Complain About Barrel & Blade - learn how to file a complaint

Best ways to complain to Barrel & Blade

Honestly, getting a response feels like a lottery. Good luck.

🔍 Tips to Get a Quicker Response from a Complaint

• Call them first thing in the morning, right when they supposedly open.
• Keep your emails short and to the point. Subject line: "Urgent Issue: Order #12345".
• Have your account number, order details, and dates ready before you contact them.
• Mention you've documented everything. It sometimes lights a fire under them.

How to Escalate Your Complaint

If Barrel & Blade is giving you the silent treatment, it's time to go over their heads. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's free, and companies like this often respond to the BBB to protect their (already terrible) rating. You just fill out a form on the BBB website detailing your issue and what you want. BBB works, but prepare to wait. Barrel & Blade might take a couple of weeks to respond even then.

Another powerful move is a credit card chargeback. If you paid for something you never received or they keep billing you after you tried to cancel, call your credit card company. Explain the situation and tell them you want to dispute the charge. This hits them directly in their wallet.

Subject: Formal Complaint Regarding Account [[Account #]] / Order [[Order #]]

I am writing again to resolve an issue with my account.

Despite my previous attempt to contact you on [[Date]], my problem remains unsolved. On [[Date of incident]], [[briefly and clearly describe the problem, e.g., I was incorrectly charged $XX.XX for a subscription I had already cancelled, or I never received my shipment for order #XXXXX]].

Frankly, the amount of time I've had to spend chasing this down has been incredibly frustrating.

To resolve this, I require you to [[state your desired resolution, e.g., process a full refund for $XX.XX immediately, confirm my subscription is cancelled and will not be billed again, ship my missing order]].

Please provide written confirmation that this has been handled within 3 business days. If I do not receive a satisfactory response, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use the word "Chargeback". Mentioning that you plan to dispute the charge with your credit card company can often get you escalated to someone who can actually help.
• Keep a log. Write down the date, time, and name of anyone you speak to (if you can get someone on the phone). It's useful for escalations.
• Go public. Post a polite but firm comment on their most recent Facebook or Instagram post. One user on Trustpilot said this was the only way they finally got a cancellation confirmation.
• Request a supervisor immediately. If you get a generic, unhelpful response, don't argue. Just reply with, "Please escalate this ticket to a supervisor."

Tired of sending emails into a black hole at Barrel & Blade? Sound familiar? It's exhausting, and honestly, a total waste of your time. People on the BBB and Trustpilot are constantly saying the same thing: you can't reach a human and they never reply. That's where Pine AI comes in. We handle the whole frustrating process for you. No sitting on hold, no typing up angry emails that get ignored. We'll manage the complaint and push for the resolution you deserve. Think of it as your personal, persistent assistant who won't take no for an answer. No joke.