Complain About Adventure Challenge - learn how to file a complaint

If you're determined to contact them yourself, here are the official channels. Be prepared, a direct conversation is not really an option.

Honestly, getting a quick reply feels like winning the lottery.

Tired of being ignored? Try these steps to get noticed.

• Be Extremely Specific: Your first email should have everything. Your full name, order number, the date you ordered, and photos of any damage. Don't make them ask for it.
• Follow Up Politely (but Firmly): If you don't get a response in 48-72 hours, send a follow-up email. Just reply to your original message and ask for an update.
• State Your Next Step: Casually mention what you'll do if the issue isn't resolved. A simple, "If I can't get this resolved here, my next step will be to file a chargeback," can sometimes speed things up.

If Adventure Challenge is giving you the silent treatment, it's time to go over their head. Your best bet for a company like this is the Better Business Bureau (BBB).

Filing a complaint with the BBB is free and public. You submit your case on their website, and the BBB forwards it to Adventure Challenge, asking for a response. Companies often reply to BBB complaints to protect their public rating. It's not an instant fix, but it creates public accountability. Just be aware, you should always try to resolve the issue with the company directly first, as the BBB will ask if you've already done that. Filing with the BBB often gets a response, but it's not a guarantee of getting what you want.

Here is a template you can copy and paste. It's polite, firm, and shows you mean business.

Subject: Formal Complaint: Unresolved Issue with Order #[Your Order Number]

To Whom It May Concern,

I am writing again to resolve an issue with my order, #[Your Order Number], which I placed on [Date of order]. My previous attempts to get help on [Date of previous contact, if any] have not been successful.

The problem is that [Clearly and briefly explain the issue. E.g., the item arrived damaged, I received the wrong product, my order has not been delivered despite the estimated delivery date passing]. Frankly, having to spend my time tracking this down and repeatedly contacting support has been very frustrating.

To resolve this, I require you to [State your desired resolution clearly. E.g., issue a full refund of $XX.XX to my original payment method, ship the correct item immediately and provide a valid tracking number].

Please be aware that if I do not receive a confirmation that this has been resolved within 3 business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

Here are a few extra tips that can make a difference.

• Use a Super Clear Subject Line. Don't just write "Order Issue." Use something like: "URGENT: Wrong Item Shipped - Order #[Your Order Number]". It helps your email stand out.
• Always Attach Evidence. Don't just say the item was damaged, attach a clear photo. Have a screenshot of your order confirmation ready. Proof is harder to ignore than just words.
• Try a Public Callout. This is a last resort, but it can work. Some users on BBB and Reddit reported that they only got a response after they left a 1-star review on Trustpilot or commented on a recent Instagram ad. It's not subtle, but sometimes it's necessary.

Tired of refreshing your inbox waiting for a reply from Adventure Challenge support? It’s exhausting. You send an email into the void and just hope for the best. Sound familiar? Pine AI handles the annoying follow-ups for you. No more trying to figure out how to word a second or third email without sounding rude, and no more wondering if you've been completely ghosted. We keep the pressure on them so you don't have to. Seriously. Let an AI handle the headache while you do literally anything else.