If you subscribed to the Wall Street Journal through the Apple App Store, you have to cancel it through your Apple account. You can't cancel it on the WSJ website. It's a common point of confusion.
How to Cancel Wall Street Journal on iPhone (iOS)
1 Open the Settings App
Find and tap the gray Settings icon on your iPhone's home screen.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions managed through Apple.
4 Find and Cancel Wall Street Journal
Scroll through the list to find your Wall Street Journal subscription. Tap on it, then select Cancel Subscription. You'll need to confirm your choice. Your access will continue until the end of the current billing period.
How to Cancel Wall Street Journal on Android
For subscriptions made via the Google Play Store, cancellation must be handled there. The WSJ app or website won't have the option to manage a Google Play-billed subscription.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the primary hub for managing app-based subscriptions.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that appears, tap on Payments & subscriptions. Then, select Subscriptions on the next screen to see all your active services.
4 Locate and Cancel Your Subscription
Find the Wall Street Journal in your list of subscriptions and tap on it. Follow the on-screen instructions and tap Cancel subscription to finalize the process.
How to Cancel Wall Street Journal on Desktop or Laptop
This is the most common method for users who signed up directly on the WSJ website. Honestly, this is where they try hardest to keep you, so be ready to click past a few discount offers.
1 Visit the WSJ Website and Log In
Open your web browser and go to the official Wall Street Journal website. Click Log In at the top right and enter your account credentials.
2 Access the Customer Center
Once logged in, click on your name in the top-right corner to open a dropdown menu. Select Customer Center from the options.
3 Manage Your Subscription
In the Customer Center, look for a section titled 'My Account' or a link that says Manage Subscriptions. This is where your plan details are located.
4 Follow the Cancellation Prompts
Click the Cancel Subscription link. Be prepared, WSJ will likely present you with a retention offer, like a discounted rate. If you're sure you want to cancel, decline the offer and proceed with the cancellation steps until you receive a confirmation.
Cancel Wall Street Journal by Phone
If you prefer to speak with a person or the online method isn't working, you can cancel by calling customer service.
- Phone Number: 1-800-JOURNAL (1-800-568-7625)
- Hours: Representatives are generally available 24/7.
When you call, have your account information ready. You'll need to state that you want to cancel your subscription. They will likely try to offer you a better deal to stay, so be firm if you're not interested. Calling can sometimes feel like a hassle with the hold times, but it's a surefire way to get it done.
Before You Cancel: What You Should Know
- Refunds: The Wall Street Journal typically does not offer prorated refunds. When you cancel, your subscription remains active until the end of your current paid billing cycle. Don't expect to get money back for unused time.
- Pausing Your Subscription: WSJ does offer the ability to pause your subscription for a set period. This is a good option if you're traveling or just need a temporary break without canceling completely. You can usually find this option in the 'Manage Subscriptions' area of the Customer Center.
- Data and Account: Canceling your subscription revokes your access to paid content, but your login and account information will likely remain in their system. You can still log in to manage your account details or resubscribe later.
Having Trouble Cancelling Your Wall Street Journal Subscription?
It can be frustrating when the cancel button seems to be hiding. If you're stuck, here are a few things to try:
- Check Your Biller: Did you subscribe through Apple, Google, or another third party? If so, you must cancel through that specific service. WSJ cannot cancel a subscription billed by Apple, for example.
- Use a Desktop Computer: Some users report that the cancellation options are easier to find and use on the desktop website compared to the mobile site. Weirdly, this seems to solve a lot of problems.
- Clear Your Browser Cache: Sometimes, old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in and cancel.
- Call Them Directly: If all else fails, just call customer service at 1-800-JOURNAL. It might take a few minutes, but it forces the issue and gets your subscription canceled by a human.
Subscription Plans and Pricing (2025)
| Plan | Introductory Price (per month) | Standard Price (per month) | Key Features |
|---|---|---|---|
| WSJ Digital | $4.00 | $38.99 | Unlimited access to WSJ.com and the mobile/tablet apps. |
| Print + Digital | $12.00 | $52.99 | Saturday home delivery of the print newspaper plus full digital access. |
| All Access Digital | $6.00 | $48.99 | Includes WSJ Digital, plus full digital access to Barron's and MarketWatch. |
Note: Prices are subject to change and may vary based on promotions. The introductory offers are typically for the first 12 months.
How Pine AI Can Help You Cancel Your Wall Street Journal Subscription
Tired of navigating confusing menus and declining retention offers? Let Pine AI handle the cancellation for you. Our service securely manages the entire process, saving you time and frustration. Just connect your account, and we'll take care of the rest. It's fast, easy, and free.
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
