Craftsy has an 'F' rating from the Better Business Bureau. Seriously. They've racked up over 1,000 complaints in the last three years alone, and it's not just the BBB. Their Trustpilot score is a dismal 2.1 stars. If you're here, you're probably dealing with the same headaches everyone else is, like surprise billing charges for auto-renewals you never agreed to or customer service that just doesn't respond. It's incredibly frustrating when a company that's supposed to be about creativity makes it so difficult to solve simple problems. You've tried being patient, but your limit has been reached.
How to Complain About Craftsy
Best ways to complain to Craftsy
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Email / Contact Form | craftsy@program-director.net or via their website's contact form. Available 24/7, but responses are not. | This is their main official channel. Use it to create a paper trail for your complaint. Be very detailed. |
| Public Social Media | Post on their public Facebook page. | For when you're being ignored. Companies often respond faster to public complaints to protect their image. |
⏱️ Estimated Response Times from Craftsy After Complaining
Good luck, you'll need it. Getting a quick response is not their strong suit.
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 3-7 business days (if you're lucky) |
| Social Media | 1-3 days |
🔍 Tips to Get a Quicker Response from a Complaint
- Use a clear and direct email subject line (e.g., "Formal Complaint: Incorrect Billing on Account [Your Account #]").
- Include all your details upfront: account number, email, dates, and amounts.
- Attach screenshots of the problem, like the incorrect charge on your bank statement.
- Keep your message firm but polite. Don't give them an excuse to dismiss you.
How to Escalate Your Complaint
If Craftsy is giving you the silent treatment, it's time to go over their heads. Your first stop should be the Better Business Bureau (BBB). Filing a complaint there is free and gets their attention because it publicly affects their rating. Be prepared to wait, though, the BBB process isn't instant. Another powerful move is a credit card chargeback. Contact your bank or credit card company and dispute the charge. Explain that you tried to resolve it with Craftsy first. This often works, especially for services not rendered or unauthorized renewals.
Email Template to Complain to Craftsy
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]
I am writing again to resolve an incorrect charge on my account. Despite contacting support on [[Date]], my problem remains unsolved.
On [[Date of Charge]], I was charged [[$Amount]] for a subscription renewal that I had already cancelled. Frankly, having to chase this down and spend my time proving I cancelled has been incredibly frustrating. This seems to be a very common issue with your service.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my subscription is cancelled and my billing information has been removed from your system.
Please be aware that if this isn't resolved within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Here are a few extra tips that seem to work when dealing with them.
- Use the phrase 'Formal Complaint' in your subject line. One user on a forum said this was the only way they got a non-automated response.
- Request written confirmation for everything. If they promise a refund or cancellation, ask them to send an email confirming it. No email means it didn't happen.
- Tag them on social media with your complaint reference number. It creates public pressure and a timeline they can't ignore. Weirdly, this seems more effective than just sending another email.
Let Pine AI Help Raise the Complaint to Craftsy
Tired of sending emails into the Craftsy void and getting nothing back but an automated ticket number? Sound familiar? It's exhausting trying to fight a company that seems designed to ignore you. Instead of re-writing the same angry email for the third time, let Pine AI handle it. We take over the persistent follow-ups and deal with the corporate pushback so you don't have to. No more checking your inbox obsessively or wondering if you'll ever see your money again. Seriously, let us take back your time and sanity.
Frequently Asked Questions about Craftsy Complaint Filing
What if Craftsy doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Craftsy?
Is this the right phone number to contact Craftsy?
What's the easiest way to cancel a subscription with Craftsy?
Other ways that I can contact the Craftsy?
Why was I charged again after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
