Artza has an 'F' rating from the Better Business Bureau. Seriously. It's not just a bad day, their BBB page shows a clear pattern of complaints, with 31 filed in the last three years alone. Most people are fed up with the same things: major delivery issues and confusing billing problems. If you've sent emails that go unanswered or are tired of waiting for a box that never seems to arrive, you're not alone. It's incredibly frustrating when a company doesn't deliver on its promise. When you've exhausted your patience trying to get a straight answer, Pine AI can step in. We act as your persistent advocate, handling the repeated follow-ups and pushback for you.
Best ways to complain to Artza
Getting in touch with Artza can feel like a challenge, as they primarily rely on email and a contact form. Here are the official channels available.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
support@artza.co |
The most direct way to create a paper trail for your complaint. Best for billing disputes and non-urgent issues. | |
| Contact Form | Visit Artza's Contact Page | Essentially the same as email, but useful if you want to ensure your message is logged in their internal system. |
| Official Site | Visit Artza | For general account management and to check their official policies before you complain. |
⏱️ Estimated Response Times from Artza After Complaining
Waiting for a response can feel like an eternity, especially when you're already frustrated.
| Method | Expected Wait Time |
|---|---|
| 2-5 Business Days | |
| Chat | Not Available |
| Phone | Not Available |
| App | Not Available |
🔍 Tips to Get a Quicker Response from a Complaint
- Put your order number in the subject line. An email with the subject "Complaint about Order #ATZ12345" gets attention faster than "Help me."
- Be incredibly specific. Instead of saying "My box is late," say "My Spring 2024 box, ordered on March 5th, has not arrived as of June 1st."
- Attach screenshots. Include your order confirmation, any previous emails, or billing statements. Proof is hard to ignore.
How to Escalate Your Complaint
If your emails are being ignored, it's time to escalate. Don't just give up. Your first and most effective step is to file a formal complaint with an external body. The BBB works, but prepare to wait. Artza usually responds after a complaint is officially logged there.
Better Business Bureau (BBB)
The BBB is a non-profit organization that helps resolve disputes between businesses and customers. Filing a complaint is free and done online. Artza, like many companies, monitors its BBB profile and often responds to formal complaints to protect its rating (even though theirs is already an F). You'll need to provide details of your complaint and the resolution you're seeking. The business is then given a chance to respond.
Credit Card Chargeback
If you paid by credit card for a product you never received or were billed incorrectly, you can initiate a chargeback. Contact your credit card company and explain the situation. They will investigate the claim. This is often the fastest way to get your money back, but it should be used after you've made a reasonable attempt to resolve the issue with Artza first.
Email Template to Complain to Artza
Here is a template designed to get a clear response. It's polite, firm, and shows you're serious.
Subject: Formal Complaint Regarding Order #[Your Order Number] - Resolution Required
Dear Artza Support Team,
I am writing again to resolve an issue with my account, #[Your Account Number]. Despite contacting support on [Date of first contact], my problem remains unsolved, and frankly, my patience is wearing thin.
On [Date of incident], my order #[Your Order Number] was supposed to ship. It is now [Current Date], and I have not received the items or any meaningful update on its status. Having to constantly track this and spend my time chasing information has been incredibly frustrating and has ruined the experience for me.
To resolve this, I require an immediate and full refund of [Amount Paid] to my original payment method. I am no longer interested in waiting for the product.
Please be aware that if I do not receive a satisfactory response and confirmation of my refund within three business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
Use 'Magic Words' in Your Follow-Up
If your first email gets a generic response or none at all, mention "BBB complaint" or "credit card chargeback" in your follow-up. These phrases often get your email escalated to someone with more authority.
Screenshot Everything
Keep a visual record of your order confirmation, their shipping promises, and every email you send. If you have to escalate, this documentation is your best weapon.
Check Reddit for Tactics
Sometimes users on forums like Reddit share specific email addresses or tactics that worked for them. One user mentioned they only got a response after replying to their original order confirmation email instead of starting a new support ticket.
Let Pine AI Help Raise the Complaint to Artza
Tired of sending emails into the void at Artza? It's a common story on their BBB page. People wait weeks for a reply, only to get a generic response that doesn't solve anything. Sound familiar? Instead of setting calendar reminders to follow up every three days, let Pine AI handle it. We send the persistent, polite follow-ups on your behalf, making sure your complaint doesn't get buried or ignored. No more checking your inbox obsessively. We do the annoying part so you can get on with your life. It saves your sanity.
Frequently Asked Questions about Artza Complaint Filing
What if Artza doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Artza?
Is this the right phone number to contact Artza?
What's the easiest way to cancel a subscription with Artza?
Other ways that I can contact the Artza?
Are the shipping delays really that bad?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
