Complain About Artlist.io - learn how to file a complaint

Best ways to complain to Artlist.io

Waiting for a response can feel like an eternity, especially with a copyright claim ticking away.

🔍 Tips to Get a Quicker Response from a Complaint

• Include your Artlist account email and license certificate number in the very first message.
• For copyright claims, provide a direct link to the YouTube video in question.
• Use a clear and direct email subject line, for example: "Urgent: Copyright Claim on Licensed Track".
• Attach a screenshot of the copyright claim notice from YouTube. This proves your case immediately.

How to Escalate Your Complaint

If your first email gets an automated reply or no resolution, it's time to escalate. Don't just give up.

First, reply to the same email thread and politely ask for your case to be reviewed by a senior support specialist or manager. This keeps all your communication in one place.

If you're still ignored, especially regarding a billing dispute like an unauthorized renewal, file a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator, and companies are often motivated to resolve complaints to protect their rating. A chargeback with your credit card company is another powerful tool. It's fast, but be prepared for Artlist to potentially terminate your account. Use it as a last resort for clear billing errors.

Email Template to Complain to Artlist.io

Subject: Formal Complaint: Unresolved Copyright Claim on Account [[Your Account Email]]

To Whom It May Concern,

This is my second attempt to resolve an incorrect copyright claim on a video I published using a track licensed from your service. Despite contacting support on [[Date of first contact]], the claim from [[Name of Claimant]] remains on my video, affecting its monetization and visibility.

My account email is [[Your Account Email]], and the license certificate number is [[Your License Certificate Number]]. The video in question is located here: [[Link to your YouTube video]]. Frankly, having to repeatedly deal with this for a service I pay for has been incredibly frustrating and time consuming.

To resolve this, I require you to get this false claim removed within 48 hours and provide written confirmation that it has been done.

Please be aware that if this is not resolved promptly, my next step will be to file a formal complaint with the Better Business Bureau and dispute my recent subscription payment with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Use the Same Email Thread: Never start a new support ticket for an ongoing issue. Always reply to the existing email chain so the support agent can see the full history of your problem.
• Mention the License Agreement: A user on Reddit noted that they got a much faster response when they specifically referenced a clause from the Artlist terms of service in their email. It shows you've done your homework.
• Keep it Professional, but Firm: You can be frustrated without being rude. A calm, factual email detailing the negative impact (e.g., "This claim is holding up my client project") is often more effective than an angry rant.
• Clear Your Cache: Weirdly, some users report that clearing a song from their 'Clearlist' and re-adding it sometimes fixes the issue faster than waiting for support. Worth a try.

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