If you subscribed to Ello through the App Store, your subscription is managed by Apple. You'll need to cancel it through your iPhone or iPad settings, not the Ello app itself.
How to Cancel Ello on iPhone (iOS)
1 Open Your iPhone Settings
Find and tap the gray Settings icon on your home screen. It's the one with the gears.
2 Tap Your Apple ID
Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other settings.
3 Select Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Cancel Ello
Scroll through the list to find the Ello subscription. Tap on it, then select the Cancel Subscription button. You'll need to confirm your choice, and that's it. Apple will handle the rest.
How to Cancel Ello on Android
For Android users, your Ello subscription is likely managed through the Google Play Store. Follow these steps to cancel it directly from your device.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the primary place for managing apps and subscriptions.
2 Access Your Profile
Tap on your profile icon in the top-right corner of the screen. This will open a menu with several options.
3 Navigate to Payments & Subscriptions
From the menu, select Payments & subscriptions. Then, on the next screen, tap Subscriptions. It feels a bit buried, but this is where Google keeps everything.
4 Locate and Cancel Ello
You'll see a list of all your active subscriptions. Find Ello and tap on it. Follow the prompts to Cancel subscription. Google will ask for a reason, but you can skip it if you want.
How to Cancel Ello on Desktop or Laptop
If you signed up directly on the Ello website, this is the most straightforward way to cancel. You'll manage your subscription right from your account dashboard.
1 Log In to Your Ello Account
Go to the official Ello.co website in your web browser and log in with your username and password.
2 Go to Account Settings
Once logged in, click on your profile icon or avatar. Look for a link or menu item labeled Settings or Account and click it.
3 Find the Billing or Subscription Section
Inside your account settings, search for a tab or section named Subscription, Billing, or Manage Plan. This is where your payment information is stored.
4 Cancel Your Subscription
You should see your current plan details. Click the option to Cancel Subscription or Downgrade to Free. They might make you click through a confirmation pop-up or two, which is always a little annoying. Just confirm your choice to finalize the cancellation.
Cancel by Email
If you're struggling with the online cancellation methods, you can try emailing Ello's support team directly at [email protected]. Be sure to include the email address associated with your account and state clearly that you wish to cancel your subscription. Keep in mind that response times can vary, so this might not be the fastest option.
Before You Cancel: What You Should Know
- Your Data and Profile: Cancelling your Pro subscription typically won't delete your Ello profile or posts. You'll just revert to a free account and lose access to any premium features at the end of your current billing cycle.
- Refund Policy: Ello generally does not offer prorated refunds if you cancel in the middle of a billing period. You'll have access to the features until the period ends, but you won't get any money back for the unused time.
- Pausing Your Subscription: As of now, Ello does not offer an option to pause your subscription. You can only cancel it and then resubscribe later if you choose to.
Having Trouble Cancelling Your Ello Subscription?
Sometimes things don't go as planned. If you're having issues, here are a few things to try:
- Check Third-Party Billing: Did you sign up through the Apple App Store or Google Play Store? If so, you must cancel through them, not the Ello website.
- Try a Different Device: The cancellation process can sometimes be buggy on mobile browsers. Try logging in from a desktop or laptop computer.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Clear your cache and cookies or try using an incognito/private browsing window.
- Contact Support Directly: If all else fails, reach out to Ello's customer support for help. They can often process a manual cancellation for you.
Subscription Plans and Pricing (2025)
| Plan | Price (Monthly) | Price (Annually) | Details |
|---|---|---|---|
| Ello Basic | Free | Free | Standard profile, post creation, and community access. |
| Ello Pro | $4.99 | $49.99 (Save 16%) | Ad-free experience, advanced profile analytics, custom profile themes, and priority support. |
How Pine AI Can Help You Cancel Your Ello Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI takes care of it for you. We securely manage the cancellation process for Ello and hundreds of other services. Save time and avoid unwanted charges with just a few clicks.
Frequently Asked Questions about Ello
Can I unsubscribe from Ello anytime?
Can I get a refund from Ello if I forgot to cancel?
How do I know my Ello subscription is cancelled?
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How does Pine AI work with Ello to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
