Complain About ArtSnacks - learn how to file a complaint

When you're fed up, sending a strongly worded message is your first move. Since they make it hard to find a phone number, you'll have to rely on written communication. Here are the official channels and why you might choose one over the other.

They say 1 to 2 business days, but honestly, users report it can feel like an eternity.

• Include your order number and name in the email subject line.
• Attach clear photos of the issue (e.g., damaged item, wrong product) in your very first message.
• Keep your tone firm but polite. You're a frustrated customer, not a troll.
• If you get no response after 3 business days, send a follow up email.

If ArtSnacks is giving you the silent treatment or their response is not good enough, it's time to escalate. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a solid next step. Filing a complaint with the BBB creates a public record of your issue. Companies, even online ones, often respond to these to protect their rating. It's not a fast process, but it gets their attention when emails fail. You must show the BBB that you tried to resolve the issue with ArtSnacks first.

Initiate a Credit Card Chargeback

This is your most powerful tool, especially for issues like not receiving your box or getting items that are not as described. Contact your credit card company (or PayPal) and explain the situation. They will investigate the claim. Make sure you have your emails and order details ready as evidence. This move almost always gets a response from the merchant.

Subject: Formal Complaint: Unresolved Issue with Order #[Your Order #]

To Whom It May Concern,

I am writing again to resolve an issue with my order, #[Your Order #], which I first contacted you about on [[Date of first contact]]. My problem remains unsolved.

My subscription box arrived with [[describe the issue, e.g., the main pen was missing, a set of markers was dried out]]. As a loyal subscriber, this is incredibly disappointing. Frankly, having to track this down and spend my time chasing a resolution has been very frustrating.

To resolve this, I require you to [[state your desired outcome, e.g., ship the missing item immediately, issue a partial refund for the value of the damaged product]]. I need this to be processed within the next three business days.

Please be aware that if this issue is not resolved and confirmed via email, my next step will be to file a chargeback with my credit card company for goods not delivered as promised.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Instagram Comments, Not Just DMs. A direct message can be ignored. A public comment on their latest post or ad is visible to other customers and is much harder to sweep under the rug.
• Reference a Specific Frustration. Instead of saying "my box was bad," say "my box was missing the Copic marker that was featured this month." Specificity shows you're serious.
• Mention the Competition. One user on a forum mentioned they got a refund only after saying they were canceling to switch to ScrawlrBox. A little competitive pressure can work wonders.
• Keep a Simple Timeline. Note down when you sent emails. For example: "Contacted May 5, no reply. Followed up May 9." This is gold if you need to escalate to the BBB or your bank.

Tired of sending emails into the void at ArtSnacks support? It's a common feeling, just look at the reviews on their BBB page. You send a message, you wait, you wonder if anyone is even there. Sound familiar? Instead of refreshing your inbox for days, let Pine AI handle the annoying follow ups and persistent nudging for you. No more crafting the perfect follow up email or wondering if you sound too pushy. Our AI is designed to be the polite, but firm, squeaky wheel that gets you a response. Let us manage the complaint so you can get back to making art.