Complain About Beckett - learn how to file a complaint

Trying to get a straight answer from Beckett can feel impossible. Here are the official channels, but you'll need patience. A lot of it.

Honestly, it feels like forever. Don't hold your breath waiting by the phone.

• Call Early: Try calling the second they open in the morning (Central Time).
• Be Specific: Use your submission number or account ID in every single communication.
• Email the Right Department: Don't use the general email for a grading question. It'll just get lost. Use grading@beckett.com directly.
• Keep it Short: Get straight to the point. No long stories. Just facts, dates, and what you want.

If Beckett is ignoring you, it's time to go public. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. You file your complaint online, they forward it to Beckett, and Beckett is pressured to respond publicly. It's not a court, so they can't force a refund, but companies hate having unresolved complaints on their record. The process can take a few weeks. Beckett usually responds to BBB complaints, but prepare to wait. You have to try resolving it with them first before the BBB will step in.

Subject: Formal Complaint Regarding Submission #[Your Submission #] / Order #[Your Order #]

To Whom It May Concern,

I'm writing again to resolve an issue with my submission, #[Your Submission #], which I sent on [[Date]]. This is my second attempt to get an update, as my previous email on [[Date of previous contact]] has gone unanswered.

The original estimated turnaround time has long passed, and the online tracker shows no movement. Frankly, the lack of communication for an item of this value is unacceptable and has caused significant stress.

To resolve this, I need an immediate and accurate update on the status of my submission and a realistic date for when I can expect it back. If it has been lost, I require immediate information on the process for an insurance claim.

If I do not receive a substantive response within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Account Number]]

• Use the Submission Number Everywhere: Put your submission or order number in the subject line of every email. It's the only thing that seems to get their attention.
• Ask for a Supervisor Immediately: If you get someone on the phone and they give you the runaround, politely but firmly ask to speak to a manager or supervisor. Don't waste time with the first line of support.
• Reference Forum Complaints: One user on a collectibles forum mentioned they got a response after emailing and saying, "I see dozens of others on the Blowout Cards forum with the same issue." Sometimes showing you know you're not alone can help.
• Request Written Confirmation: If they promise you something on the phone, ask them to send a confirmation email while you're still on the line. Don't hang up without it.

Tired of waiting weeks for an email reply about that card you sent in months ago? Or trying to figure out why your subscription renewed? Sound familiar? The endless hold music, the generic email responses, the feeling that your complaint went into a black hole. It's exhausting. Pine AI can handle it. We'll chase them down, manage the back-and-forth, and persist until we get an answer. No more wasting your time refreshing your email or dialing their number for the tenth time. Let us deal with the headache.