If you signed up for Experian through the App Store, your subscription is managed directly by Apple. It's a bit of a relief, since canceling through Apple is usually straightforward.
How to Cancel Experian on iPhone (iOS)
1 Open the Settings App
Find and tap the gray Settings icon on your iPhone's home screen.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions linked to your Apple account.
4 Find and Select Experian
Scroll through the list until you find the Experian subscription. Tap on it to open the details page.
5 Cancel the Subscription
Tap the red Cancel Subscription button at the bottom of the screen. You'll be asked to confirm your choice. Once confirmed, your subscription will not renew at the end of the current billing cycle.
How to Cancel Experian on Android
For Android users who subscribed via the Google Play Store, the process is contained within the Play Store app itself. This is often easier than dealing with the Experian website.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the primary hub for managing app-based subscriptions.
2 Access Your Profile Menu
Tap on your profile icon or initial in the top-right corner of the screen.
3 Go to Payments & Subscriptions
From the menu that appears, select Payments & subscriptions. This is where Google keeps track of all your recurring charges.
4 Select Subscriptions
Tap on Subscriptions to see a list of all your active subscriptions through Google Play.
5 Find and Cancel Experian
Locate Experian in the list and tap on it. On the next screen, tap Cancel subscription and follow the prompts to confirm. Your access will continue until the end of the current billing period.
How to Cancel Experian on Desktop or Laptop
This is the most common way to cancel, but it can also be the most frustrating. Companies sometimes make the online cancellation process a bit of a maze.
1 Log In to the Experian Website
Open your web browser and go to the official Experian website. Enter your username and password to log in to your account.
2 Navigate to Your Profile or Account Settings
Once logged in, look for a link or button that says My Account, Profile & settings, or something similar. This is usually in the top-right corner of the page.
3 Find Your Membership Details
This is where it gets tricky. You'll need to find a section related to your subscription, often labeled Membership Details or Subscription Information. It's not always obvious.
4 Locate the Cancellation Link
Scroll down the page and look for a link to Cancel Membership or Downgrade to Free. They often hide this at the bottom in small text. Honestly, I had to click around a few times before I found it.
5 Follow the Cancellation Prompts
Experian will likely present you with one or more offers to try and keep you as a customer. Politely decline these offers and continue with the cancellation process until you reach a final confirmation screen.
6 Get Confirmation
Make sure you see a message confirming that your subscription has been canceled. It's a good idea to take a screenshot of this page and check your email for a confirmation message.
Cancel Experian by Phone
If navigating the website is too much of a hassle, you can call Experian directly to cancel your membership.
- Phone Number: Call Experian's customer service at 1-866-617-1894.
- Hours of Operation: They are typically available Monday through Friday from 6 a.m. to 8 p.m. PT and Saturday and Sunday from 8 a.m. to 5 p.m. PT.
Be prepared with your account information, including your name, address, and the email associated with your account. You will likely have to navigate an automated menu before speaking to a live representative. Be firm in your request to cancel and decline any retention offers.
Before You Cancel: What You Should Know
- Will your data be deleted? No. When you cancel a paid Experian subscription, your account is typically downgraded to their free CreditWorks Basic plan. You will still have an account, but you will lose access to premium features like daily credit scores and extensive monitoring.
- Are refunds offered? Generally, Experian does not offer prorated refunds. If you cancel, your subscription will remain active until the end of your current paid billing cycle. Don't expect to get money back if you cancel mid-month.
- Can you pause instead of canceling? Experian does not offer an option to pause your subscription. Your only choices are to keep it active or cancel it.
Having Trouble Cancelling Your Experian Subscription?
It can be frustrating when a simple cancellation turns into a chore. If you're running into problems, here are a few things to try:
- Check where you subscribed. If you can't cancel on the Experian website, you might have subscribed through the Apple App Store or Google Play Store. You must cancel through the same platform you used to sign up.
- Use a desktop computer. Sometimes, the mobile version of a website is buggy or missing features. Try logging in from a desktop or laptop browser to access the full site.
- Clear your browser cache or use Incognito Mode. Old data stored in your browser can sometimes cause issues. A private or incognito window often solves these strange glitches.
- Call them directly. When all else fails, picking up the phone is the most direct way to get it done. It might involve a wait, but you'll speak to a person who can process the cancellation for you.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (USD) | Key Features |
|---|---|---|
| Experian CreditWorks℠ Basic | $0.00 | Free Experian credit report and FICO® Score updated every 30 days, credit monitoring and alerts. |
| Experian CreditWorks℠ Premium | $24.99 | Everything in Basic, plus daily Experian credit report and FICO® Score, 3-bureau credit reports and scores every 3 months, and more extensive monitoring. |
| Experian IdentityWorks℠ Premium | $24.99 | Includes all CreditWorks Premium features, plus advanced identity theft monitoring (dark web surveillance, social security number trace) and up to $1 million in identity theft insurance. |
How Pine AI Can Help You Cancel Your Experian Subscription
Tired of navigating confusing menus and waiting on hold? Pine AI can cancel your Experian subscription for you. It's fast, secure, and completely stress-free. Let us handle the hassle so you can save time and avoid unwanted charges. Get started in just a few clicks.
Frequently Asked Questions about Experian
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
