. Your two best options are the Better Business Bureau (BBB) and your credit card company.

• Better Business Bureau (BBB): Filing a complaint on the BBB website is free and surprisingly effective. The BBB forwards your complaint to Daily High Club, and the company is expected to respond publicly. Given their 'F' rating, they get a lot of these, but it often forces them to reply. BBB works, but prepare to wait. It can take a couple of weeks to get a resolution.

• Credit Card Chargeback: If you paid for something you never received or that was not as described, you can file a chargeback. Contact your bank or credit card provider and explain the situation. This must be your last resort, as it directly disputes the charge. Make sure you have evidence (like your unanswered emails) to support your claim.

Email Template to Complain to Daily High Club

Subject: Urgent: Unresolved Issue with Order #[Your Order Number]

Hi there,

I'm writing again because my previous attempts to contact support about my order have gone unanswered.

My box from [Date of Order] never arrived, and the tracking information hasn't updated in weeks. Frankly, having to chase this down is the opposite of the relaxed experience you advertise, and it has been very frustrating.

To fix this, I need you to either ship a replacement box immediately with express shipping or issue a full refund of [Amount] to my account.

If I don't get a confirmation of a shipment or refund within 48 hours, my next step will be to file a chargeback and a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

Additional Helpful Tips to get Your Complaint Resolved

• Mention Social Proof: Casually mention in your email that you plan to share your experience on platforms like Reddit's /r/subscriptionboxes or Trustpilot. Sometimes the threat of public feedback can motivate a faster response.
• Keep It All in One Thread: When you email, reply to the same email chain every time. This keeps all the context in one place for any support agent who might eventually pick it up.
• Be Annoyingly Persistent: Don't just send one email and give up. Send a follow-up every 48-72 hours. A user on BBB mentioned they only got a refund after their fourth follow-up email.

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