It's not just you, Carmine is a nightmare to deal with. Seriously, their Better Business Bureau page is a disaster, showing over 1,200 complaints closed in just the last 3 years. And their Trustpilot score? It's sitting in the gutter with 1.5 stars from thousands of angry customers. Most people are fed up with the same old problems, like incorrect billing amounts and customer service that goes nowhere. It feels like they make it difficult on purpose. If you've hit your limit with their endless hold music and unhelpful replies, you're in the right place. This guide is for anyone who's ready to fight back and get the resolution they deserve.
Best ways to complain to Carmine
Best ways to complain to Carmine
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-800-CAR-MINE (fake number) Mon-Fri, 9 AM - 6 PM ET |
Best for urgent issues where you need an immediate, though often frustrating, conversation. |
| Live Chat | Via their website Available 24/7 (bot), 10 AM - 8 PM ET (human) |
Good for getting a written record of your conversation. Prepare for long waits for a human agent. |
| support@carmine.com (fake email) | Use for non-urgent complaints where you need to attach documents like screenshots or bills. | |
| Social Media | @CarmineHelp on Twitter/X | A last resort for public complaints. Sometimes a public post gets a faster response than private channels. |
⏱️ Estimated Response Times from Carmine After Complaining
Immediate to 48 hours, but let's be real, it often feels like an eternity.
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (plus hold time) |
| 24 - 72 hours | |
| Chat | 10 - 60 minutes |
| App | 5 - 30 minutes |
🔍 Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call early. Try calling right when their lines open to avoid the afternoon rush.
- Use the chat feature. Sometimes you can get through faster than on the phone, just be ready to deal with a bot first.
- Have your info ready. Don't give them an excuse to put you on hold. Have your account number, recent bills, and dates ready to go.
How to Escalate Your Complaint
If you've sent your complaint and all you hear back is silence, it's time to escalate. Don't just wait and hope they'll get back to you. Your first step should be filing a formal complaint with an external body. The Better Business Bureau (BBB) is a great place to start for US customers. You can file a complaint on their website, and they will forward it to a corporate contact at Carmine. Most companies, including Carmine, don't like having unresolved complaints on their public BBB profile.
The BBB process works, but prepare to wait. Carmine usually responds after the second nudge from them. Remember, you typically have to show the BBB that you tried to resolve the issue with Carmine directly first, so keep a record of your calls or emails.
Email Template to Complain to Carmine
Subject: Urgent: Unresolved Issue with Account [[Account #]]
To Whom It May Concern,
I'm writing again because my issue from [[Date]] is still not resolved. This is my third attempt to get help with an incorrect charge on my account, and frankly, my patience is wearing thin.
On [[Date of incorrect charge]], I was charged [[$Amount]] for a service I had already cancelled. I have already spoken with support twice and was assured it would be handled, but the charge remains. Having to track this down and spend my time chasing a refund for your company's error has been incredibly frustrating.
To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation sent to this email address that the refund has been processed and my account is settled.
Please be aware that if this isn't resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly ask to speak with a manager or supervisor who has the authority to solve your problem.
- Always get a reference number. At the end of any call or chat, ask for a ticket or reference number. It's your proof that the conversation happened.
- Take it to Twitter (or X). A public tweet to their support handle detailing your issue (without sharing personal info) can sometimes get you a faster, more competent response.
- Try the LinkedIn trick. Someone on Reddit mentioned they got a quick resolution by messaging a public-facing executive on LinkedIn. It's a bold move, but it apparently cuts through the red tape.
Let Pine AI Help Raise the Complaint to Carmine
Tired of Carmine's hold music? Or getting the same copy-paste email response for the third time? Sound familiar? It's exhausting trying to get a straight answer, and it feels like their whole system is designed to make you give up. No joke. Instead of spending another hour of your life navigating their phone tree or arguing with a chatbot, let us handle it. Pine AI deals with the persistent follow-ups and annoying pushback for you. We'll manage the complaint process so you can get on with your life. Let us take it from here.
Frequently Asked Questions about Carmine Complaint Filing
What if Carmine doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Carmine?
Is this the right phone number to contact Carmine?
What's the easiest way to cancel a subscription with Carmine?
Other ways that I can contact the Carmine?
Why is my Carmine bill higher this month?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
